A half-day course satisfying the training requirements of the PUWER 1998 Regs. The course covers: 1) Hazards and precautions 2) Marking abrasive wheels 3) Storage, handling and transportation 4) Insp... more information   send enquiry

A one-day workshop exploring the techniques used to determine the true cause of an accident, understand the causes and complete an accident report. This workshop will explain: 1) Why accidents occur, ... more information   send enquiry

A very practical second day to the Customer Satisfaction Measurement one-day course. Each section of the course consists of an explanation of the techniques involved and a practical exercise using co... more information   send enquiry

How to prepare for and conduct effective appraisals that help improve performance. Participants will develop an understanding of the benefits of an effective appraisal system. A greater confidence w... more information   send enquiry

A one-day course for suppliers to the automotive industry that introduces a new or modified part or manufacturing process . The course focuses on meeting automotive supplier requirements but is also ... more information   send enquiry

A 3-day course providing a full understanding of the global aerospace standard AS 9100 in an auditing context (SBAC Approved) more information   send enquiry

How to deal with people with whom you have differing attitudes and opinions. This two day workshop will: Provide the ability to cope with criticism and manipulation, without having to resort to counte... more information   send enquiry

A one-day course on how to measure and improve the competitiveness of your organisation. By the end of the programme, delegates will understand the principles of Benchmarking and be able to plan a Be... more information   send enquiry

A 2-day workshop specifically for Clients, Designers, Coordinators, Principal Contractors and Contractors: 1) Explain CDM Regs and associated legislation & implementation 2) Roles & duties of duty hol... more information   send enquiry

A 1-day course for directors and managers of companies involved in the design or construction phases of new projects: 1) Likely hazards of construction site working ans applying the basic principles o... more information   send enquiry

A half-day course on how to comply with EU Directives on CE Marking of products. The course includes: 1) Brief Introduction 2) Product and Directives 3) Achieving CE Mark Conformity. more information   send enquiry

A half-day course on how to comply with EU Directives on CE Marking of machinery. The course includes: 1) The relevant legislation (Supply of Machinery (Safety) Regs and the Provision and Use of Work... more information   send enquiry

This practical 5-day course will enable delegates to run food safety programmes in their organisations. They will learn how to: 1) Meet legal compliance in managing food hygiene 2) Liaise with enforc... more information   send enquiry

This practical 3-day course will enable delegates to run food safety programmes in their organisations. They will learn how to: 1) Meet legal compliance in managing food hygiene 2) Liaise with enforc... more information   send enquiry

A one-day course where you will learn how to influence your colleagues, your team and your boss through communicating effectively - one to one or in a group. The course covers: 1) The relationship be... more information   send enquiry

A one-day course where you will learn how to influence your colleagues, your team and your boss through communicating effectively - one to one or in a group. The course covers: 1) The relationship be... more information   send enquiry

A one-day course on dealing successfully with customer problems, complaints and enquiries. 1) Critical success factors necessary to ensure an effective complaint & enquiry management system 2) Why i... more information   send enquiry

How to keep up the momentum of improvement in your organisation. The course includes: 1) The Concepts and Models 2) The Critical Success Factor 3) Practical Application 4) Presentation of Action Pla... more information   send enquiry

A practical one-day workshop to introduce the techniques: 1) Setting up 2) Facilitator's & team leader's roles 3) Practising brain storming techniques to identify problems 4) Using cause & effect anal... more information   send enquiry

The programme aims to equip senior executives with an understanding of the liabilities created by the Corporate Manslaughter and Corporate Homicide Act 2007 together with the practical implications fo... more information   send enquiry

The objective of the COSHH Regs is to prevent or control exposure to substances that are hazardous to health. This 1-day course is suitable for all employees who may be actively involved in complianc... more information   send enquiry

A one-day course that discusses measuring and managing customer loyalty. The course includes: 1) Understanding Loyalty 2) Attitude or behaviour 3) Rational or emotional 4) A conceptual model of ... more information   send enquiry

How to use customer surveys to measure customer satisfaction accurately: 1) Identify customers’ requirements 2) Generate accurate & actionable data on customer satisfaction measurement 3) Design a que... more information   send enquiry

A one-day course examining the more advanced research techniques of relevance to Customer Satisfaction Measurement (CSM). Course programme: Customer satisfaction measurement is different The headline... more information   send enquiry

This 1-day event is directed at making the most of your most precious asset. Delegates will: 1) Understand the key skills for career developing counselling 2) Be able to set out personal development ... more information   send enquiry

