PAs, secretaries and receptionists so often need to be assertive to deal with tricky situations in the work place and also to ensure good working relationships with colleagues and clients. It's no... more information   send enquiry

Impressions of your company are given by the letters, e-mails and reports that are sent out. It is vital that written communication in business is of a high standard, not only to create a good impre... more information   send enquiry

This session is for secretarial and administrative staff whose companies are in the throes of, or anticipating, change such as mergers, redundancies, expansion, etc. This need not be a negative expe... more information   send enquiry

The ideal PA will be proactive, professional and aware of the mission, strategy and objectives of her manager and the company. They are decision-makers and action-takers and they know how to work suc... more information   send enquiry

The Manager and the Assistant do the same job and have the same objectives – they just deal with different aspects of achieving those objectives. It is therefore important that they work together ef... more information   send enquiry

Would you rather throw yourself downstairs than take minutes at a meeting? Baker Thompson Associates can enable you to understand the skills that are required to be an effective minute taker and wil... more information   send enquiry

Bespoke one to one PA coaching based on both employer's and employee's needs can be arranged. This could cover areas of managing your manager, dealing with difficult bosses, assertiveness, confidence... more information   send enquiry

Aoccdrnig to a rscheearch at an Elingsh uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht frist and lsat ltteer is at the rghit pclae. The rset c... more information   send enquiry

A welcoming, helpful and knowledgeable receptionist enhances a company's reputation. Baker Thompson Associates can ensure receptionists are aware of their importance to the company and help them to ... more information   send enquiry

Starting work for the first time in a secretarial role can be overwhelming. There seem to be so many issues to be aware of, so many tasks to carry out - and all while maintaining a happy face! Ba... more information   send enquiry

If there isn't enough time to learn a shorthand system, how about spending just one day learning BakerWrite, an easy to learn, adaptable and invaluable skill based on the principles above (but with lo... more information   send enquiry

The telephone is an important source of communication for a company and its clients and can be the first contact in so many cases. It is therefore vital that employees answer the 'phone, deal with q... more information   send enquiry

Q : How do you eat an elephant? A : One piece at a time! Baker Thompson Associates will help administrative staff take control of their workload, cope with big tasks and take some of the str... more information   send enquiry