In house customer service course aimed at developing service skills, including tackling the more difficult situations. For example where we need to respectfully say no to our customers; when something has gone wrong in the service chain or we need to turn around an angry customer.
“Pace was good and the content met our requirements exactly”
“I enjoyed every aspect of the training. It was very valuable”
“It was very good. I will take on board the pointers and develop myself even more”
“Great customer service training – very knowledgeable and encouraging trainer”