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We all need effective strategies to enable us to communicate with others in the fast paced society in which we live and work. Participants learn to use assertiveness and positive thinking to cope wi... more information   send enquiry

It’s the relationship that matters. We establish: . Who our customers are and what they really want? . The five key factors that count for customers. . Implicit versus explicit – why looking after the... more information   send enquiry

Why is it the small things that make the difference? And what is it that customers really want? We set out to answer these questions in this workshop, as well as to develop delegates’ key verbal and ... more information   send enquiry

Our programme can be run in many different learning options. The aim - to understand key management skills - motivating others; objective setting; performance management; and team communication. Our ... more information   send enquiry

How to improve writing structure, punctuation, grammar and style so that every letter enhances your business ethos. Delegates may be too busy to reflect on the effectiveness of their letters or emails... more information   send enquiry

Making the Minutes Meetings need minutes. This renowned course shows how easy it is to take effective, readable minutes. We also show how to set and use an agenda – including what ‘any other business... more information   send enquiry

Focusing on delegates’ real issues to suggest and develop different, powerful approaches. Delegates will learn many different and practical techniques and strategies for managing challenging people an... more information   send enquiry

The volume of e-mail is set to continue rising. There is no better time to take control of it and learn techniques and habits that will save you hours. Now is the time to get organised. Regain control... more information   send enquiry

Meetings are ineffective when participants under-prepare, over-talk and under-listen. But meetings are for their members – and this course shows them what they must do to make the meeting work for the... more information   send enquiry

A proofreader checks through written copy, from a report to a web page, to spot and correct the mistakes before it's distributed. It’s an important job on which the organisation's credibility can rest... more information   send enquiry

Surprisingly, often those who are best at selling an idea face to face do not cope well when it comes to putting it on paper – but that’s when the real decision is made. By the time they have complete... more information   send enquiry

Surprisingly, often those who are best at communicating an argument or an idea face to face do not cope well when it comes to putting it on paper. But, by the time they have completed this training, d... more information   send enquiry

A very practical and fun programme with many hints and tips to develop secretaries’ critical organising, technical and interpersonal roles Our quoted fee is a single payment for up to 12 delegates. A... more information   send enquiry

It won’t change your life, but it will help to ease it. Speed reading will help you to gallop through a journal and help you with its assimilation. It’s not difficult to learn, needs no special equipm... more information   send enquiry

We look at a range of stress proofing and stress management strategies. Whilst we cannot remove their stress, or that of their teams, delegates will leave with a clear understanding of how they can av... more information   send enquiry

Our programme can be run in many different learning options. The aim - to understand key management skills - motivating others; objective setting; performance management; and team communication. Our ... more information   send enquiry

A very practical and fun programme with many hints and tips to develop secretaries’ critical organising, technical and interpersonal roles Our quoted fee is a single payment for up to 12 delegates A... more information   send enquiry

The secretarial role is evolving. This course examines the changes to equip secretaries with an understanding of their changing role and the new needs and expectations of their ‘customers’ - their ma... more information   send enquiry

Our philosophy is: 1. There is no one 'right' answer - people have to find what works for them. 2. Everyone needs to start by analysing how they work before they can change. 3. Endless list making is ... more information   send enquiry