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Led by a Global ITIL Implementation Specialist you will... Develop a working knowledge of the ITIL model, its components and how they are inter-related; Know the key stages in an ITIL implementation p... more information | send enquiry

This course provides the first step towards professional qualification in ITIL® Service Management and membership of the Institute of IT Service Management. An understanding of ITIL® brings with it an... more information | send enquiry

Understand the most popular framework for IT Service Management and obtain the ITIL Foundation Certificate. FREE Training Guide from website. Prices from £675 incl exam. All UK dates. Focus works wi... more information | send enquiry

Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who ar... more information | send enquiry

Save money and time by studying ITIL anytime, anywhere in an interactive and multimedia rich environment! Study from a CD then book yourself in to sit an ITIL Foundation exam at one of our centres aro... more information | send enquiry

If you already hold the ITIL® v2 Foundation Certificate in IT Service Management, you can become version 3 conversant and qualified simply by taking this one day v3 Foundation Bridging course that lea... more information | send enquiry

This is a non residential 1 day course. Objectives :To explain the differences between Version 2 (of the IT Infrastructure Library) and Version 1; ; To discuss the implications for organisations foll... more information | send enquiry

In preparation for the EXIN/ISEB accredited IT Service Manager's Certificate. Week 1 Service Support the operational and tactical processes of ITIL. You will relate ITIL knowledge to the organisation... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This workshop, together with the ITIM Service Support Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the ISEB examination, le... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

A one day course for IT professional embarking on the Service Support and Service Delivery ITIL Service Management qualification. The purpose of the day is to prepare delegates for the Manager's exam... more information | send enquiry

Presents the UML and OO from the perspective of the Project Manager. It shows how to organise and manage UML-based projects and make use of the natural components of UML in improving the quality and m... more information | send enquiry

The ITIL full Service Management Passport provides a structured and cost effective approach to gaining the full IT service management Certificate. Our inclusive fee covers: - ITIL Foundation plus exa... more information | send enquiry

This course is for Service Management professionals who are working within a Release Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Ser... more information | send enquiry

The fastest way to the new ITIL® v3 Diploma! If you already hold the ITIL® v2 Manager’s Certificate in IT Service Management, you can become v3 conversant and qualified simply by taking this 4 day v3... more information | send enquiry

This course is for Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Se... more information | send enquiry

Delegates will learn and have a good knowledge of the overall tendering process, from the Invitation to Tender to the Award of Contract. Including the importance of market intelligence to support the... more information | send enquiry

The course is intended to promote ITIL ‘Best Practice’ in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, throug... more information | send enquiry

This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner, or those wishing to gain a qualification within this spe... more information | send enquiry

3 hour EXIN examination starting 1000 am until 1300 more information | send enquiry