Understanding the stages of a disciplinary action and how to conduct an disciplinary interview. The course includes: (1) Managing people effectively. (2) Discipline - when is it appropriate? (3) Ru... more information   send enquiry

A half-day course enabling participants to understand the: 1) Implications on hardware and software design, the environment and work station design 2) Obligations on employers for assessment of works ... more information   send enquiry

A half day course on the EU Ecolabelling scheme and how it is administered. The course includes: 1) What is the problem? 2) How does ecolabelling work? 3) What criteria do we consider for an ecolabe... more information   send enquiry

A 1-day workshop to improve the effectiveness of your meetings: 1) Introduction (different types of meetings, the purposes of meetings, styles of chairmanship) 2) Preparing for the Meeting 3) Making t... more information   send enquiry

A highly participative course demonstrating how to be read and understood. This course demonstrates how written communication can be: 1) clear 2) concise 3) successful 4) produce results. more information   send enquiry

The course includes: 1) Introduction to the regulations 2) Hazards of electricity 3) Safe systems of work 4) Safe equipment and installation 5) Earthing 6) Switches and isolators 7) Working on 'dead' ... more information   send enquiry

An overview of the structure and content of ISO 14001/EMAS and step-by-step guidance on planning and performing an environmental audit. The course will explain: 1) The internal audit compliance requir... more information   send enquiry

A course based on the requirements of ISO14001:2004. The course provides: 1) A review of the internal compliance audit requirements of the ISO14001:2004 standard 2) Practical instruction in the metho... more information   send enquiry

A one-day course on how to comply with the requirements of UK and EU legislation. The course provides: 1) A review of UK and EU environmental legislation applicable to most industrial and commercial... more information   send enquiry

A one-day course based on the requirements of ISO14001:2004 systems and EMAS. The course provides: 1) A review of environmental legislation and the roles of the regulators 2) A description of ISO1400... more information   send enquiry

A comprehensive initial review for anyone in the working environment. The course includes: 1) The law - enforcement, information, meeting the standards 2) Summary of legislation 3) Organisation - per... more information   send enquiry

A 1-day course that will take you through the process of organising & facilitating a focus group. ISO9001 & Best Value stipulate that organisations must formally consult customers. A popular & effec... more information   send enquiry

A highly practical one-day workshop to introduce fire fighting and safety techniques. The course includes: (1) Fire! - What is it? (2) Building factors and legislation. (3) Fire fighting techniques.... more information   send enquiry

A 4-day course that ensures you meet your statutory obligations. The course is CITB approved and includes: 1) Principles and priorities of first aid 2) Respiration and asphyxia 3) Resuscitation 4) Re... more information   send enquiry

The course is CITB approved and includes: 1) Incident management 2) Principles and priorities of first aid 3) Resuscitation 4) Circulation, wounds and bleeding 5) Shock 6) Unconsciousness 7) First a... more information   send enquiry

A technique that identifies process problems before they occur. The course includes: 1) The FMEA chart and process sequence 2) When a study is required 3) Use of block diagrams 4) RPN calculation an... more information   send enquiry

FREE Monthly Bulletin for Health & Safety and Environmental Legislation. Let our experts take the strain with our free email bulletin. To sign up just send your details to intouch@jpd.co.uk includin... more information   send enquiry

Unlock the full potential in others and motivate them to achieve consistently high performance. more information   send enquiry

A practical 5-day IEMA approved course on environmental auditing as part qualification towards professional environmental auditor registration. This practical workshop will provide: 1) A review of en... more information   send enquiry

A two-day course for all those who have more material to read than time to read it. Anyone who wants to read faster, understand better and remember more of what is read should attend this course. Th... more information   send enquiry

Most organisations now recognise the importance of customer satisfaction, but there are still very few businesses that get it right. With the starting point of a robust CSM survey, this course examine... more information   send enquiry

Harness the power of people, build unshakeable commitment and develop your personal leadership brand. Achieve your leadership potential! more information   send enquiry

A 3-day course on auditing IMS: 1) Overview of auditing, integration, env and OH&S management, quality mgt, risk assessment, policy & continual improvement, legal compliance 2) IMS manual, introduc... more information   send enquiry

A practical one-day course showing how to integrate quality, environmental and safety systems. The course will: 1) Explain how to integrate quality, environmental and health and safety management sys... more information   send enquiry

Providing the skills for those who influence and advise others. Delegates who attend this highly interactive, three day workshop, can expect to come away having experienced the dynamics of leading an... more information   send enquiry

