Dealing with difficult people

The first rule:
There is no such thing as a difficult person, there are just people we need to learn how to deal with…

The second rule:
Reread the first rule
• Consider the causes of difficult behaviour
• Recognise different behaviour types and how to deal with them
• Consider the effect of their behaviour on others
• Learn techniques to deal with difficult or angry people
• Practice a 6-step approach to deal with difficult behaviour
• Deliver feedback assertively

This is a one day Management course. It can be delivered in your workplace or at our training suites near Stockport.


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