This two-day course is about the skills to manage groups and teams, understanding their norms and development, and the skills of managing remote, displaced or virtual teams.

By the end of the course you will be able to understand:

 The differences between groups and teams

 The concept of formal and informal group norms

 Group development and maturity

 Management of remote, displaced or virtual teams


Team dynamics
Teams versus groups
Stages of team development
Group norms and team climate

5 Platforms for successful team working
Establishing purpose
Agreeing processes
Communicating effectively
Building trust

Building inclusive teams
Team style preferences (TSQ)
Analysing the team profile

Leading teams
Leadership and supporting styles (LSQ and SSQ)
Situational leadership
Providing challenge and support

Team communication
Advantages and disadvantages of remote teams
Communicating with remote workers


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