Whether short or long term absence costs. The CBI estimates that 168 million working days were lost in 2004. This programme provides managers with the skills they need to manage both long and short te... more information   send enquiry

Assertiveness is essential for effective communication. It enables individuals to deal confidently and successfully with the people around them. Assertive techniques allow people to feel in control. W... more information   send enquiry

You cannot manage time, it passes the same for every individual whether lying on a beach, or busy in an office. In our programme we generate pragmatic ideas to make the participants work during the bu... more information   send enquiry

Today’s managers must get the best out of people. By creating a strong foundation at the outset providing all employees guidance and support. The most useful methods are that of coaching and mentoring... more information   send enquiry

This programme is designed to help participants become aware of how they communicate with others and help them increase their level of skill in doing so. Participants will: Identify their own interp... more information   send enquiry

What’s covered in the programme? Types of investigation Scoping the investigation Defining points to prove Key requirements of employment law Burden of proof Potential outcomes Process of employment ... more information   send enquiry

What’s covered in the programme? The communication process Verbal and non-verbal communication Your current level of influencing skills The use of appropriate questioning techniques Creative thou... more information   send enquiry

Today’s customers expect more than just good service. They expect to have their needs anticipated, met and exceeded. Just being satisfied is not enough. As customers become more demanding exceeding th... more information   send enquiry

What’s covered in the programme? Gaining respect as an encouraging leader The different styles of management and leadership The effective managers’ core competencies Communicating in a clear and a... more information   send enquiry

Hesitant about taking formal action on poor performance for fear of ending in Tribunal? Concerned that managing poor performers is a dragged out process? If yes then this is a excellent introduction... more information   send enquiry

The pace of change in a business requires a very high level of flexibility from a manager. Managers need to be able to plan ongoing work while making provision for change, whilst also making contingen... more information   send enquiry

As more day-to-day human resource (HR) decisions are delegated to line management, the role is changing. Aimed at those embarking on a career in HR or taking on new HR responsibilities,. this programm... more information   send enquiry

What’s the need? Interpreting the decisions of management and encouraging staff response is the greatest challenge for a supervisor or team leader. You need strong planning and organising skills match... more information   send enquiry

Project management is key to the success of new initiatives, contractual agreements and working practices. As more and more individuals are becoming involved with projects, those responsible need to u... more information   send enquiry

By creating a value system, organisations provide the motivation to make themselves global market leaders. To stay competitive, to succeed now & in the long term, businesses need a vision of how they ... more information   send enquiry

The route to meeting organisational objectives is to get teams not only to do things willingly, but to take responsibility for continuous improvement and to perform to their full potential. £1200 is ... more information   send enquiry

Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills. What’s covered in the progr... more information   send enquiry

This programme looks at how to incorporate HR processes into the daily demands of business to achieve a state of fluid continual improvement. What’s covered in the programme? The performance manage... more information   send enquiry

Not recruiting people professionally can be an expensive error. This programme prepares those involved in recruitment so that they make decisions that are best for the organisation & don't break emplo... more information   send enquiry

Report writing is one of those skills often picked up through experience. However, how do know that what you are writing is considered professional? Do your reports really meet the need of the intende... more information   send enquiry

In order to keep ahead of competitors and remain profitable, organisations today are relying more and more on the skills of their staff to deliver and perform against targets. Having the necessary ski... more information   send enquiry

When looking at teams that are achieving results, we know is that these principles do not come about by coincidence, they are strategically put in place. What’s covered in the programme? Recognising... more information   send enquiry

All areas of a business go through a constant process of change. Managers now need to be an agent of change, rather than be perceived as a person who blocks and resists change. What’s covered in the ... more information   send enquiry

Time is one of the most wasted resources and businesses are beginning to realise that Time Management is a key skill for all aspects of business success. This programme will give participants the stra... more information   send enquiry