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Led by a Global ITIL Implementation Specialist you will... Develop a working knowledge of the ITIL model, its components and how they are inter-related; Know the key stages in an ITIL implementation p... more information | send enquiry

At the end of this course you will be able to: describe the principles that are important in a basic approach to customer queries; describe the type of words, inflection, tone and body language that s... more information | send enquiry

Our self teach courses have been professionally developed by industry leading publishers ensuring quality and effective learning. Online distance learning cuts out the need for expensive delivery, cl... more information | send enquiry

This advanced hands-on course covers a number of key topics which support personnel need to be familiar with in order to provide a first class support service. Major topics include Data Recovery, Trou... more information | send enquiry

CD or Video In this course, expert Mike Meyers removes the mystery from the PC box and provides a fundamental understanding of PC hardware and how it works. From power supplies to memory, you’ll have ... more information | send enquiry

Help Desk Support Audience: This is an ideal course for individuals wishing to work in a Help Desk environment as it covers all the topics needed. The course is also an ideal stating point for those ... more information | send enquiry

Part One encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary a... more information | send enquiry

Course Series 72310 - 72314 • This five part series will provide IT professionals with the knowledge to install, configure, customize, optimize, integrate and troubleshoot Microsoft Windows 98. At the... more information | send enquiry

Predominantly intended for staff new to the telephone customer support environment. It is an extremely useful refresher course for all staff who regularly use the phone to support customers both int... more information | send enquiry

Part Two of this interactive course looks at the more commonly used support methodologies.It reviews the importance of SLA's their benefits and potential pitfalls if not implemented correctly, and the... more information | send enquiry

This course offers you the most effective way to become an A+ Certified PC Repair Technician. With the rapidly increasing demand for top-notch PC technicians, A+ Certification will enhance your curre... more information | send enquiry

Stage1: PC Basics and Software This part of the course provides the learner with comprehensive foundational knowledge of PCs, working with Microsoft Windows, Microsoft application software, and using ... more information | send enquiry

This course consists of the CompTIA A+ and MCDST qualifications and is aimed at those individuals that wish to build and maintain personal computers and provide computer support or help desk services.... more information | send enquiry

This intense 5-day support course is recommended for those staff whose responsibilities have just included supporting this IBM midrange machine. This course provides comprehensive, practical hands-on... more information | send enquiry

At the end of this course you will be able to use the correct procedures to replace the following components of a PC: keyboards, monitors, serial/parallel devices, storage devices, interface cards, po... more information | send enquiry

At the end of this course you will be able to: identify key features of Windows 2000, install Windows 2000, understand the Windows 2000 boot process, view and configure system settings, manage user an... more information | send enquiry

(2 days) This course will develop the participants understanding and skills of how to communicate confidently and effectively with IT users and their enquiries. It will enable you to understand the us... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

At the end of this course you will be able to: describe at least four uses for a LAN; describe the difference between a peer-to-peer and a server network; define the terms Bus, Star and Ring topology;... more information | send enquiry

Cerco Training is an IT maintenance-training provider that also assists its graduates in seeking suitable employment within the IT industry.Cerco Technicians are suitable for a range of entry-level po... more information | send enquiry

The CompTIA A+ and Network+ courses provide a stable platform of knowledge for PC support, networking & maintenance and is a major benefit to new careers and business startups through self-employment ... more information | send enquiry