This high-involvement workshop will help delegates to recognise the beliefs and other underlying factors associated with Assertive, Submissive and Aggressive behaviours. It will isolate the words and... more information   send enquiry

Teams are often assembled without much thought being given to the characteristics of the individual team members; yet it has been shown that the mix of the team can have dramatic effects on its chance... more information   send enquiry

Negotiation skill and style can have a significant impact on most areas of business, both externally - with suppliers and customers - and internally with colleagues. This highly participative course m... more information   send enquiry

This workshop will give participants a basic platform of skills and confidence from which to develop their training delivery skills. Day 2 features short ‘live’ training sessions delivered by each par... more information   send enquiry

This workshop equips managers with tools and techniques to help them with the challenges of integrating cross-functional or international teams. Well used to the challenges of reconciling differing a... more information   send enquiry

This workshop equips managers with practical tools for the challenges of managing people who work at different locations. We normally suggest that the day is focussed on the specific needs of the clie... more information   send enquiry

A highly interactive workshop for those recently moved into their first B2B sales position. Also suitably challenging for more experienced sales staff wishing to move their performance to a higher lev... more information   send enquiry

This course focuses on the importance of first impressions; service standards and expectations; handling complaints; and rapport with the customer. It emphasises the importance of teamwork and looking... more information   send enquiry