You are in Home > Information Technology > Support and Maintenance > IT Help Desk >

Free Download from website covering Hardware recognition and assembly more information | send enquiry

The MCDST is an entry-level credential, demonstrating that an individual has gained the core knowledge necessary to troubleshoot hardware or software operation and application problems for end users o... more information | send enquiry

This three-day course explores the guidance in ITIL Configuration Management to understand the processes involved in Configuration Management and the opportunities and challenges faced when implementi... more information | send enquiry

This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner, or those wishing to gain a qualification within this spe... more information | send enquiry

Practical how-to's of IT User Support management and leadership from Noel Bruton author of the book of the same name (free copy to all attendees). Visit www.noelbruton.com for full course brochure. more information | send enquiry

London Metropolitan University offers affordable and flexible Microsoft courses. We have trainers for all Microsoft accredited courses available and train in London Metropolitan Univesity's computer l... more information | send enquiry

This 4 day course will prepare delegates for the Help Desk Institute's "Certified Help Desk Analyst" certification. Delegates will learn how to deal effectively with a wide variety of customer situat... more information | send enquiry

Simple Network Management Protocol. This is a training for Call Center Operators and people who are doing Network Monitoring or who are developing Network Monitoring Applications. The course gives a d... more information | send enquiry

This course is for Service Management professionals who are working within a Release Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Ser... more information | send enquiry

Help Desk Support Audience: This is an ideal course for individuals wishing to work in a Help Desk environment as it covers all the topics needed. The course is also an ideal stating point for those ... more information | send enquiry

This course is for Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Se... more information | send enquiry

This course is for support professionals who are new to Microsoft Windows 2000 and will be responsible for installing, configuring, managing, and supporting a network infrastructure that uses the Micr... more information | send enquiry

The goal of this two-day course is to provide students with the skills and knowledge necessary to configure a Windows-based computer to operate in a Microsoft Windows Server™ 2003 networking infrastru... more information | send enquiry

eLearning Centre’s A+ Certification course gives the user all the applied knowledge and skills vital for IT technicians and network professionals. The course covers the complete A+ curriculum and has ... more information | send enquiry

This course is for IT staff who wish to improve, or need to formalise, their understanding of the principles of Problem Management 'Best Practice'. This is an intensive course that makes extensive us... more information | send enquiry

Free Download from website, covers Partitions, Volumes, Basic and Dynamic Disks more information | send enquiry

This is a non residential 1 day course. Objectives :To understand the important role you have as the initial and probably only point of contact between your organisation and the customers. more information | send enquiry

First course towards Microsoft's MCDST Accreditation. more information | send enquiry

This 3 day course is the official curriculum created by the developers of RoboHelp, Macromedia . Delegates who complete the course successfully are recognised by Macromedia as achieving an internation... more information | send enquiry

This fast track course has been developed to cover the agreed standards and objectives for the HDI's HSA qualification. This course covers effective communication and CRM as well as customer service s... more information | send enquiry

This is a non residential 3 day course. Objectives :To provide a framework of best practices and procedures that will enable the delegate to work effectively on a help desk/service desk; To enable d... more information | send enquiry