A half day workshop describing techniques associated with assertiveness training and offering useful tips on communicaiton skills resulting in balanced transactions more information   send enquiry

A half day seminar to offer tips on how to deal with complaints. The subjects covered witll be why people complain, different kinds of complainers, how to deal with tricky situations and service reco... more information   send enquiry

A one day seminar looking at the Disability Discrimination Act, how to comply with the regulations as a service provider, tips on effective communication with your customers with disabilities and wel... more information   send enquiry

A course designed to assist front line staff with customer feedback - both positive and negative. more information   send enquiry

A half day workshop focusing on your role in the meeting, agenda setting and minute taking more information   send enquiry

This hihgly interactive and fun course aims to provide candidates with basic French phrases and expression, together with cultural differences and tips on how to make French speaking visitors welcome. more information   send enquiry

A Half day seminar aimed at absolute beginners in German who would like to extend a warm welcome to German speaking visitors. The course is hihgly interactive and fun with plenty of opportunity to us... more information   send enquiry

A one day Presentation Skills course offering tips on how to design a presentation, communication skills, how to deal with nerves and answering questions from the audience effectively more information   send enquiry

A one day advanced customer care course aimed at anyone who provides a service. The course looks at excellent service, the importance of attitude, selling skills and service recovery. more information   send enquiry

A half day seminar offering techniques to develop telephone skills, build confidence, extract information from the caller and deal with difficult calls more information   send enquiry

A half day seminar offering techniques to develop telephone skills, build confidence, extract information from the caller and deal with difficult calls more information   send enquiry

This half day seminar explores different time management techniques and how to combat time 'stealers' and work smarter more information   send enquiry

A one day visitor awareness course aimed at front line service providers who deal with visitors. The course explores meeting and greeting visitors, the importance of tourism, making a good first impr... more information   send enquiry