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A one-day course examining the more advanced research techniques of relevance to Customer Satisfaction Measurement (CSM). Course programme: Customer satisfaction measurement is different The headline... more information | send enquiry

For project managers and those involved with managing UML projects using Enterprise Architect (EA) from Sparx Systems. The delegates are introduced to the UML. They will then contrast software develop... more information | send enquiry

As more day-to-day human resource (HR) decisions are delegated to line management, the role is changing. Aimed at those embarking on a career in HR or taking on new HR responsibilities,. this programm... more information | send enquiry

Modern organisations are characterised by risk.Combined with ever increasing regulatory and governance requirements such as the Combined Code on Corporate Governance,Basel II,FSA,Sarbanes Oxley and HM... more information | send enquiry

This 5 day practical course and qualification,is administered and managed by ISEB – the Information Systems Examination Board division of the British Computer Society.The course will provide you with ... more information | send enquiry

Learn how to sift through issues and separate causes from symptoms; Build your confidence in understanding and working with different personality types and group dynamics at all levels in the company;... more information | send enquiry

This practical course demystifies IT Audit and coaches you on how to conduct IT Audits professionally and confidently. You will...Learn about the popular frameworks and jargon used in IT audits; Expl... more information | send enquiry

Although counselling skills are sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems could be avoided if they are effectively dealt with early on. This H... more information | send enquiry

The course includes the following modules: • Overview • Business Case • Organisation • Controls • Initiating a Project • Quality • Product-based Planning and Product Descriptions • Plans and Planning ... more information | send enquiry

Many companies today are confused about how to measure their performance effectively. They still use tradiitonal measures of performance like efficiency, productivity, and purchase price variance. We ... more information | send enquiry

Customers want faster response, as companies reduce costs by buying from distant countries. More accurate Sales Forecasts are needed. This course gives more accurate forecasts, with less bias. Delive... more information | send enquiry

A practical and interactive 16 day Six Sigma DMAIC Black Belt training course, split over 4 separate 4 day weeks (one month gap between each week) for staff looking to manage process improvement proje... more information | send enquiry

The purpose of this course is to provide IT auditors and security analysts with the skills to review a UNIX system. Course Contents: > Introduction to UNIX & UNIX versions > Information Security Poli... more information | send enquiry

This course shows how to achieve excellence in the Supply Chain through exceptional Customer Service and satisfaction. On time delivery requires that a reliable promise is given to the customer when... more information | send enquiry

The purpose of this course is to provide IT auditors and security analysts with the skills to review a zOS system. COURSE CONTENTS: -- Introduction to IBM Mainframes -- Information Security Policy & ... more information | send enquiry

This 1 day management overview will provide senior managers with a realistic understanding of business continuity management.The course explores the key principles and stages of implementing a BCM inf... more information | send enquiry

E-mail Best Practices (incorporating 'Overcoming Information Overload') is a half-day class that teaches tried and tested practical methods for using e-mail effectively and overcoming e-mail-driven ov... more information | send enquiry

Planning and Scheduling in Manufacturing environments is growing increasingly complex, and requires the use of Advanced techniques using constrained based planning rules and techniques. This course ... more information | send enquiry

The course includes the following modules: • Overview • Business Case • Organisation • Controls • Initiating a Project • Quality • Product-based Planning and Product Descriptions • Plans and Planning ... more information | send enquiry

This 1 day practical course describes The 1998 Data Protection Act and provides step-by-step guidance on how to become compliant.On completion of the course,you will have an understanding of all of th... more information | send enquiry

E-mail Best Practices (incorporating 'Overcoming Information Overload') is a half-day class that teaches tried and tested practical methods for using e-mail effectively and overcoming e-mail-driven ov... more information | send enquiry