A practical one-day course in the assessment of your organisation's quality management systems. You will learn: 1) The objectives of an Internal Quality Audit programme 2) The auditing requirements of... more information   send enquiry

A practical one-day course in the assessment of your organisation's quality management systems. You will learn: 1) The objectives of an Internal Quality Audit programme 2) The auditing requirements of... more information   send enquiry

A 4-day course for managers on how to: 1) Apply basic management principles to H&S issues 2) Set achievable H&S objectives and develop a plan to achieve them 3) Recognise H&S hazards 4) Carry out ris... more information   send enquiry

A 1-day workshop providing an outline and introduction to safety management aimed exclusively at senior executives: 1) HSG65 a management model 2) Introduction to law 3) Civil law 4) Claims and de... more information   send enquiry

A one-day course providing a basic qualification in safety and health for all staff. The course covers: 1) Working safely 2) Hazard, risk and risk control 3) Commonly occurring hazards 4) Fire 5) Ele... more information   send enquiry

At the end of the course delegates will be able to: 1) Describe the responsibilities of internal auditors, and their role in maintaining and improving management systems 2) Explain the purpose and str... more information   send enquiry

At the end of the course delegates will be able to: 1) Describe the responsibilities of internal auditors, and their role in maintaining and improving management systems 2) Explain the purpose and str... more information   send enquiry

At the end of the course delegates will be able to: 1) Describe the responsibilities of internal auditors, and their role in maintaining and improving management systems 2) Explain the purpose and str... more information   send enquiry

At the end of the course delegates will be able to: 1) Describe the responsibilities of internal auditors, and their role in maintaining and improving management systems 2) Explain the purpose and str... more information   send enquiry

A two-day workshop for internal auditors in the automotive industry who are required to audit ISO/TS16949 and providing: 1) An overview of how ISO/TS16949 differs from ISO9001 and QS-9000. Throughout... more information   send enquiry

The course will prepare managers who need to understand the complex and interacting requirements and their implications to the business operation and will explain: 1) How to prepare and maintain the q... more information   send enquiry

A half-day course explaining the revised environmental standard ISO14001:2004. The course will provide: 1) A review of experiences with ISO14001:1996 2) A description of the revised standard ISO14001... more information   send enquiry

A one-day course providing delegates with awareness of the key requirements of ISO 22000:2005, together with implications on existing established systems. Based on other standards such as HACCP, IFS ... more information   send enquiry

A practical course for anyone who needs to know more about BS EN ISO 9001. The course will explain the: 1) Purpose and intent of the ISO9000 series of standards 2) ISO9001:2000 requirements 3) Relati... more information   send enquiry

An examination of the pros and cons on the JIT concept and the methods of introducing it to your company. Delegates will discover how to make major cost, time and space savings through: 1) reduced le... more information   send enquiry

A two-hour programme of instruction in safe lifting techniques. The course includes: (1) Human kinetics - techniques of safe lifting. (2) Environmental conditions. (3) Action by management and staf... more information   send enquiry

A one-day course where you will learn whether a traditional or a more progressive approach to leadership will inspire your people to even greater heights of achievement. The course covers: 1) The dif... more information   send enquiry

Covers the highly important responsibilities of all company directors: 1) Joining and leaving the board 2) Key factors bearing on directors 3) The company 4) The duty to protect the company and its ... more information   send enquiry

You will discover where your potential power lies and how best to use it to achieve your goals by developing your ability to deal with all types of people using various tools and techniques. more information   send enquiry

A one-day course covering: (1) Preparation and planning. (2) Utilising resources. (3) Performance measurement. (4) Case study. (5) Organisational changes. (6) Coping with personal change. (7) Change m... more information   send enquiry

A one-day course in tackling climate change from a business perspective using case studies & relevant legislation more information   send enquiry

A one-day course for anyone who will be involved in the removal of risk from manual handling operations. The course will enable participants to: 1) Outline the main requirements of the Manual Handlin... more information   send enquiry

A one-day review of the principles of MRP, an outline of where it should be applied and how to make it work. The course includes: (1) Inventory Control. (2) A-B-C Analysis. (3) Functions of MRP. more information   send enquiry

A one-day workshop introducing MSA with a special emphasis on operator and equipment variation. The course includes: 1) Sources of measurement variation 2) Product and process measurables 3) Types of... more information   send enquiry

