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Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

Understanding the stages of a disciplinary action and how to conduct an disciplinary interview. The course includes: (1) Managing people effectively. (2) Discipline - when is it appropriate? (3) Ru... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

Dealing with difficult staff is a problem that many managers hope will go away but it rarely does. It is important that justice is seen to be done during a disciplinary interview: you need to questio... more information | send enquiry

As employment law becomes more complex and employees more willing to bring claims, employers are increasingly likely to be involved in employment tribunal cases.This intensely practical course, packed... more information | send enquiry

An overview for HR and line managers focusing on the Employment Rights Act 2002. Full course outline available from www.irenicon.co.uk more information | send enquiry

A one day practical workshop developing the skills of a Harassment Counsellor/Advisor to offer support to alleged victims of bullying and harassment. Can be delivered as a 1-1 coaching session or to ... more information | send enquiry

Introduction to tools and materials. Hawk and Trowel techniques. Cutting and fixing angle beads Preparation of backgrounds prior to plastering. Cutting and fixing plasterboard. Two coat skimming... more information | send enquiry

This Mayfield training will enable participants to deal more professionally, confidently and calmly with these problem relationships, providing the essential skills needed to safely and professionally... more information | send enquiry

Disciplinary and grievance procedures play a key role within any workplace and ensuring the process is managed confidently and effectively is essential if employers want to avoid costly tribunal actio... more information | send enquiry

Aims: Most executives have to, on a weekly basis, deal with people problems which may include legal implications. This workshop concentrates on why these problems occur in the first place and how to... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

Workshop Contents: Employment Legislation, Background, EPC, Sex Discrimination, Race Discrimination, Equal Opportunities Policy New European Legislation and the knock-on effects Harassment, Handlin... more information | send enquiry

Are you responsible for hearing grievances or appeals? Do you know about the government's 'compulsory' stages? Are you confident you could pick up on hidden allegations of race or sex discrimination? ... more information | send enquiry

Objective: To enable participants to identify and handle disciplinary/grievance issues quickly and effectively whilst operating within current employment legislation. Aspects covered include: &#6162... more information | send enquiry

To explore the causes & effects of bullying & harassment and ways of dealing with the issue effectively Max 15 delegates Content Health & Safety Legislation Organisational Policy Counselling Assertive... more information | send enquiry

Costly employment tribunals can be avoided if the necessary procedures are in place and if the managers and supervisors understand the implications of not following them. more information | send enquiry

This programme is designed to develop skills in dealing with under performance and individuals who have concerns about the working environment. Key staff will receive the relevant knowledge to carry o... more information | send enquiry