Meetings and continuous improvement activity workshops often start late, over run, wander off the point, don’t achieve the required results and ultimately consume valuable resources such as time and e... more information   send enquiry

This is a course designed for anybody who has to take meetings in meetings or workshops. It is ideal for learning the different ways to organise and output from meetings. To enable you to write and ... more information   send enquiry

To use examples and real data to show the advanced skills of Microsoft Excel. To enable the what if functions to be used easily. To enable pivot tables and other manipulations to take place. To show ... more information   send enquiry

A comprehensive awareness of marketing principles is useful for anyone keen to create and maintain customer relationships. This course covers the principle theory and practice of marketing, and includ... more information   send enquiry

This introductory course to Minitab is meant to assist people who are training as Six Sigma Green, Black or Master Black Belts. The course explains how to use this simple statistical software package... more information   send enquiry

Today’s public relations person not only requires a diversity of skills and experience, is responsible for a whole range of activities from media launches and corporate events to newsletter productio... more information   send enquiry

Working with difficult people or in confrontational situations can cause misery, affect performance, and in the worst cases, result in people leaving a company. Therefore it is imperative that awkward... more information   send enquiry

This course is designed to equip managers and supervisors with foundation counselling skills and to raise their awareness of the organisational benefits of helping staff to resolve their problems. De... more information   send enquiry

This course will enable the manager to review and understand financial figures. To use ratios to work out performance levels and to make the individual feel more comfortable with finance as a subject... more information   send enquiry

Handling customer complaints can be difficult, but successful companies rely on satisfied customers. If a customer feels their complaints and objections aren’t being heard and dealt with effectively... more information   send enquiry

This qualification has been designed to provide essential knowledge and understanding of health and safety for Directors and Senior Managers so that they can ensure they comply with Health and Safety ... more information   send enquiry

Assessment, improvement and motivation of staff are all an essential part of today’s modern society. This course will give people involved in the process of appraisals and staff management the techn... more information   send enquiry

Lean (Manufacturing/Enterprise) provides massive opportunities for companies to reduce waste and hence save money. The tools and techniques have been used by all companies in the world to provide mas... more information   send enquiry

To provide the attendee with a certificate in Lean Thinking which will demonstrate that they are both technically and practically competent in Lean Thinking tools and techniques To explain the theory... more information   send enquiry

To explain the concepts associated with Six Sigma and Lean Sigma To understand how you can solve problems more effectively To demonstrate and practise using the tools in the methodology To enable t... more information   send enquiry

Yellow Belt certification course aims to explain what the terms mean, the basic principles of Six Sigma and Lean and how to use Lean Six Sigma on your own projects. The course will also give you a ba... more information   send enquiry

This course gives an overview in the skills required to motivate staff to deliver high quality responses in a call centre environment. It provides you with an understanding of systems to measure and a... more information   send enquiry

Budgeting is an essential part of managing a business and this course explains why. Targeted at both managers and staff who wish to learn more about budgeting, to get the most out of their budgets,... more information   send enquiry

An introductory course dealing with the legal requirements relating to noise at work. Designed for those identified as having a responsibility for workplace risk assessment, this course will provide a... more information   send enquiry

Performance management skills are used by HR Professionals or Managers to ensure their staff perform effectively. HR Professionals and Managers who wish to develop their teams’ full potential, enabl... more information   send enquiry

To help you be aware of who controls your use of your time To help you be aware of how you currently use your time To help you make better use of your time - Day after day, for the rest of your life... more information   send enquiry

Thid course will focus upon clearly defining the problem to be solved and structuring an approach to ensure that success is possible. Set up a framework for discussion about individuals preferred tea... more information   send enquiry

Many people become trainers because of their knowledge of a certain topic. However, the best trainers are those who realise the ability to train is not something that is gained from subject knowledge ... more information   send enquiry

Value Stream Mapping is one of the most valuable tools any person can have for understanding and improving a business. Used as a key tool in Lean, Value Stream Mapping is an essential tool for anybod... more information   send enquiry

An in-depth look at MS Word’s advanced features that will save you significant amounts of time and help you produce high quality documents. After participating in this programme, you will be able to:... more information   send enquiry