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There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/she weren't so bloody difficult then my life would... more information | send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

The course aims to help delegates to harness their existing life skills and strengths to cope with aggression more effectively, by recognising warning signs early, and then using defusing or avoidance... more information | send enquiry

Do you; • Allow mounting resentment to spoil your promotional chances at work? • Find yourself unable to respond to the anger of other people? • Find it difficult to deal with difficult people? • Let ... more information | send enquiry

This is for anyone who needs to develop their assertiveness skills and behaviour in order to be more effective (including those labelled "over assertive"). The assertive person achieves their aims wh... more information | send enquiry

A comprehensive workshop dealing with violence and aggression in the workplace and in the field. All trainers are members of the Institute of Conflict Management (ICM) and fulfill their Code of Condu... more information | send enquiry

Negotiation is an important skill in many environments, none more so than the workplace. It can be used with clients, customers, and work colleagues, and is indispensible in the present working envir... more information | send enquiry

To benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short le... more information | send enquiry

Aims: Most managers have to, on a weekly basis, deal with people problems which manifest themselves in many different ways. These skills concentrate on why these problems occur in the first place an... more information | send enquiry

Remaining in control of our communication style is a great asset in working life. By examining our ‘stock responses’ in emotionally charged situations this two-day course develops stronger, more effec... more information | send enquiry

You will benefit if you have to deal with difficult situations for yourself or others in your team. more information | send enquiry

Diversity is a key element of CFL’s approach to leadership. Managers and leaders have a key role in influencing the culture and climate of the organisation as well as being responsible for the develop... more information | send enquiry

Suitable for Managers, leaders, supervisors or anyone who deals with difficult people in the work environment. This programme will provide participants with a greater insight into why people are diff... more information | send enquiry

One Day Conflict Mangement Training Course to give you the skills you need to deal with conflict, whether in the workplace or in life generally. This workshop includes techniques designed to give y... more information | send enquiry

All trainers are ICM Members and abide to their strict Code of Conduct, and have been certificated by CFSMS to deliver the National Syllabus. Who Should Attend? All frontline NHS staff, who have fac... more information | send enquiry

Bullying is not something that is confined to the school playground or to any specific situation or type of individual. It can be a real issue for businesses, impacting on employee well being, produc... more information | send enquiry

Aberdeenshire, Scotland Enabling delegates to develop an attitude that achieves results without conflict. more information | send enquiry

This course is particularly suitable for people who deal with customers or the general public. We cover communication skills, assertiveness and conflict resolution techniques. We also offer conflict... more information | send enquiry

Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to "sta... more information | send enquiry

Auditing of your health & safety performance is a key requirement for any business and this includes auditing the behaviours of your staff. Carrying out Safe Visits effectively helps to · Prevent acc... more information | send enquiry