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This workshop, together with the ITIM Service Delivery Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the examination leading... more information | send enquiry

Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who ar... more information | send enquiry

This course is designed specifically for Project Sponsors and focuses on the key factors that lead to successful project outcomes. Many project failures are avoidable if the dynamics of projects are ... more information | send enquiry

This is a non residential 3 day course. Objectives :To describe how Service Level Management contributes to the success of the business. If eligible, to take the ISEB Practitioner Certificate in IT S... more information | send enquiry

Save money and time by studying ITIL anytime, anywhere in an interactive and multimedia rich environment! Study from a CD then book yourself in to sit an ITIL Foundation exam at one of our centres aro... more information | send enquiry

Part One (HDM 1) reviews the delegates' understanding of the environment in which they work, their position in that environment, and their perception and understanding of the current market place in w... more information | send enquiry

This course is the second level of qualification in software testing that follows on from the industry standard Foundation Certificate. DURATION: 8 days in 4 x 2 day modules It has been developed in ... more information | send enquiry

We offer several different 'flavors' of Grad Intake, mainly Operator and Programming ranges of courses, for more details contact graduate@ittrainers.co.uk  more information | send enquiry

Value Management is much more than just the topical subject of benefits management. Benefits management is a necessary part of Value Management but so is project/programme management, service delivery... more information | send enquiry

This is an accelerated introduction to the concepts, terms, definitions, benefits, and objectives of ITIL run over 2days on a weekend. The key relationships and activities within the core ITIL proces... more information | send enquiry

The fastest way to the new ITIL® v3 Diploma! If you already hold the ITIL® v2 Manager’s Certificate in IT Service Management, you can become v3 conversant and qualified simply by taking this 4 day v3... more information | send enquiry

This is a residential 5 day course. Objectives :To ensure that delegates have a basic understanding of the principles underlying Information Security Management (ISM), and the current legislation and... more information | send enquiry

This is a non residential 3 day course. Objectives :To show how implementing ITIL based "best practices" can help you to deliver a high quality level of support. To initiate action plans specific to... more information | send enquiry

This three-day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working ... more information | send enquiry

All levels of CA7 training available, for both Operators and Programmers, fully supported with courseware. As with all of our courses all content is customised to our clients needs. more information | send enquiry

This is a residential 3 day course. Objectives :To give delegates the skills, methods and techniques required to specify, select, procure, evaluate, implement and monitor the suppliers of defined pro... more information | send enquiry

The Microsoft Certified Systems Administrator (MCSA) certification will advance your career by ensuring you have the skills to successfully manage and troubleshoot system environments running on the M... more information | send enquiry

This workshop, together with the ITIM Service Support Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the ISEB examination, le... more information | send enquiry

The objectives of this one-day workshop style event are to analyse the ISEB Case Study, revisit exam tips, discuss any uncertainties course participants may have remaining in their minds relating to t... more information | send enquiry

This is a residential 5 day course. Objectives :To provide delegates with the context and use of the Data Protection Act and learn the actions required to achieve compliance. more information | send enquiry

A new IT Service Management Practitioner Course leading to Accreditation. Success in the two hour in course assignment and a two hour multiple-choice examination at the end of the course will lead to... more information | send enquiry