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When providing goods or services, it is the 'front-line' staff who can make or break your company's reputation. It makes sense to ensure that staff who are responsible for interfacing with your custom... more information | send enquiry

Delegates are given a clear understanding of the nature of inbound telephone selling and the need for the customer to feel relaxed and not pressurised. During the course, delegates are given several o... more information | send enquiry

A one-day course examining the more advanced research techniques of relevance to Customer Satisfaction Measurement (CSM). Course programme: Customer satisfaction measurement is different The headline... more information | send enquiry

Fully funded (free!) training leading to level 2 or 3 City and Guilds Customer Service NVQ. Open and employer based courses starting throughout the year. Develop your job competence - improve your cu... more information | send enquiry

Good customer service / customer care is the basis for sustained increases organisational success. This course will enable delegates to meet the ever-increasing needs of their customers, and can be de... more information | send enquiry

Better yourself and your career opportunities by enrolling on our 3 Day Professional Receptionist Training Course. Course Details: Learn the relevant skills, theory & knowledge to act as a professio... more information | send enquiry

Apt Training Sales people may be trained in customer contact skills but what of credit controllers, technical support staff and others who visit customers. Are you missing business because marketing o... more information | send enquiry

The role of the Professional Receptionist is ofter an aspect of the office environment that is forgotten. This course offers delegates the chance to see just how vital the reception area is in setting... more information | send enquiry

How to use customer surveys to measure customer satisfaction accurately: 1) Identify customers’ requirements 2) Generate accurate & actionable data on customer satisfaction measurement 3) Design a que... more information | send enquiry

• What makes a successful call centre • Overcoming the challenges of call centre management • Sustaining performance through an effective staff recruitment and development programme • Setting realisti... more information | send enquiry

A one-day course on dealing successfully with customer problems, complaints and enquiries. 1) Critical success factors necessary to ensure an effective complaint & enquiry management system 2) Why i... more information | send enquiry

Putting the customer first is a sensible strategy for building the business. Satisfied customers will return and send others, dissatisfied people do not. How can the manager ensure that good customer ... more information | send enquiry

Effective customer service is absolutely vital to your organisations ability to satisfy and retain customers and is increasingly recognised as a means by which an organisation can develop a competitiv... more information | send enquiry

A 1-day course that will take you through the process of organising & facilitating a focus group. ISO9001 & Best Value stipulate that organisations must formally consult customers. A popular & effec... more information | send enquiry

At the conclusion of the telesales training course each delegate will be able to appreciate:- * How to prepare for a call * The importance of understanding the Buyers needs * How to make ... more information | send enquiry

A very practical second day to the Customer Satisfaction Measurement one-day course. Each section of the course consists of an explanation of the techniques involved and a practical exercise using co... more information | send enquiry

A one-day course that discusses measuring and managing customer loyalty. The course includes: 1) Understanding Loyalty 2) Attitude or behaviour 3) Rational or emotional 4) A conceptual model of ... more information | send enquiry

Excelling at Customer Service is a practical MileStone masterclass focused on delivering customer satisfaction, understanding how your organisation can develop a customer service culture and what is r... more information | send enquiry

The award is aimed at those staff working at a management level who have particular responsibility for the allocation of resources and the training and development of staff in the care sector. For fu... more information | send enquiry

"First impressions count so it is important that your organisation is promoting a consistent, positive and professional image to all its customers" This course will benefit, all staff who have telepho... more information | send enquiry

Aims : To enable the identification and management of customer needs, adding value for the customer. To understand the fundamentals and practice of marketing including e-commerce. Content : Identif... more information | send enquiry