You are in Home > Human Resources > Conflict >

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/she weren't so bloody difficult then my life would... more information | send enquiry

Aberdeenshire, Scotland Enabling delegates to develop an attitude that achieves results without conflict. more information | send enquiry

This event will help managers understand the principles behind managing poor conduct and conflict at work. It gives the basic knowledge needed to stay within the law in managing such issues, and also... more information | send enquiry

At the conclusion of this course delegates will be able to: * Understand themselves and in particular their likely behaviour in exercising their personal style * Adopt behaviour more likely t... more information | send enquiry

A half day workshop to enable individual staff members to prepare for and actively participate in their performance appraisals. This workshop is held in-house only. more information | send enquiry

Gives a structured approach and the tools you need to bring conflict to a constructive and forward-looking resolution. more information | send enquiry

For organisations wanting to train internal mediators or for individuals who want to practice as independent mediators. Suitable for HR managers / business partners, middle managers, union reps, equal... more information | send enquiry

Objectives: Don't get stessed - MANAGE THEM! Recognising different types of employees, if they have always been 'difficult' what does this tell us, causes of Conflict, what do we mean by negative baha... more information | send enquiry

A stand-alone course for individuals or an entire workforce, that teaches the skills required to deal swiftly, competently and compassionately with all forms of disagreement, both verbal and physical.... more information | send enquiry

A half day workshop providing the skills to deal with bullying and harassment at work. Can be delivered as a 1-1 coaching session or to a group. The interactive workshop uses discussion, video, case... more information | send enquiry

A practical and participative session focussing on the new code of practice for Discipline and Grievance, employment law considerations regarding Dismissal and good practice in handling difficult peop... more information | send enquiry

Only when we master our own motivation, can we truly begin to motivate others with integrity. This course is for people who wish to understand what enables or limits their own performance, and that o... more information | send enquiry

Remaining in control of our communication style is a great asset in working life. By examining our ‘stock responses’ in emotionally charged situations this two-day course develops stronger, more effec... more information | send enquiry

This course gets to the heart of managing people. Participative exercises, cleverly demonstrate the importance of continual feedback and the place of annual appraisals. Delegates learn that all staff ... more information | send enquiry

Certificate in Conflict Management Aim To provide participants with the skills to deal effectively with conflict situations. Target Audience This programme is designed for people seeking to understa... more information | send enquiry

In a business world of latter structures and less clearly defined areas of responsibility, the potential for conflict is rising. Therefore, it is imperative that managers and professionals increase th... more information | send enquiry

Stress is ever-present, and needs to be managed effectively. This course helps to identify stress factors and develop strategies for managing people's stress levels - both individually and organisati... more information | send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information | send enquiry

A comprehensive interactive workshop that provides solutions to deal with conflict in the workplace and in the field for peripatetic workers. The event is enjoyable although based on a very serious s... more information | send enquiry