An in-house practical course that introduces the benefits of ABC and provides participants with the knowledge to build and/or use an ABC Model. Includes the theory of ABC but the main focus of the cou... more information   send enquiry

A three day course developed for Local Authorities that wish to implement a Call or Contact Centre or "One Stop Shop" approach to improve their internal office efficiencies in the light of increasing ... more information   send enquiry

An in-depth examination of Benchmarking techniques. This course is intended to inform organisations of the different types of Benchmarking that can be carried out. Half of the time is devoted to pract... more information   send enquiry

A practical and intensive course for managers and key employees in the steps required to achieve successful changes to internal business processes. We use a "Hot Housing" style to deliver messages in ... more information   send enquiry

Designed to illustrate the common problems that Continuous Improvement initiatives meet and how to overcome them. Course includes practical examples and case studies. Participants are introduced to th... more information   send enquiry

A one day course aimed at managers and staff in Local Authorities who have the responsibility for improving service delivery. Process Improvement and Redesign is explained and examples are given of ho... more information   send enquiry

An introduction to Activity Based Costing techniques and their use in understanding how and where cashable savings can be made as per the requirements of the Gershon report more information   send enquiry

For all Public Sector organisations the need to demonstrate that cashable and non-cashable (efficiency) savings have been made is vital. This seminar illustrates how process costs can be allocated to ... more information   send enquiry

Exploring and developing strategies for successful Change Management within organisations. Explaining and demonstrating why Change Management programmes have to be considered ahead of any specific cha... more information   send enquiry

A half day introductory seminar to this important topic, illustrating the techniques of rough cut Activity Based Costing and its application to measuring efficiency and non-cashable savings more information   send enquiry

As a public sector manager, you need to demonstrate the impact of your Value-for-Money (& Gershon efficiency) initiatives on operational savings. This seminar will show you the best way to quantify V... more information   send enquiry

Draws on our experience in both the Private and Public Sectors. A review of the techniques of BPR for senior managers. It includes a thorough discussion of the implications of process redesign, rangi... more information   send enquiry

A one day review of the techniques used in BPR within Local Authorities. Ideal as an overview for Senior Managers or a departmental team. Up to 12 people can be accommodated for a fixed price of £1,20... more information   send enquiry

An in-house practical course that introduces the benefits of rough cut ABC and provides participants with the knowledge to build and/or use an ABC Model. Includes the theory of ABC but the main focus ... more information   send enquiry

Practical guidance on implementing skills frameworks and, in particular, The NHS Knowledge and Skills Framework - KSF. Our instructors will present you with some guidelines and tips based on their ex... more information   send enquiry