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This course shows how to turn Customer Demand into an achievable plan, which can then enable you to deliver exceptional Customer Service, with the right balance of resources. It is built around the D... more information | send enquiry

A practical and interactive 8 day six sigma Green Belt training course, split over 2 separate 4 day weeks (one month gap between each week) for staff at all levels from companies or organisations with... more information | send enquiry

E-mail Best Practices (incorporating 'Overcoming Information Overload') is a half-day class that teaches tried and tested practical methods for using e-mail effectively and overcoming e-mail-driven ov... more information | send enquiry

Every business strives for continuous improvement in order to satisfy customer demand and maintain competitiveness. Whilst some initiatives may bring about some instant success, momentum can soon lost... more information | send enquiry

This 2 day practical course describes how to perform each step towards gaining and maintaining the ISO 17799: 2005 Standard.The course covers preparing for formal certification,and offers clear explan... more information | send enquiry

The challenge for all organisations today is how to reduce cost. However. reducing cost is easy, from the Procurement side. You just look for three suppliers, and then select the cheapest source of su... more information | send enquiry

The course includes the following modules: • Overview • Business Case • Organisation • Controls • Initiating a Project • Quality • Product-based Planning and Product Descriptions • Plans and Planning ... more information | send enquiry

Learn how to take a proactive approach to IT Risk Management, aligned with other corporate governance efforts (e.g. Sarbanes-Oxley compliance, IT Audit, etc); Know how to identify and assess risks ass... more information | send enquiry

This course shows how to achieve excellence in the Supply Chain through exceptional Customer Service and satisfaction. On time delivery requires that a reliable promise is given to the customer when... more information | send enquiry

Many companies today are confused about how to measure their performance effectively. They still use tradiitonal measures of performance like efficiency, productivity, and purchase price variance. We ... more information | send enquiry

The strategy experts of the world are not the business schools - they are the animals of the Serengeti - lion, rhino, elephant, giraffe, zebra and others whose successful strategies have ensured their... more information | send enquiry

Modern organisations are characterised by risk.Combined with ever increasing regulatory and governance requirements such as the Combined Code on Corporate Governance,Basel II,FSA,Sarbanes Oxley and HM... more information | send enquiry

The purpose of this course is to provide IT auditors and security analysts with the skills to review a Oracle database systems Course Contents: Introduction to Oracle Database; Information Security Po... more information | send enquiry

The purpose of this course is to provide IT auditors and security analysts with the skills to review a zOS system. COURSE CONTENTS: -- Introduction to IBM Mainframes -- Information Security Policy & ... more information | send enquiry

Customers want faster response, as companies reduce costs by buying from distant countries. More accurate Sales Forecasts are needed. This course gives more accurate forecasts, with less bias. Delive... more information | send enquiry

A one-day course examining the more advanced research techniques of relevance to Customer Satisfaction Measurement (CSM). Course programme: Customer satisfaction measurement is different The headline... more information | send enquiry

Fully funded (free!) training leading to achievement of the level 2 or 3 City and Guilds accredited Business Administration NVQ. Develop your job competence - improve your administrative skills; inc... more information | send enquiry

Learn how to sift through issues and separate causes from symptoms; Build your confidence in understanding and working with different personality types and group dynamics at all levels in the company;... more information | send enquiry

As more day-to-day human resource (HR) decisions are delegated to line management, the role is changing. Aimed at those embarking on a career in HR or taking on new HR responsibilities,. this programm... more information | send enquiry

Although counselling skills are sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems could be avoided if they are effectively dealt with early on. This H... more information | send enquiry

This 1 day course will provide an update on the current and emerging information security issues affecting industries and the market places today.The course analyses new and emerging network security ... more information | send enquiry