Why Choose this Training Course?
This Management & Leadership training course presents a high level appreciation of the features and benefits of three key Performance areas namely; Performance Measurement, Continuous Improvement and Benchmarking. Originally led by Japanese organizations, many International Companies are now leveling the field as performance measurement is seen as vital to quality process management and therefore Shareholder Value.
This AZTech training course will feature:
Understanding Performance Measurement
How to instigate, prolong and measure Continuous Improvement
How to find and decipher the good stuff
The vital impact of people on process
Running a Benchmarking Project
What are the Goals?
By the end of this AZTech training course, participants will be able to:
Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking.
Show how these activities play a part in helping their organization perform at a higher level
Determine methods for generating and implementing effective performance metrics
Use a process improvement methodology back at work
Run a benchmarking project more effectively
Who is this Training Course for?
This training course is applicable to any person actively involved or contemplating performance measurement, improvement and/or benchmarking activities.
This AZTech training course is suitable to a wide range of professionals but will greatly benefit:
Operation Managers/Process Managers
Middle Managers and Team Leaders involved in process improvement
How will this Training Course be Presented?
This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.
This includes tutor facilitation, direct input, delegate discussions, case studies, reviews, interactive exercises and video.
The Course Content
Day One: Performance Measurement: The Starting Point for Improvement
The Need for Measurement
Data Use and Abuse: Using Data Constructively
Methods of Selecting Performance Measures
Developing a Framework for Measurement
Understanding Variation: The key to understanding performance
What histograms, run charts and control charts tell us about performance
Day Two: Continuous Improvement
Understanding Variation: The Range and Standard Deviation
Taking Appropriate Action against a Process
An Introduction to Control Charts
How to Improve a Process
The Power of Teamwork
Problem and Mission Statements
Day Three: The Tools of Continuous Improvement
Understanding and Analyzing a Process
Identifying causes of problems, and potential solutions
Demonstrating the link between a cause and its effect
Understanding the Process
Investigating Relationships between Variables
Day Four: An Introduction to Benchmarking
What is benchmarking?
History of benchmarking
Different Methods of benchmarking and how they relate to each other
How to identify potential benchmarking projects
An overview of the benchmarking process
Selecting your first project
Day Five: Running a Successful Benchmarking Project
Scoping and planning benchmarking study
Identifying and selecting benchmarking Metrics & Partners
Participant meetings: Planning and running effective meetings to attain the aims of the study
Benchmarking project management
Management support activities
AZTech Certificate of Completion for delegates who attend and complete the training course