Overview

This course will help delegates identify how they can work more productively and manage others’ demands on their time. Delegates will learn how to establish priorities, how to manage meetings effectively and how to manage email.

By the end of the course you will be able to:

 Establish which tasks should take priority
 Manage meetings effectively
 Manage interruptions and minimise their negative effect
 Apply techniques to improve email management

Content

Working productively:
Identifying time wasters
Establishing priorities
Using your productivity peaks
Do, Delegate, Defer, Delete
Delegating work
Managing meetings effectively
Managing email

Managing people who steal your time:
Speeding things up with Empathy and Assertiveness
Managing interruptions
Saying “No”