There you go, youve just said yes to something you know you should have said no to. How did it happen this time? How did they get that one past you again?

Some of us are too nice for our own good; some people work for "helping" organisations where the culture is always to say "yes"; some people just want to avoid confrontation and some people may even be feeling bullied or victimised.

In a healthy professional workplace we have to be able to set clear boundaries around work demands and pressures.

Suitability: This is an all level practical assertiveness course, which will leave the participants feeling more confident in their ability to handle others, and better about themselves.