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By the end of this practical course, you will be able to: > Deal effectively with the many issues associated with problematic relationships, personalities, behaviour and demanding business situations... more information | send enquiry

Auditing of your health & safety performance is a key requirement for any business and this includes auditing the behaviours of your staff. Carrying out Safe Visits effectively helps to · Prevent acc... more information | send enquiry

Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills. What’s covered in the progr... more information | send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

The course aims to help delegates to harness their existing life skills and strengths to cope with aggression more effectively, by recognising warning signs early, and then using defusing or avoidance... more information | send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information | send enquiry

Apt Training A look at a typical day in the life of most managers would reveal a pattern of activity made up of a series of fleeting, personal contacts. Success may well be determined by an ability to... more information | send enquiry

Leading and managing a team can be hard enough when people do what we ask, but it is even more difficult when team members aren't doing what we expect of them. This course looks at the issues around ... more information | send enquiry

This 6 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace - A model of mediation that focuses strongly on preserving ... more information | send enquiry

This 6 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace - A model of mediation that focuses strongly on preserving ... more information | send enquiry

Objectives: Don't get stessed - MANAGE THEM! Recognising different types of employees, if they have always been 'difficult' what does this tell us, causes of Conflict, what do we mean by negative baha... more information | send enquiry

You will benefit if you have to deal with difficult situations for yourself or others in your team. more information | send enquiry

Entrepreneurial spirit is not just for self-employed people and moountaineers! It has a vital input to the daily business of every company. It means that everyone actively and normally in their work d... more information | send enquiry

A practical and participative session focussing on the new code of practice for Discipline and Grievance, employment law considerations regarding Dismissal and good practice in handling difficult peop... more information | send enquiry

Conflict is one of the most destructive behaviours in business and handling conflict in the workplace is one of the most challenging. This exciting course focussing on conflict management will equip d... more information | send enquiry

A stand-alone course for individuals or an entire workforce, that teaches the skills required to deal swiftly, competently and compassionately with all forms of disagreement, both verbal and physical.... more information | send enquiry

Suitable for anyone who needs to understand, manage and prevent the development of situations involving aggression and conflict. This programme gives greater insight into human behaviour, identifying... more information | send enquiry

Stress is ever-present, and needs to be managed effectively. This course helps to identify stress factors and develop strategies for managing people's stress levels - both individually and organisati... more information | send enquiry

We are a Midlands based company. We will deliver standard courses or write courses to your company specifications and deliver at your chosen location. This course considers types of people who are c... more information | send enquiry