The NEBOSH National General Certificate in Occupational Safety and Health is an examined basic qualification for people who are involved in health and safety at work. Such people include newly appoin... more information   send enquiry

This 2-day course will help you become a win-win negotiator: 1) WIN-WIN negotiating 2) Qualities of a good negotiator 3) Aspiration levels and the balance of power in negotiations 4) Planning and pre... more information   send enquiry

A two-day workshop providing the tools for the new safety advisor or manager. Course Content 1) The role of the health & safety advisor in relation to the workplace managers and supervisors 2) An over... more information   send enquiry

This one-day course includes: 1) Introduction to the regulations 2) What is sound? 3) The measurement of sound pressure level 4) Noise mapping 5) Sound sources 6) Noise control methods 7) Selection a... more information   send enquiry

The course is run by JPD in association with SEQM Ltd. The course is highly practical in nature and includes role-play, seminars, exercises, presentations and a half-day site audit. 1) OH&S Awareness... more information   send enquiry

A 3-day course run by JPD in association with SEQM Ltd: 1) OH&S awareness 2) Legislation 3) OH&SMS concepts & definitions, OHSAS 18001 terms, definitions & elements, safety policy, risk assessment,... more information   send enquiry

A half-day course based on The Producer Responsibility Obligations (Packaging Waste) Regs 1997 (as amended 1999): 1) An appreciation of the environmental impact of packaging waste disposal 2) An overv... more information   send enquiry

A powerful presentation of the very best techniques for handling people. At the end of this course delegates will: Understand the significance of and difference between attitudes, beliefs and behavio... more information   send enquiry

A 1-day course where you will learn how to eliminate those time wasting activities, start taking control and reduce the pressure you are under: 1) The three variables of time management 2) If you can'... more information   send enquiry

A half-day course run in association with the Institute of Quality Assurance and PMI. What you will learn: - A quick and easy way to learn about Six Sigma and relate to your existing activities - Acce... more information   send enquiry

A one-day course showing how to design, improve and implement HACCP systems and audit in a practical way. The course explains how to: 1) Review the HACCP system. 2) Ensure that HACCP systems are work... more information   send enquiry

Learn the art and technique of becoming a successful presenter. Benefits will include: (1) Presentations will be clearly structured, delivered with confidence and more easily understood. (2) Indivi... more information   send enquiry

A 1-day course on common human factor causes of workplace safety and quality accidents: 1) The human and financial costs of workplace safety and quality 2) Why most accidents have human factor causes... more information   send enquiry

A half-day workshop on procedures adopting the ISO9001:2000 Process Model concept: 1) Re-assessment of the role of procedures in a quality management system. 2) Background to the process model. 3) Alt... more information   send enquiry

A 1-day course on current and pending obligations for packaging waste and WEEE: 1) The producer responsibility concept in environmental legislation and the requirements of the Producer Responsibility ... more information   send enquiry

A programme of modules taking up to 3 days in total covering the needs of project managers and the tools and techniques at their disposal. The course includes: (1) The Project Manager. (2) The Projec... more information   send enquiry

A practical course in introducing ISO9000 to service-oriented organisations. The course includes: (1) Why do we need Quality Management? (2) Quality Systems to ISO9000. (3) Case Study on ISO9000. ... more information   send enquiry

An intensive 5-day course meeting the training requirements of the International Register of Certificated Auditors (IRCA). The course is run in asssociation with NQA Training. The course is practica... more information   send enquiry

A one-day workshop to help in the updating of systems to comply with ISO9001:2000. The workshop will give delegates: 1) An understanding of the standard and the process model 2) Guidance on possible ... more information   send enquiry

A highly practical one-day seminar that will give delegates the skills and knowledge to create or refine their own questionnaires. Course includes: 1) Sampling 2) Questionnaire design 3) Response rat... more information   send enquiry

A one-day course in which delegates will learn: (1) How negotiation works. (2) How to use four phase model for negotiation process. (3) How to identify key negotiation skills. (4) How to prepare for n... more information   send enquiry

A three-day course covering the requirements of the Health and Safety (Consultation with Employees) Regulations 1996. The course includes: (1) Health and safety law. (2) Legislation. (3) Role of the ... more information   send enquiry

This one-day course provides an overview of the principles and use of statistical techniques used to establish the relationships between variables before moving on to a discussion of the state of the ... more information   send enquiry

A one-day workshop giving the confidence to conduct your own risk assessments. The course includes: 1) Theory: definition, hierarchy of control measures, risk rating 2) Practice: requirements for the... more information   send enquiry