We offer a series of ELEVEN 3 hour personal development skills workshops covering; 1. The role and skills required 2. Gaining an understanding from a customers perspective 3. Call planning and prepar... more information   send enquiry

A series of SEVEN 3 hour personal development workshops covering; 1. A team leaders guide to the workshops (If run by your trainers) 2. The role of a Team Leader and the skills required 3. Understand... more information   send enquiry

A half day workshop specifically designed to improve communication effectiveness through email. With practical examples and powerful suggestions this workshop is guaranteed to improve your email commu... more information   send enquiry

We can review and assess the leadership skills of your selected staff. By listening to and reviewing the leadership skills and activities of your Leaders, we will identify their strengths and potentia... more information   send enquiry

We can review and assess the telephone skills of your selected staff. By listening and reviewing their telephone calls, we will identify their strengths and potential development areas. We will sugges... more information   send enquiry

We have recently designed a unique and complete 'ready to run' call centre skills development training solution. It consists of 18 skills development workshops. We can run these workshops for you or y... more information   send enquiry