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• What makes a successful call centre • Overcoming the challenges of call centre management • Sustaining performance through an effective staff recruitment and development programme • Setting realisti... more information | send enquiry

This 1 day telesales training course takes you through our unique system that builds your credibility from the outset, resulting in a more engaging, valuable conversation. We then take you through o... more information | send enquiry

This 1 day telesales training course takes you through our unique system that builds your credibility from the outset, resulting in a more engaging, valuable conversation. We then take you through o... more information | send enquiry

By the end of this practical course, you will be able to: > Recognise the role and impact of good verbal skills over the telephone > Communicate clearly and effectively with both internal and externa... more information | send enquiry

Today’s customers expect more than just good service. They expect to have their needs anticipated, met and exceeded. Just being satisfied is not enough. As customers become more demanding exceeding th... more information | send enquiry

The course is suitable for those who take incoming calls and enquiries from customers as well as those who have to make outgoing calls. This is a full comprehensive programme that covers the whole sub... more information | send enquiry

This 1 day workshop is an introduction to the skills and knowledge required to effectively sell a company's products and services over the telephone. By the end of the workshop participants will be a... more information | send enquiry

This course is designed to put into 3D the mental journey call centre operators have to make to make to ensure every customer experience is a good one. A corridor is created. At one end is the place... more information | send enquiry

Leadership in Call Centres MasterClass Programme: - It was Peter Drucker that stated "The first test of management competence is productivity" This days training is specifically set for call centr... more information | send enquiry

This course gives a high return on investment. The delegates learn how to understand their customers and then empathise with them, instead at reacting to their behaviour. This then reduces tension, en... more information | send enquiry

Bespoke e-learning development for delivering cost effective call centre operator training programs. Our blended solutions are saving our major call centre clients (such as NEXT Directory) hundreds of... more information | send enquiry

To enable staff to deal effectively and efficiently with Customers, both on the telephone and in Face to Face situations. Delivered on customer's sites, Nationally. more information | send enquiry

The telephone team is becoming a critical plank in many organisations’ platform for business success. This two day workshop takes team leaders through the emerging best practice of telephone team mana... more information | send enquiry

This course will provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with situations from, general enquiries to specific customer complaints. ... more information | send enquiry

CALL CENTRE MANAGEMENT - Achieving A Professional Modern Management Approach Workshop Aims This three-day event is designed to enable participants to examine and develop the skill sets required to b... more information | send enquiry

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and it's use is often taken for granted. It is the way we speak to most... more information | send enquiry

Bespoke events you can call your own, leave all the organisation and running of this special day or part day to us Treasure Hunts are for entertainment involving solving cryptic clues and completing ... more information | send enquiry

. The course covers the key areas of team management, motivation and coaching which Managers and Team Leaders have to cope with. Clear guidelines are given on these important Call Centre people aspec... more information | send enquiry

Are you confident enough to deal with any type of phone call? Is your telephone manner as polished as it can be? The importance of dealing effectively with phone calls can never be underestimated. S... more information | send enquiry

This course is designed to enhance the skills and knowledge of call centre agents. It provides a better understanding of communicating with customers and how to project a positive image. The course... more information | send enquiry

Unique team building events with a difference, ideal for call centres and essential staff bonding to acheive that competitive advantage. Everybody and anybody can take part, no age limits, no health ... more information | send enquiry