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This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

Understanding the stages of a disciplinary action and how to conduct an disciplinary interview. The course includes: (1) Managing people effectively. (2) Discipline - when is it appropriate? (3) Ru... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

Objective: To enable participants to identify and handle disciplinary/grievance issues quickly and effectively whilst operating within current employment legislation. Aspects covered include: &#6162... more information | send enquiry

Are you responsible for hearing grievances or appeals? Do you know about the government's 'compulsory' stages? Are you confident you could pick up on hidden allegations of race or sex discrimination? ... more information | send enquiry

After the course delegates will be able to: Practise the skills and attitudes involved in helping colleagues to solve their own problems and gain an understanding of what counselling can achieve in th... more information | send enquiry

Disciplinary and grievance procedures play a key role within any workplace and ensuring the process is managed confidently and effectively is essential if employers want to avoid costly tribunal actio... more information | send enquiry

This comprehensive interactive workshop provides solutions to deal with the issue of conflict in the workplace and in the field for peripatetic workers. A serious subject is made enjoyable to assist ... more information | send enquiry

To explore the causes & effects of bullying & harassment and ways of dealing with the issue effectively Max 15 delegates Content Health & Safety Legislation Organisational Policy Counselling Assertive... more information | send enquiry

Customisable: Bullying in the workplace can lead to illness, stress, resignations, employer's liability claims, constructive dismissal and discrimination claims. What can organisations do to prevent... more information | send enquiry

More and more managers are faced with employment issues that require resolution formally or informally. This course provides guidance on the basic principles in using procedures and the importance of ... more information | send enquiry

Suitable for any manager involved in dealing with employees’ disciplinary or grievance situations. Participants will gain a practical overview of relevant legislation and best practice in dealing wit... more information | send enquiry

This interactive course takes delegates through all stages of the disciplinary process and gives them opportunity to practise their skills. They will be able to:- Explain why your company has a disc... more information | send enquiry

Dealing with difficult staff is a problem that many managers hope will go away but it rarely does. It is important that justice is seen to be done during a disciplinary interview: you need to questio... more information | send enquiry

Costly employment tribunals can be avoided if the necessary procedures are in place and if the managers and supervisors understand the implications of not following them. more information | send enquiry

A one hour seminar exploring new legislation in clear every day terms. Ideal for HR professionals, managers, businesses of all sizes. Subjects include: Data protection and medical records Disabili... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

A practical and participative session focussing on the new code of practice for Discipline and Grievance, Employment Law considerations regarding Dismissal and good practice in handling difficult peop... more information | send enquiry