Overview
This one-day course focuses on the development of personal impact and skills to influence others. Delegates will be introduced to a range of practical tools and techniques which contribute to effective influencing outcomes.
By the end of the course you will:
Be aware of your behaviour, body language and the impact you have on others
Understand and be able to use different influencing styles
Be able to use tools and techniques to influence people in the workplace
Be able to put influencing skills into practice
Content
Personal impact and influence:
Confidence, self-esteem and body language
Impression management
Influencing styles questionnaire
Developing different influencing styles
Sources of power
The influencing process:
Understanding the other person’s point of view
Mirroring
Empathetic listening
Leading the other person to your point of view
Influencing techniques
Influencing skills
Resisting influence from others
Skills practise
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