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This course is for Service Management professionals who are working within a Release Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Ser... more information | send enquiry

This is a non residential 1 day course. Objectives :To explain the differences between Version 2 (of the IT Infrastructure Library) and Version 1; ; To discuss the implications for organisations foll... more information | send enquiry

This one day overview is designed for IT professionals who have responsibility for the strategy, design and delivery of IT services. On completion of this event attendees will have a thorough underst... more information | send enquiry

This 3 day course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. The course includes multiple choice EXIN/ISEB accredited examinatio... more information | send enquiry

The course is based on the IT Infrastructure Library (ITIL) and provides the common sense and practical advice required to help new and experienced Service Support and Delivery staff to do their job b... more information | send enquiry

The Service Culture' has become the heart of the operation of many businesses. Yet very often service is delivered on a 'best endeavours' basis. Failure of services can lead to acrimony and blame. Ser... more information | send enquiry

This intensive workshop is intended for Service Management Consultants (internal or external), Programme Managers and Line Managers with responsibility for increasing the efficiency and effectiveness ... more information | send enquiry

Understand the most popular framework for IT Service Management and obtain the ITIL Foundation Certificate. FREE Training Guide from website. Prices from £675 incl exam. All UK dates. Focus works wi... more information | send enquiry

Presents the UML and OO from the perspective of the Project Manager. It shows how to organise and manage UML-based projects and make use of the natural components of UML in improving the quality and m... more information | send enquiry

This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner, or those wishing to gain a qualification within this spe... more information | send enquiry

If you already hold the ITIL® v2 Foundation Certificate in IT Service Management, you can become version 3 conversant and qualified simply by taking this one day v3 Foundation Bridging course that lea... more information | send enquiry

The IT Infrastructure Library is a popular approach to IT Management, dealing with examples taken from both public and private sector experience. more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who ar... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This course is for Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Se... more information | send enquiry

This course provides the first step towards professional qualification in ITIL® Service Management and membership of the Institute of IT Service Management. An understanding of ITIL® brings with it an... more information | send enquiry

The course is intended to promote ITIL ‘Best Practice’ in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, throug... more information | send enquiry

This course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. It forms the basis for those wishing to progress to the practitioner level... more information | send enquiry

This intensive two day Service Improvement Workshop will enable you to ‘kick start’ a Continuous Service Improvement Programme within your organisation. You will learn how to assess the capabilities ... more information | send enquiry

This workshop, together with the ITIM Service Support Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the ISEB examination, le... more information | send enquiry