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Courses from West End Training

Assertiveness Training West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch and course material). Techniques to ensure that you are noticed and not overlooked. Learn how to be more confident, to be positive and to communicate effectively. The course includes the following: Identifying types of be... more information send enquiry
Empowerment West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch & course notes) The importance of empowerment in allowing staff flexibility of decision making, which adds to a quality service. Topics covered include: Positive and Negative communication Priorities Goals The need f... more information send enquiry
Exceptional Customer Service West End Training - All difficulty levels - Public - £95 +VAT (includes course material) Effective Customer Service training for all staff in direct customer contact. Topics include: Why do we lose customers? Exceed customer expectations The cost of losing customers Prevention is better t... more information send enquiry
Exceptional Customer Service West End Training - 1 day - All difficulty levels - In-House - £995+VAT Highly effective Customer Service training for all staff in direct customer contact. Topics include: Why do we lose customers? Survey results Exceed customer expectations Quality v. total quality issu... more information send enquiry
Managing Meetings West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch & course notes) Tips on how to use meeting time wisely and plan productive goals. Topics covered include: The 3 simultaneous actions in meetings -task activity, -maintenance, -team building 5 barriers to the above Th... more information send enquiry
Managing Meetings West End Training - 1 day - All difficulty levels - In-House - £995+VAT Tips on how to use meeting time wisely and plan productive goals. Topics covered include: The 3 simultaneous actions in meetings -task activity, -maintenance, -team building 5 barriers to the above Th... more information send enquiry
Negotiating Skills West End Training - 1 day - All difficulty levels - In-House - £995+VAT Improve your negotiation techniques to achieve a high standard of professionalism. The course includes the following topics: The Negotiation Process Preparation checklists Pitching the first bid Win-w... more information send enquiry
Negotiation skills West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch & course notes) Improve your negotiation techniques to achieve a high standard of professionalism. The course includes the following topics: The Negotiation Process Preparation checklists Pitching the first bid Win-w... more information send enquiry
Presentation skills West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch and course notes) Learn and practice the principles of presentation to provide a polished presentation both one to one and to a group. Video equipment is used for constructive feedback. The course will include the foll... more information send enquiry
Presentation Skills West End Training - 1 day - All difficulty levels - In-House - £995+VAT Learn and practice the principles of presentation to provide a polished presentation both one to one and to a group. Video equipment is used for constructive feedback. The course will include the foll... more information send enquiry
Selling Skills West End Training - 1 day - All difficulty levels - In-House - £995+VAT Whether delegates are new to sales or experienced, our approach defines tried and tested marketing approaches, through to closing that sale. The course will include the following: Product knowledge Th... more information send enquiry
Stress Management West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch & course notes) How to cope with the pressures of stress. This course examines the symptons and causes of stress. Topics covered include: Stress avoidance Mind over matter Indigestion and eating Statistics Problems w... more information send enquiry
Stress Management West End Training - 1 day - All difficulty levels - In-House - £995+VAT How to cope with the pressures of stress. Topics covered include: Stress avoidance Mind over matter Indigestion and eating Statistics Problems with stress People under pressure What circumstances caus... more information send enquiry
Supervisory Skills West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch & course notes) Who should attend? This course is for supervisors, team leaders and junior or assistant managers who are new in their role, or those with no previous training in the basics of people management and ef... more information send enquiry
Supervisory skills West End Training - 1 day - All difficulty levels - In-House - £995+VAT This course will enable supervisors to equip themselves with the skills required to develop ability, skill and confidence in managing people. The course will include the following: Planning & organisa... more information send enquiry
Teamwork West End Training - 1 day - All difficulty levels - In-House - £995+VAT Teamwork and tips for team builders. The course includes the following topics: Understanding the team Team roles Effective leadership Communication within teams Setting team goals Teams v. working gro... more information send enquiry
Teamwork Teambuilding West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch & course notes) Teamwork and tips for team builders. The course includes the following topics: Understanding the team Team roles Effective leadership Communication within teams Setting team goals Teams v. working gro... more information send enquiry
Telephone skills West End Training - All difficulty levels - Public - £95+VAT This course is designed for employees who use the telephone to communicate with customers.Delegates will learn how to handle calls professionally and how to project a professional company image. This ... more information send enquiry
Telephone skills West End Training - All difficulty levels - In-House - £495+VAT This course is designed for employees who use the telephone to communicate with customers.Delegates will learn how to handle calls professionally and how to project a professional company image. This ... more information send enquiry
The basics of Selling and Negotiation West End Training - 1 day - Introductory - Public - £195 +VAT (includes lunch & course notes) Whether delegates are new to sales or have some experience but have had no formal training, our approach defines tried and tested marketing approaches, through to closing that sale. We also outline ne... more information send enquiry
Time Management West End Training - 1 day - All difficulty levels - Public - £195+VAT (includes lunch & course notes) Organise time for effective ways to work smarter. Topics covered include: Time-thieves Reactive and proactive work Priorities Organisation Delegation Targets Dealing with paper Managing meetings Time-... more information send enquiry
Time Management West End Training - 1 day - All difficulty levels - In-House - £995+VAT Organise time for effective ways to work smarter. Topics covered include: Time-thieves Reactive and proactive work Priorities Organisation Delegation Targets Dealing with paper Managing meetings Time-... more information send enquiry