A practical hands on training course that takes delegates through the stages of the Appraisal process from setting measurable objectives and preparing personal development plans to conducting successf... more information   send enquiry

A practical course that applies coaching models to real life situations through the development of advanced communication skills including questioning . Delegates will be able to ensure that their coa... more information   send enquiry

With communication and collaboration an essential part of modern business we all have to attend meetings at some time. Making sure that the time is used productively is of paramount importance. This ... more information   send enquiry

Managing and handling customer transactions over the telephone is a challenging task. Delegates will learn how to structure and control their calls, using questioning to identify and resolve customer ... more information   send enquiry

Whether you are running best practice brainstorming sessions, leading small focus groups or facilitating team meetings you will want to ensure that you make the most effective use of peoples time. Lea... more information   send enquiry

A highly practical training courses that gives delegates the opportunity to design and deliver role play training sessions. Focussing on structured delivery and interactivity through effective questio... more information   send enquiry

It's a fact of life that we all need to use our influencing skills on a daily basis in all walks of life. Delegates will be able to identify how their message is being received, select the right words... more information   send enquiry