Develop skills required to manage the appraisal process through to the actual appraisal interview.Applying the appraisal process and setting goals and targets.Giving constructive feedback and dealing ... more information   send enquiry

This 1/2 day course does not lecture at candidate as to what good customer service is. Instead it uses the delegates own experiences as customers to identify the levels of services received and what i... more information   send enquiry

It is the responsibility of all staff not to harass sexually,racially or on the grounds of their disability any collegue in the workplace. This half day programme show Managers and Supervisors the leg... more information   send enquiry

The course although covering a serious topic will consist of many exercises, case studies and discussions to enable delegates try to appreciate how disabled people feel and to provide more information... more information   send enquiry

This course examines what is currently "best practice" in Disciplinary and Greviance procedures within the work place. With the constant threat of Employment Tribunals, and Line Managers having the re... more information   send enquiry

The course covers the basic elements of current Employment Legislation and how this impacts on Employers and People Managers. The following topics are covered: Employment Legislation and Recruitment. ... more information   send enquiry

For those Managers who already have a foundation in Emloyment Law legislation. The 1/2 day course updates managers on the recent changes .Including: Discipline and Greviance Discrimination Maternity ,... more information   send enquiry

The course discusses how managing absence can have a dramatic impact on the reduction of absence in the work place. The course evaluates why people are absent and discuss strategies which can be put i... more information   send enquiry

Why is it important to Manage our employee's performance. This course focuses on what the busines is aiming to achieve and linking this with the Company's Mission and Business Objectives, Job Roles a... more information   send enquiry

The course looks at how effective Recruitment and Selection procedures will improve retention within the work force. The courses examines the various forms of legislation which impacts on recruitment ... more information   send enquiry

Managers are introduced as to the Company's and their legal responsibility for Managing Stress in the Work Place. What all managers need to know about how to identify stress in the workforce and what... more information   send enquiry

A supervisor has many roles to play. This two day course can be run together or separately. The course identifies with the delegates the roles of the Supervisor and then introduces the following skil... more information   send enquiry