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By the end of this practical course, you will be able to: > Deal effectively with the many issues associated with problematic relationships, personalities, behaviour and demanding business situations... more information | send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information | send enquiry

Auditing of your health & safety performance is a key requirement for any business and this includes auditing the behaviours of your staff. Carrying out Safe Visits effectively helps to · Prevent acc... more information | send enquiry

Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills. What’s covered in the progr... more information | send enquiry

Leading and managing a team can be hard enough when people do what we ask, but it is even more difficult when team members aren't doing what we expect of them. This course looks at the issues around ... more information | send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

The course aims to help delegates to harness their existing life skills and strengths to cope with aggression more effectively, by recognising warning signs early, and then using defusing or avoidance... more information | send enquiry

A one-day course where you will learn how to improve people's morale and motivation, especially at those times when you are short staffed, have a busy schedule and/or have a difficult task to complete... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

Apt Training A look at a typical day in the life of most managers would reveal a pattern of activity made up of a series of fleeting, personal contacts. Success may well be determined by an ability to... more information | send enquiry

This 6 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace - A model of mediation that focuses strongly on preserving ... more information | send enquiry

To enable the delegate with the awareness of the causes and effects of stress and to develop effective strategies for coping with it for maximum performance at work. Delivered on customer's sites/ve... more information | send enquiry

This comprehensive interactive workshop provides solutions to deal with the issue of conflict in the workplace and in the field for peripatetic workers. A serious subject is made enjoyable to assist ... more information | send enquiry

Including theoretical aspects aqs well as breakaway techniques and holding techniques which are safe and non pain compliant and suitable for using within the caring professions more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

This course will develop communication skills by showing how assertiveness enables us to say what we think and feel, without generating negative conflict. The programme will introduce practical tech... more information | send enquiry

A half-day programme giving managers and staff the ability to recognize and deal, individually, with pressure issues in the “TWENTY-FIVE” hour day.  more information | send enquiry

All trainers are ICM Members and abide to their strict Code of Conduct, and have been certificated by CFSMS to deliver the National Syllabus. Who Should Attend? All frontline NHS staff, who have fac... more information | send enquiry

Designed to equip staff with the skills needed to diffuse difficult and potentially agressive situations more information | send enquiry

Gives a structured approach and the tools you need to bring conflict to a constructive and forward-looking resolution. more information | send enquiry