In house assertiveness at work course providing core knowledge and skills in being assertive, leading to improved confidence and effectiveness. It demystifies the differences between assertiveness and aggressiveness, helps to understand the impact of your communication on others and provides key tactics in verbal and non-verbal communication. In short, the course helps you get your point across in a polite, respectful, persuasive manner (without feeling guilty).
“Bryan was excellent. Thank you!”
“There were a good variety of exercises and discussions throughout the day. I found it a very interesting course and will use the techniques going forward. Bryan was very friendly and knowledgeable. The handbook was useful and i will keep this for future reference”
“A good course, well presented and informative. Tutor was helpful and made the day enjoyable”
“Enjoyable and engaging assertiveness course that introduced many useful skills”