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This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

Understanding the stages of a disciplinary action and how to conduct an disciplinary interview. The course includes: (1) Managing people effectively. (2) Discipline - when is it appropriate? (3) Ru... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

In an environment where change is the only constant, it is crucial that businesses are designed to respond and accommodate change. And as businesses are under increasing pressure to gain – and maintai... more information | send enquiry

Aims: To give managers and directors an insight into current employment legislation and how it affects their operations. Objectives: By the end of the workshop delegates will be able to: Describe the... more information | send enquiry

Workshop Contents: Employment Legislation, Background, EPC, Sex Discrimination, Race Discrimination, Equal Opportunities Policy New European Legislation and the knock-on effects Harassment, Handlin... more information | send enquiry

This Mayfield training will enable participants to deal more professionally, confidently and calmly with these problem relationships, providing the essential skills needed to safely and professionally... more information | send enquiry

Dealing with difficult staff is a problem that many managers hope will go away but it rarely does. It is important that justice is seen to be done during a disciplinary interview: you need to questio... more information | send enquiry

Aims: Most executives have to, on a weekly basis, deal with people problems which may include legal implications. This workshop concentrates on why these problems occur in the first place and how to... more information | send enquiry

Suitable for any manager involved in dealing with employees’ disciplinary or grievance situations. Participants will gain a practical overview of relevant legislation and best practice in dealing wit... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

More and more managers are faced with employment issues that require resolution formally or informally. This course provides guidance on the basic principles in using procedures and the importance of ... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

Many people would say the whole point of a pay system is to pay the best workers most. With Equal Pay increasingly under the microscope, many organisations are finding their pay schemes are open to c... more information | send enquiry

This comprehensive interactive workshop provides solutions to deal with the issue of conflict in the workplace and in the field for peripatetic workers. A serious subject is made enjoyable to assist ... more information | send enquiry

Introduction to tools and materials. Hawk and Trowel techniques. Cutting and fixing angle beads Preparation of backgrounds prior to plastering. Cutting and fixing plasterboard. Two coat skimming... more information | send enquiry

This course will ensure that you are able to 1. Understand the steps required for dealing with disciplinary and grievance issues effectively. 2. Handle discipline and grievance problems informally,... more information | send enquiry

While it is important to deal with discipline and grievance issues fairly and effectively it is even more important to look at ways of preventing problems arising in the first place. Well thought out... more information | send enquiry

To explore the causes & effects of bullying & harassment and ways of dealing with the issue effectively Max 15 delegates Content Health & Safety Legislation Organisational Policy Counselling Assertive... more information | send enquiry