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The telephone is a key method of communication for many organisations. Millions of customers are lost every year by poor telephone call handling. Make sure you don't lose any customers this way. Le... more information | send enquiry

Tailor made training that makes the difference. Poor service means lost customers and lower profits. This course reviews the impact of poor service and teaches techniques for building and maintaining ... more information | send enquiry

Training and Assessment to meet requirements of occupational standards at Management Levels 3, 4 and 5. Work books and materials bespoke to meet particular requirements of both the individual and empl... more information | send enquiry

People are the critical part of any customer service strategy. This interactive 1 day in-company workshop looks at the human dynamics that shape your organisation’s customer interface. It will help ma... more information | send enquiry

A range of courses designed to meet the needs of each client. Each programme is delivered in-house to ensure delegates maximise the learning process. Each module is highly participative & inter-active... more information | send enquiry

This workshop will show delegates how to communicate with greater skill and confidence and how to assess their impact on others. It will include the following. Barriers to successful communication Lis... more information | send enquiry

This course will provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with situations from, general enquiries to specific customer complaints. ... more information | send enquiry

Effective Customer Services training for all staff in direct customer contact. Topics Include: Why do we lose customers? Exceed customer expectations The cost of losing customers Prevention is better... more information | send enquiry

www.keystone-associates.co.uk Today's advances in technology often mean that a company cannot rely upon its products alone to differentiate itself within the market place. Successful companies are no... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

Maximise the potential of your call centre by offering fundamental principles which are applicable regardless of the size of your operation. more information | send enquiry

You need to be a practicing manager with responsibility for allocating work to others, implementing policies and procedures, control limited financial budgets and be partly responsible for broader act... more information | send enquiry

Contact management is the key to successful telesales. With Symantec ACT!6.0 any business can now work as efficiently as the largest call centres. This course not only shows the essential features an... more information | send enquiry

Few people enjoy change. This popular motivational session describes why change is inevitable and once accepted how it can be enjoyable and rewarding. John Bell is a full-time professional speaker/tr... more information | send enquiry

Mickey Mouse Customer Service??... I think NOT! Explore the Keys to the Disney Kingdom and discover why Disney are the BEST at Customer Service. The programme introduces the FISH! ® Philosophy and Vid... more information | send enquiry

NVQ programme offered at levels 2, 3 and 4 depending on the candidates current job role. An Introductory session followed by up to 8 advisory sessions at 6 week intervals over a period of up to 10 mon... more information | send enquiry

The award is aimed at those staff working at a management level who have particular responsibility for the allocation of resources and the training and development of staff in the care sector. For fu... more information | send enquiry

Aim To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests Target Audience People who provide customer contact through meetings & t... more information | send enquiry

Raising awareness of internal and external customers, meeting customer need & expectations and improving communication with your customers. My ethos is to discuss fully the learning & development nee... more information | send enquiry

Effective Customer Service training for all staff in direct customer contact. Topics include: Why do we lose customers? Exceed customer expectations The cost of losing customers Prevention is better t... more information | send enquiry

This programme enables every person who has direct contact with either internal or external customers to develop the necessary skills to handle a wide range of customer care situations. It uses severa... more information | send enquiry