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Assertiveness is a behaviour we can use when communicating and interacting with others. It's a way of treating others as equals and standing up for your rights without violating the rights of others. ... more information   send enquiry

Define coaching and recognise the differences between coaching, mentoring and counselling Key principles of effective coaching Expectations and ways of effectively working as a Coach and Coachee Recog... more information   send enquiry

By the end of the course delegates will be able to: Have an awareness of Service Excellence Appreciate the impact of good and bad customer service Have explored behavioural indicators which lead to se... more information   send enquiry

By the end of the course, delegates will be able to: Describe the key elements of the communication process List the barriers and benefits of effective communication Demonstrate effective listening sk... more information   send enquiry

By the end of the course, delegates will be able to: Appreciate the relevance of written communications and select the most appropriate format for specific situations Produce effective written commu... more information   send enquiry

By the end of the course, delegates will be able to: Work with people to resolve disagreements and conflict State what is meant by facilitation and the role of the facilitator Use the stages of fa... more information   send enquiry

Week 1 Six Sigma overview Project definition & chartering Voice of the customer Process mapping Cause and Effect Measurement systems evaluation Introduction to graphical analysis Basic statisti... more information   send enquiry

By the end of the course, delegates will be able to: Explain the difference between a team and a group Create a shared team purpose Identify areas of improvement within their present team Create and ... more information   send enquiry

Topics Covered: Definition of influencing Influencing styles,questionnaire & analysis The Positive Influence model Definitions of negotiation Stages of negotiations Principles of negotiations Self ass... more information   send enquiry

By the end of the course, delegates will be able to: Define EI Recognise the benefits of EI Recognise your own feelings, their cause and how they affect your performance at work Consider areas to bu... more information   send enquiry

This course will give delegates a chance to reflect upon the challenges of their new role as a manager, explore relevant models and use a number of self-diagnostic questionnaires. There will be plent... more information   send enquiry

When it comes to human excellence, NLP sets the foundation for persuasion and influence, quality life skills and practical business applications. NLP taps into the language of the mind, enabling you t... more information   send enquiry

By the end of the course, delegates will be able to: Understand what organisations are looking for in modern leaders Explore key leadership issues with peers Develop your own leadership style to get... more information   send enquiry

Perhaps the one true constand in any organisation is change. To remain effective and competitive organisations must constantly reshape, shift and flex. The workshop aims to equip managers with the at... more information   send enquiry

Effective appraisals motivate,develop and focus staff and ensure all employees are working towards the same overall vision of an organisation. This course enables delegates to prepare and structure f... more information   send enquiry

Benefitting from time management principles and best practice tools and techniques, delegates will return to work ready to focus their energy, take control, work more effectively and improve productiv... more information   send enquiry

This course will enable participants to plan and structure presentations that will succeed. During the course individuals will be taught a range of tips on preparing and using visual aids as well as ... more information   send enquiry

This creative problem solving course looks at the various problems that we face in our working lives. By identifying and utilising a systematic approach, we are better able to breakdown the problem in... more information   send enquiry

There are any number of good project management processes out there but, as always, a process is only as good as the people running it. more information   send enquiry

This course will examine the process of and different methods of selection. Examining questioning and listening skills, it will help individuals how to structure and hold a professional interview. T... more information   send enquiry

This course will examine knowledge skills and attitudes of a great trainer and make individuals aware of the training cycle, setting objectives and assessing delegates. Also includes a practical exer... more information   send enquiry

By the end of the course delegates will understand: Current anti-discrimination legislation and how it impacts on the workplace The difference between equality, diversity and the appreciation of the... more information   send enquiry

Benefiting from time management principles and best practice tools and techniques, delegates will return to work ready to focus their energy, take control, work more effectively and improve productivi... more information   send enquiry