Overview This workshop introduces the concepts, issues, practices and tools that support the successful change program. The aims of the workshop is for attendees to: - Identify the process of change... more information   send enquiry

Overview It is not enough to satisfy your customer - in the competitive market place today -you have to delight. This workshop provides practical tools to help develop a culture of Service Excellence.... more information   send enquiry

This one day pogramme is designed to help staff identify methods to ensure they are providing customer service that is family friendly. Dealing with children and their parents requires amazing skill... more information   send enquiry

Front-line team leaders/supervisors are the key link in any organisation. They translate strategy into doing. They have the greatest impact on the productivity and success of your organisation. Our w... more information   send enquiry

This is an intensive 5 day program that looks at the subject of leadership in detail. It mixes practical techniques with thought provoking training. Course Outline o Pre-work - 360 degree feedback a... more information   send enquiry

This workshop is designed for front-line team leaders/supervisors. They are the key link in any organisation. They translate strategy into doing. They have the greatest impact on the productivity and ... more information   send enquiry

This course provides all line managers with the essential skills and tools to maximise the performance of their staff. The one-day program is designed to move away from annual appraisal to ongoing per... more information   send enquiry

This two day programme is designed to help individuals maximise their potential and achieve peak performance. At the heart of this workshop is developing greater self awareness. more information   send enquiry

This workshop is designed to help individual participants develop their own personal effectiveness around stress. Stress is a fact of life in today’s work and home environment and to assist participan... more information   send enquiry

We have a range of team development programmes that are tailored to a team's needs. We run practical team exercises, that are both fun and stimulate the development of the team. Events can be run bo... more information   send enquiry

Ever feel that you are not achieving all you want? How much are you a hostage to time? Want to have focus on achieving your priorities and feel more in control and fulfilled? Then this practical works... more information   send enquiry

This workshop helps leaders and managers avoid the unnecessary waste and cost associated with failing to deal with crossing borders well. Managing and working across borders is about developing exce... more information   send enquiry