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Apt Training A look at a typical day in the life of most managers would reveal a pattern of activity made up of a series of fleeting, personal contacts. Success may well be determined by an ability to... more information | send enquiry

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information | send enquiry

The course aims to help delegates to harness their existing life skills and strengths to cope with aggression more effectively, by recognising warning signs early, and then using defusing or avoidance... more information | send enquiry

By the end of this practical course, you will be able to: > Deal effectively with the many issues associated with problematic relationships, personalities, behaviour and demanding business situations... more information | send enquiry

Leading and managing a team can be hard enough when people do what we ask, but it is even more difficult when team members aren't doing what we expect of them. This course looks at the issues around ... more information | send enquiry

Auditing of your health & safety performance is a key requirement for any business and this includes auditing the behaviours of your staff. Carrying out Safe Visits effectively helps to · Prevent acc... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills. What’s covered in the progr... more information | send enquiry

This 6 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace - A model of mediation that focuses strongly on preserving ... more information | send enquiry

Are you responsible for holding disciplinary interviews? Are you confident you know who is entitled to attend with your employee? Are you ready for the proposed statutory stages (disputes resolutio... more information | send enquiry

Mediation and effective conflict management skills for managers and personnel of all levels. Includes up to date communication skills to de-escalate every day conflicts, complaints and difficulties. E... more information | send enquiry

Gives a structured approach and the tools you need to bring conflict to a constructive and forward-looking resolution. more information | send enquiry

This comprehensive interactive workshop provides solutions to deal with the issue of conflict in the workplace and in the field for peripatetic workers. A serious subject is made enjoyable to assist ... more information | send enquiry

This workshop will introduce delegates to the meaning of "personal influence", what it is and how it can be used to enable them to get what they want from situations where they need to be influential.... more information | send enquiry

This course is particularly suitable for people who deal with customers or the general public. We cover communication skills, assertiveness and conflict resolution techniques. We also offer conflict... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

An modular programme, using the participant's real life, people management issues, to develop and practise the skills needed to tackle the complex business of managing people.Covers Clarifying expecta... more information | send enquiry

Learn how to use competitive and collaborative negotiation strategies with success. Recover a stalled negotiation using breakthrough techniques. Adjust your negotiating style to match the preferences ... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry