This is a one day introduction to techniques to resolve conflict at work through mediation. more information   send enquiry

The Objectives for the course are: 1. To be able to describe the key elements of a successful performance appraisal 2. To be able to develop techniques to structure an effective appraisal interview ... more information   send enquiry

This is a one day course for Managers, Supervisors, team leaders and HR personnel on how to appraise performance and use feedback for results. more information   send enquiry

The Objectives for the course are: 1. To define assertive, aggressive and passive behaviour 2. To draw up a list of techniques and tactics for effective assertiveness. 3. To learn how to apply these... more information   send enquiry

This is a one day course for Managers, Supervisors and HR personnel who will be recruitment interviewing and wish to use criteria based questions to enhance the selection process. more information   send enquiry

This practical programme will provide participants with a greater insight into why people are difficult which can be then used as the basis for more effective people management. more information   send enquiry

This workshop aims to demonstrate how organisations can establish effective staff forums to comply with the requirements of the Information and Consultation Regulations 2004 which are to be include em... more information   send enquiry

This is a one day course combining discipinary and grievance matters. The course will show delegates how to effectively investigate and manage discipinary and grievance matters in their workplaces. more information   send enquiry

This workshop aims to show delegates how to develop their own terms and conditions of employment without needing to use the services of a solicitor each time they recruit. The workshop includes the le... more information   send enquiry

This one day course provides a comprehensive update on changes in employment law. The course includes an overview of current Employment legislation and a practical insight into how to comply with new ... more information   send enquiry

This workshop aims to define customer service, demonstrate an awareness of customer expectations, understand how to communicate customer care. more information   send enquiry

Aimed at individuals who want to be able to conduct effective disciplinary and capability hearings in line with Dispute Resolution Regulations and the ACAS Code of Practice. more information   send enquiry

This course is aimed at Employers, Managers and individuals with responsibility for HR who need to be aware of how to manage a redundancy situation in their organisation. The course covers all the ess... more information   send enquiry

This is a one day course for Business Owners, Leaders & Managers responsible for Human Resources without formal training in this area. more information   send enquiry

The Objectives for the course are: 1. To understand the employment cycle and the role of effective personnel administration 2. To understand aspects of employment law and how they relate to personne... more information   send enquiry

The Objectives for the course are: 1. To consider everyone’s role in the team. 2. To understand techniques for good working relationships 3. To develop skills of effective communication and team wo... more information   send enquiry

The workshop aims to provide delegates with the knowledge to effectively investigate workplace grievances in line with the legal framework. In particualr the course covers how to investigate an allega... more information   send enquiry

The Objectives for the course are: 1. To outline the true costs of absenteeism 2. To understand the reasons why employees are absent 3. To understand what an organisation can do to tackle an absence... more information   send enquiry

Course Outline: • Leading the Team o What is effective Leadership o Understanding behaviour o Effective Communication o Effective Delegation • Using Influence o Use of objectives o Behavioural F... more information   send enquiry

This course is aimed Managers, Supervisors and HR personnel tasked with managing examples of poor employee performance in the workplace. The Objectives for the course are: • To demonstrate the lega... more information   send enquiry

This one day course is aimed at Managers, Supervisors and Team Leaders who need to manage poor or under performance in the workplace. more information   send enquiry

The Objectives for the course are: 1. To define Manual Handling 2. To understand the responsibilities for employers and employees in terms of manual handling. 3. To understand how to conduct a man... more information   send enquiry

This is a one day introduction to successful recruitment and selection. The course objectives are: To understand how to recruit effectively using several methods to generate a pool of candidates To un... more information   send enquiry