ADVANCED SELLING SKILLS Course Aim To enable delegates to build upon their existing skills by making them more aware of customer buying preferences and understanding what is happening in the ... more information   send enquiry

DELIVERING WORLD CLASS SERVICE (CUSTOMER CARE) Course Aim To enable customer facing staff to implement the principles behind world class service and thus exceed customer expectations. The pr... more information   send enquiry

FACILITATION SKILLS Course Aim To provide participants with the key skills to facilitate sales meetings and training events. Course Objectives By the end of this course delegates will be ... more information   send enquiry

INFLUENCING AND NEGOTIATION SKILLS Course Aim The purpose of the programme is to give delegates a clear understanding of the negotiating process and how to negotiate more profitable sales. T... more information   send enquiry

NLP IN SELLING Course Aim To offer experienced sales people the opportunity to take their selling and customer service skills to the next level, to help improve the client relationship and sa... more information   send enquiry

PERFORMANCE COACHING Course Aim To enable individuals to achieve the full potential from their staff and deliver effective sales coaching sessions. To show how to identify and deal with gaps ... more information   send enquiry

PRESENTATION SKILLS Course Aim To enable delegates to prepare and deliver an internal or external presentation that satisfies the audience's aims and needs. The programme is suitable for sal... more information   send enquiry

SALES TEAM LEADERSHIP Course Aim To develop the skills, knowledge and associated behaviours related to being a Sales Team Leader. Course Objectives By the end of this course delegates will... more information   send enquiry

SELLING SKILLS Course Aim To enable the delegates to have a clear understanding of the basics of face-to-face selling and customer relationship skills. This will assist them in becoming succe... more information   send enquiry

TELEPHONE SALES SKILLS (INBOUND/CALL CENTRE) Course Aim To enable delegates who receive incoming telephone calls from customers to deliver the highest standards of World Class service, whilst... more information   send enquiry

TELEPHONE SALES SKILLS (OUTBOUND) Course Aim To help delegates understand the importance of effective communication on the telephone. Using this knowledge, they will be able to construct a fr... more information   send enquiry

TIME & SELF MANAGEMENT Course Aim To enable delegates to manage themselves more effectively within their own time constraints, and how to organise and prioritise their tasks in a professional... more information   send enquiry