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By the end of the course delegates will: • understand their role in their organisation’s appraisal/performance management process • know how to write effective standards and objectives • be able to me... more information   send enquiry

By the end of the course delegates will be able to: Demonstrate assertiveness techniques when expressing ideas and opinions to others Recognise the importance of body language to assertiveness Develo... more information   send enquiry

By the end of this course delegates will: Understand the role of the Chair at meetings Know how to plan and prepare for a meeting Be able to structure meetings to make most efficient use of time and ... more information   send enquiry

By the end of the course delegates will be able to: Understand the coaching process Identify coaching needs in a variety of different working situations Plan and prepare a coaching session Adapt thei... more information   send enquiry

By the end of this course delegates will: • understand the principles of effective communication • recognise barriers to communication • be able to write clear and concise letters, memos and e-mails •... more information   send enquiry

Objectives This course will help delegates complete an effective competency based interview by giving them an understanding of the purpose, structure and content required. It is highly participative ... more information   send enquiry

By the end of the course delegates will be able to: Create and maintain a professional customer service Communicate effectively with all customers Develop positive customer relationships Deal with cu... more information   send enquiry

By the end of the course participants will: Understand the stages of team development Be aware of the various roles people play within a team Have identified their own management style and preferred ... more information   send enquiry

By the end of the course delegates will be able to: Explain the main elements of the Disability Discrimination Act 1995/99 Describe some of the ways in which discrimination against people with disabi... more information   send enquiry

Overview Assistive technology products are essential for disabled staff to do their everyday jobs. This course has been designed to educate personnel who support disabled staff working with assistive ... more information   send enquiry

By the end of the course delegates will be able to: Demonstrate a greater understanding of the meaning of diversity Explore how they feel about differences between themselves and others Understand th... more information   send enquiry

By the end of this course delegates will: understand the principles of effective communication recognise barriers to communication and how to overcome these understand the difference between assertive... more information   send enquiry

At the end of the course participants will have the ability to: •Specify the purpose of their reports •Use and modify a widely recognised report structure •Adopt the appropriate tone and style for th... more information   send enquiry

Effective facilitation helps a team become effective and enables team members to play to their strengths. The role of a facilitator is to provide a framework and environment in which the team can ado... more information   send enquiry

Objectives This programme is designed to advance the manager’s skill in inspiring and earning the respect of the team through an open, honest and encouraging approach. By allowing them to work closel... more information   send enquiry

Overview ColdFusion Advanced provides experienced ColdFusion application developers with the knowledge and hands-on practice that they need to build, maintain, and scale effective web applications. ... more information   send enquiry

Overview This course is designed to teach experienced web developers how to create dynamic, database-driven web applications using ColdFusion with Dreamweaver. The course is a task-based, with student... more information   send enquiry

Objectives This course will show you how to maintain web pages which already exist, and create new pages from pre-existing templates. Your role is to keep the content of your website up to date, so th... more information   send enquiry

Objectives This course is aimed at website developers who need to let others update web page content with Macromedia Contribute. It covers the techniques required to grant or withhold editing permissi... more information   send enquiry

Objectives The course introduces the basic concepts of multimedia authoring using Macromedia Director, and is aimed at anyone wanting to create self-running or interactive productions for CD-ROM, the ... more information   send enquiry

Objectives This course aims to build on Dreamweaver fundamentals by looking at design issues such as the effect of different design strategies on the maintenance and expansion of your site. If you hav... more information   send enquiry

Objectives This course is aimed at newcomers to web authoring, and also for those with some prior experience of HTML. The course introduces the concepts of creating web pages and sites in Dreamweaver... more information   send enquiry

File Preparation Creating a new Freehand file. Opening and editing existing documents. Managing your files. Views and Precision Using zoom and pan. Selecting the best view for the type of work in han... more information   send enquiry

By the end of this course participants will: Understand their role as a manager Have identified their management style and how to use this to best effect Have been introduced to a range of time manag... more information   send enquiry

Overview This course is an introduction to the relational database, Microsoft Access. The course comprises a mixture of demonstrations, tutor-led examples and student exercises. Requirements Delegate... more information   send enquiry

Objectives This course is for those wishing to develop advanced desktop applications in Microsoft Access. The course comprises a mixture of demonstrations, tutor-led examples and exercises. Requirem... more information   send enquiry

Overview This course is for users of databases created in Microsoft Access who need to manage the data. The course comprises a mixture of demonstrations, tutor-led examples and student exercises. Req... more information   send enquiry

