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This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

Understanding the stages of a disciplinary action and how to conduct an disciplinary interview. The course includes: (1) Managing people effectively. (2) Discipline - when is it appropriate? (3) Ru... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

To provide managers with the skills of setting people up for performance success & to assertively address poor performance according to both their organisation’s policies & legal guidelines. Performa... more information | send enquiry

Dealing with difficult staff is a problem that many managers hope will go away but it rarely does. It is important that justice is seen to be done during a disciplinary interview: you need to questio... more information | send enquiry

This Mayfield training will enable participants to deal more professionally, confidently and calmly with these problem relationships, providing the essential skills needed to safely and professionally... more information | send enquiry

This comprehensive interactive workshop provides solutions to deal with the issue of conflict in the workplace and in the field for peripatetic workers. A serious subject is made enjoyable to assist ... more information | send enquiry

Workshop Contents: Employment Legislation, Background, EPC, Sex Discrimination, Race Discrimination, Equal Opportunities Policy New European Legislation and the knock-on effects Harassment, Handlin... more information | send enquiry

Introduction to tools and materials. Hawk and Trowel techniques. Cutting and fixing angle beads Preparation of backgrounds prior to plastering. Cutting and fixing plasterboard. Two coat skimming... more information | send enquiry

Many people would say the whole point of a pay system is to pay the best workers most. With Equal Pay increasingly under the microscope, many organisations are finding their pay schemes are open to c... more information | send enquiry

Very useful one-day on ''Introduction to Workplace Mediation'- what it is, the six step structure, principles and how best to use within an organisation (also showing footage from PMR video of real li... more information | send enquiry

This interactive course takes delegates through all stages of the disciplinary process and gives them opportunity to practise their skills. They will be able to:- Explain why your company has a disc... more information | send enquiry

A practical and participative session focussing on the new code of practice for Discipline and Grievance, employment law considerations regarding Dismissal and good practice in handling difficult peop... more information | send enquiry

This course will ensure that you are able to 1. Understand the steps required for dealing with disciplinary and grievance issues effectively. 2. Handle discipline and grievance problems informally,... more information | send enquiry

This programme is designed to develop skills in dealing with under performance and individuals who have concerns about the working environment. Key staff will receive the relevant knowledge to carry o... more information | send enquiry

Aims: To give managers and directors an insight into current employment legislation and how it affects their operations. Objectives: By the end of the workshop delegates will be able to: Describe the... more information | send enquiry

While it is important to deal with discipline and grievance issues fairly and effectively it is even more important to look at ways of preventing problems arising in the first place. Well thought out... more information | send enquiry

Are you responsible for hearing grievances or appeals? Do you know about the government's 'compulsory' stages? Are you confident you could pick up on hidden allegations of race or sex discrimination? ... more information | send enquiry