• Ensure your projects are linked to the achievement of your organisation’s strategic objectives
• Capture the ‘Voice of the Customer’ to ensure any potential business process changes are aligned to customer requirements
• Apply the simple, robust, structured and proven approach of DMAIC (Define, Measure, Analyse, Improve & Control) to process improvement – Black Belts also learn DMADV (Define, Measure, Analyse, Design & Verify) for the design of new processes
• Apply project management, change management and financial project appraisal techniques
• Move from a ‘Functional’ to a ‘Value Stream’ view of the organisation where stakeholders work together collectively to remove waste from the ‘Value Stream’
• Understand ‘Process Behaviour’ through effective measurement and data analysis
• Use the statistical analysis software package ‘Minitab’ (Green & Black Belts only)
• Prioritise opportunities for process improvement
• Develop ‘Permanent Corrective Actions’ for process failures
• Select and use the appropriate ‘Lean Six Sigma’ tools to reduce variation, defects, cycle times, lead times, waste and costs within your processes
• Influence organisational culture and employee behaviour towards supporting ‘Lean Six Sigma’
• Ensure process improvements are sustained through the use of a ‘Control Plan’

To summarise, you will be equipped with the lean six sigma knowledge, skills and behavioural competencies required to successfully execute sustainable process improvement projects and contribute significantly to the bottom line of your organisation.


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