This one-day course is designed to equip delegates with the skills to effectively coach and mentor others for improved performance and development. Delegates will be introduced to and given the opportunity to practise using several coaching techniques.

By the end of the course you will be able to:

Understand the difference between coaching and mentoring

Use coaching and mentoring skills such as questioning, listening and giving feedback

Apply different coaching techniques

Know how to involve people and encourage a positive attitude


Mentoring versus coaching

Understanding coaching:
Defining coaching
Characteristics of an effective coach
The learning process and learning styles
4 stages of coaching

Skills for coaching and mentoring:
Effective questioning
Handling emotions
Summarising and paraphrasing
Objective setting
Positive reinforcement and maintaining self-esteem
Building rapport
Giving feedback for improvement

Coaching techniques:
General coaching techniques
Setting goals and objectives
The GROW model
A simple coaching model for one-off coaching
Cognitive behavioural coaching


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