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Service Management In Action (SMIA) is an innovative business simulation course that provides delegates with practical experience of aligning business and technology processes. During a lively and ene... more information | send enquiry

The course is based on the IT Infrastructure Library (ITIL) and provides the common sense and practical advice required to help new and experienced Service Support and Delivery staff to do their job b... more information | send enquiry

This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner, or those wishing to gain a qualification within this spe... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

The fastest way to the new ITIL® v3 Diploma! If you already hold the ITIL® v2 Manager’s Certificate in IT Service Management, you can become v3 conversant and qualified simply by taking this 4 day v3... more information | send enquiry

This intensive two day Service Improvement Workshop will enable you to ‘kick start’ a Continuous Service Improvement Programme within your organisation. You will learn how to assess the capabilities ... more information | send enquiry

This 3 day course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. The course includes multiple choice EXIN/ISEB accredited examinatio... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This course is for IT staff who wish to improve, or need to formalise, their understanding of the principles of Problem Management 'Best Practice'. This is an intensive course that makes extensive us... more information | send enquiry

Save money and time by studying ITIL anytime, anywhere in an interactive and multimedia rich environment! Study from a CD then book yourself in to sit an ITIL Foundation exam at one of our centres aro... more information | send enquiry

This entry-level course provides an excellent introduction to the Information Technology Infrastructure Library (ITIL) best practice. It covers all the ITsupport and delivery processes and will enable... more information | send enquiry

If you already hold the ITIL® v2 Foundation Certificate in IT Service Management, you can become version 3 conversant and qualified simply by taking this one day v3 Foundation Bridging course that lea... more information | send enquiry

This intensive workshop is intended for Service Management Consultants (internal or external), Programme Managers and Line Managers with responsibility for increasing the efficiency and effectiveness ... more information | send enquiry

The Service Culture' has become the heart of the operation of many businesses. Yet very often service is delivered on a 'best endeavours' basis. Failure of services can lead to acrimony and blame. Ser... more information | send enquiry

The IT Infrastructure Library is a popular approach to IT Management, dealing with examples taken from both public and private sector experience. more information | send enquiry

This course is for Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Se... more information | send enquiry

Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who ar... more information | send enquiry

In preparation for the EXIN/ISEB accredited IT Service Manager's Certificate. Week 1 Service Support the operational and tactical processes of ITIL. You will relate ITIL knowledge to the organisation... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This workshop, together with the ITIM Service Support Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the ISEB examination, le... more information | send enquiry

The ITIL full Service Management Passport provides a structured and cost effective approach to gaining the full IT service management Certificate. Our inclusive fee covers: - ITIL Foundation plus exa... more information | send enquiry