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Understanding the stages of a disciplinary action and how to conduct an disciplinary interview. The course includes: (1) Managing people effectively. (2) Discipline - when is it appropriate? (3) Ru... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed for those whose staff may come into contact with individuals exhibiting violent or aggressive behaviou... more information | send enquiry

This course is only delivered by trainers who operate to the ICM code of practice. It is designed to update the skills of those who have previously attended the EDGE Services 'Managing Violence & Aggr... more information | send enquiry

To provide managers with the skills of setting people up for performance success & to assertively address poor performance according to both their organisation’s policies & legal guidelines. Performa... more information | send enquiry

A practical and participative session focussing on the new code of practice for Discipline and Grievance, employment law considerations regarding Dismissal and good practice in handling difficult peop... more information | send enquiry

A practical and participative session focussing on the new code of practice for Discipline and Grievance, Employment Law considerations regarding Dismissal and good practice in handling difficult peop... more information | send enquiry

Costly employment tribunals can be avoided if the necessary procedures are in place and if the managers and supervisors understand the implications of not following them. more information | send enquiry

Bullying in the workplace can lead to illness, stress, resignations, employer's liability claims, constructive dismissal and discrimination claims. What can organisations do to prevent bullying by co... more information | send enquiry

Are you responsible for hearing grievances or appeals? Do you know about the government's 'compulsory' stages? Are you confident you could pick up on hidden allegations of race or sex discrimination? ... more information | send enquiry

Many people would say the whole point of a pay system is to pay the best workers most. With Equal Pay increasingly under the microscope, many organisations are finding their pay schemes are open to c... more information | send enquiry

While it is important to deal with discipline and grievance issues fairly and effectively it is even more important to look at ways of preventing problems arising in the first place. Well thought out... more information | send enquiry

This comprehensive interactive workshop provides solutions to deal with the issue of conflict in the workplace and in the field for peripatetic workers. A serious subject is made enjoyable to assist ... more information | send enquiry

This Mayfield training will enable participants to deal more professionally, confidently and calmly with these problem relationships, providing the essential skills needed to safely and professionally... more information | send enquiry

To explore the causes & effects of bullying & harassment and ways of dealing with the issue effectively Max 15 delegates Content Health & Safety Legislation Organisational Policy Counselling Assertive... more information | send enquiry

In an environment where change is the only constant, it is crucial that businesses are designed to respond and accommodate change. And as businesses are under increasing pressure to gain – and maintai... more information | send enquiry

More and more managers are faced with employment issues that require resolution formally or informally. This course provides guidance on the basic principles in using procedures and the importance of ... more information | send enquiry

As employment law becomes more complex and employees more willing to bring claims, employers are increasingly likely to be involved in employment tribunal cases.This intensely practical course, packed... more information | send enquiry

A one day practical workshop developing the skills of a Harassment Counsellor/Advisor to offer support to alleged victims of bullying and harassment. Can be delivered as a 1-1 coaching session or to ... more information | send enquiry

Suitable for any manager involved in dealing with employees’ disciplinary or grievance situations. Participants will gain a practical overview of relevant legislation and best practice in dealing wit... more information | send enquiry