Objectives Delegates will be equipped to use Microsoft Excel for numerical analysis of management information and to develop applications and automate frequently used tasks. Requirements Delegates s... more information   send enquiry

Objectives Delegates will be equipped to use Microsoft Excel for database analysis and graphical presentation of data. Requirements Delegates should first attend the Microsoft Excel Introduction or ... more information   send enquiry

Objectives Delegates will gain the confidence, knowledge and practical experience to use Microsoft Excel to create worksheets and produce printed reports. Requirements This course has been designed f... more information   send enquiry

Objectives Building on fundamental website knowledge, this course concentrates on design, interactivity and database integration. You will learn how to create re-useable templates, structure the look ... more information   send enquiry

Objectives This course introduces the tools and techniques for building and maintaining websites with FrontPage. You will learn what a website is and how FrontPage lets you build a collection of relat... more information   send enquiry

Overview This course is designed for new users of Outlook. It will give delegates the confidence, knowledge and practical experience to use Outlook to organise and share information on the desktop an... more information   send enquiry

Objectives At the end of this course you will be able to: • Add animated graphics, movies and sounds to your presentation • Share presentations with others • Incorporate and link data from other appli... more information   send enquiry

Objectives On completion of the course delegates will be able to use PowerPoint to produce quality presentations quickly and efficiently. Requirements The course is designed primarily for those who a... more information   send enquiry

Objectives By the end of this course the delegates will be able to: Create a new project, entering task, resource and cost information; analyse and adjust schedules with various constraints; customis... more information   send enquiry

Objectives Delegates will learn how to fully utilise Visio’s drawing features to create professional looking drawings with increased efficiency. They will work with many advanced features of Visio in... more information   send enquiry

Overview Visio is a powerful tool for creating drawings, and is the industry standard for business diagramming. If you manage people, processes, or projects, Visio can help you communicate your ideas... more information   send enquiry

Objectives Delegates will be equipped to use the more sophisticated features of Microsoft Word to produce well-designed documents. Requirements Delegates should first attend the Microsoft Word Introd... more information   send enquiry

Objectives Delegates will be equipped to use Microsoft Word with greater efficiency for the production and presentation of documents and to customise Microsoft Word settings. Requirements Delegates s... more information   send enquiry

Objectives Delegates will gain the confidence, knowledge and practical experience to use Microsoft Word to create, edit, format and print documents. Requirements This course has been designed for new... more information   send enquiry

Objectives This course will equip delegates with the confidence and skills required to perform effective face to face and telephone negotiations. The course will be delivered in an informal style in o... more information   send enquiry

By the end of the course delegates will be able to: • prepare and plan a presentation • use a variety of visual aids • handle questions during a presentation • build rapport with their audience • deli... more information   send enquiry

By the end of the course delegates will be able to: • manage projects on time, budget and to specification • clearly define the desired outcome of a project • make best use of project resources • use ... more information   send enquiry

It covers the core disciplines of effective Project Management and is suitable for anyone wishing to exercise greater understanding and control of the projects they are managing. Contents Project Man... more information   send enquiry

By the end of the course delegates will be able to: Identify the barriers to reading rapidly and understand how to overcome these Use a variety of rapid reading techniques to improve their reading sp... more information   send enquiry

By the end of this course delegates will: • know what constitutes good practice in terms of recruitment and selection procedures • be able to write job descriptions and person specifications • know ho... more information   send enquiry

By the end of the course delegates will: • be aware of the wide range of responsibilities the secretarial role can cover and have identified ways in which their own job could be enhanced • have had an... more information   send enquiry

Objectives This course will enhance the individual’s selling skills to enable them to gain more business through an intelligent solution selling structure. Delegates will leave the course with confid... more information   send enquiry

By the end of the course delegates will be able to: Present a professional image of themselves and their company Communicate confidently and handle calls with courtesy, efficiency and enthusiasm Demo... more information   send enquiry

An introductory course for new managers, or those wanting to refresh their skills. This course aims to introduce participants to a range of skills and techniques they can use to develop their managem... more information   send enquiry

By the end of the course delegates will be able to: • set clear goals of what they want to achieve within a given time • recognise the importance of investing time in planning work • identify and mini... more information   send enquiry

By the end of the course delegates will be able to: • understand the ways in which adults learn • create learning events using the Systematic Approach to Training • identify and develop the skills use... more information   send enquiry