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Service Management: [1 to 20] of 65 Courses Page 1 of 4 [ Next ]
Negotiation and influencing skills JLJ Associates - 1 day - Introductory - In-House & On demand - £125.00 (includes materials) This course is aimed at anyone who is responsible for negotiating contracts or agreements with external parties, as well as those who need to negotiate with colleagues over shared work etc. The cours... more information \| send enquiry
Telesales Training Course Aster Training - 1 day - All difficulty levels - Public & In-House - £250.00 (includes materials, lunch, refreshments) At the conclusion of the telesales training course each delegate will be able to appreciate:- * How to prepare for a call * The importance of understanding the Buyers needs * How to make ... more information \| send enquiry
BS7799 - Preparing for a Successful Implementation Parity Training Limited - 2 days - All difficulty levels - Public - £950 This is a residential 2 day course. Objectives :To provide delegates with the context and use of the BSI Standard for Information Security Management and learn the actions required to achieve its suc... more information \| send enquiry
IT Service Continuity Parity Training Limited - 2 days - All difficulty levels - Public - £800 This is a non residential 2 day course. Objectives :To show how to develop and maintain IT Service Continuity Plans based on ITIL and other best practice guidance. more information \| send enquiry
ITIL v3 Manager’s Bridging Course FGI Ltd - 5 days - Intermediate - Public & In-House - £1250 (includes materials, lunch, refreshments) The fastest way to the new ITIL® v3 Diploma! If you already hold the ITIL® v2 Manager’s Certificate in IT Service Management, you can become v3 conversant and qualified simply by taking this 4 day v3... more information \| send enquiry
ITIL Awareness Quanta Training Limited - 1 day - Introductory - Public & In-House - £295 Service Management In Action (SMIA) is an innovative business simulation course that provides delegates with practical experience of aligning business and technology processes. During a lively and ene... more information \| send enquiry
How to Manage and Motivate Call Centre Staff Parity Training Limited - 2 days - All difficulty levels - In-House This is a non residential 2 day course. Objectives :To highlight the main benefits and possible problems with the motivation of staff. ; To practise techniques that would help transform the Call Cent... more information \| send enquiry
IT Service Delivery Parity Training Limited - 3-5 days - All difficulty levels - Public - £1710 This is a residential 5 day course. Objectives :To examine the business, management, technical and operational issues associated with each of the Service Delivery components and formulate improvement... more information \| send enquiry
ISEB Certificate in Data Protection Parity Training Limited - 3-5 days - All difficulty levels - Public - £2100 This is a residential 5 day course. Objectives :To provide delegates with the context and use of the Data Protection Act and learn the actions required to achieve compliance. more information \| send enquiry
Change, Configuration and Release Management Essentials UNICOM Seminars Ltd - 3-5 days - All difficulty levels - Public - £995.00 + £103.00 exam fee The effective application of Change, Configuration and Release Management enables organisations to achieve targets and budgets whilst controlling their systems and services. You will learn about how g... more information \| send enquiry
Call Centre Management Overview Parity Training Limited - 1 day - All difficulty levels - In-House This is a non residential 1 day course. Objectives :To provide an overview of different Call Centre approaches and describe the tools, technologies and techniques that support them. To outline the 's... more information \| send enquiry
Telephone Skills for the Help Desk Parity Training Limited - 1 day - All difficulty levels - Public - £410 This is a non residential 1 day course. Objectives :To understand the important role you have as the initial and probably only point of contact between your organisation and the customers. more information \| send enquiry
Service Desk and Incident Management Parity Training Limited - 3-5 days - All difficulty levels - Public - £1180 This is a non residential 3 day course. Objectives :To show how implementing ITIL based "best practices" can help you to deliver a high quality level of support. To initiate action plans specific to... more information \| send enquiry
The effective IT unit Ambit - 1 day - All difficulty levels - In-House The customer-facing IT unit. * * This is an energetic and challenging event that enables you to examine the whole of the unit’s operation in a unique way. It is fast paced and stimulating, and provi... more information \| send enquiry
Microsoft Operations Framework Essentials Parity Training Limited - 2 days - All difficulty levels - In-House This is a non residential 2 day course. Objectives :To expose delegates to the key elements of MOF; To help delegates understand the purpose of MOF more information \| send enquiry
Key Skills in Customer and Supplier Relationships Parity Training Limited - 3-5 days - All difficulty levels - Public - £1180 This is a non residential 3 day course. Objectives :To help you implement actions that may change the way you deal with customers, manage their expectations and identify potential improvements. more information \| send enquiry
Problem Management Practitioner Parity Training Limited - 3-5 days - All difficulty levels - Public - £1180 This is a non residential 3 day course. Objectives :To show how ITIL and other related "best practices" help create problem management best value. If eligible, to take the ISEB Practitioner Certifica... more information \| send enquiry
Call Centre Management Parity Training Limited - 3-5 days - All difficulty levels - In-House This is a residential 3 day course. Objectives :To highlight the main benefits, cost and possible problems with the Seven-Step Process. To describe the major deliverables, roles, tasks and responsibi... more information \| send enquiry
ITIL Service Management Essentials Quanta Training Limited - 3-5 days - All difficulty levels - Public - £895 + 100 exam fee (3 days)This course provides IT Managers and others with a practical understanding of IT Service Management, the underpinning core ITIL Service Delivery and Service Support Processes and implementatio... more information \| send enquiry
Graduate Intake Training ITTrainers Limited - All difficulty levels - In-House We offer several different 'flavors' of Grad Intake, mainly Operator and Programming ranges of courses, for more details contact graduate@ittrainers.co.uk more information \| send enquiry
Customer Care Parity Training Limited - 2 days - All difficulty levels - Public - £800 This is a non residential 2 day course. Objectives :To provide knowledge of and practice in, the skills and techniques to work in a customer driven environment. more information \| send enquiry

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