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The seminar will explain the key disciplines that make up ITIL, the benefits that can be achieved and the key points to consider when implementing ITIL. Who should attend? * Is our IT aligned with ... more information   send enquiry

Have you invested in PRINCE2? Have you invested in ITIL? Have you discovered a yawning gap between your Project and Service Management? If the answer to any of these questions is yes then this is the... more information   send enquiry

The ITIL full Service Management Passport provides a structured and cost effective approach to gaining the full IT service management Certificate for delegates who have already completed the foundatio... more information   send enquiry

This workshop, together with the ITIM Service Support Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the ISEB examination, le... more information   send enquiry

This workshop, together with the ITIM Service Delivery Workshop, is based on and supplements the IT Infrastructure Library and is suitable preparation for those wishing to take the examination leading... more information   send enquiry

This intensive two day Service Improvement Workshop will enable you to ‘kick start’ a Continuous Service Improvement Programme within your organisation. You will learn how to assess the capabilities ... more information   send enquiry

This course is for Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Se... more information   send enquiry

This course is for those already working in Configuration Management, who wish to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of compete... more information   send enquiry

This course is for IT staff who wish to improve, or need to formalise, their understanding of the principles of Problem Management 'Best Practice'. This is an intensive course that makes extensive us... more information   send enquiry

This course is for Service Management professionals who are working within a Release Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Ser... more information   send enquiry

The course is intended to promote ITIL ‘Best Practice’ in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, throug... more information   send enquiry

This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner, or those wishing to gain a qualification within this spe... more information   send enquiry

The ITIL full Service Management Passport provides a structured and cost effective approach to gaining the full IT service management Certificate. Our inclusive fee covers: - ITIL Foundation plus exa... more information   send enquiry

Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who ar... more information   send enquiry

If you already hold the ITIL® v2 Foundation Certificate in IT Service Management, you can become version 3 conversant and qualified simply by taking this one day v3 Foundation Bridging course that lea... more information   send enquiry

The fastest way to the new ITIL® v3 Diploma! If you already hold the ITIL® v2 Manager’s Certificate in IT Service Management, you can become v3 conversant and qualified simply by taking this 4 day v3... more information   send enquiry

Gives delegates an in depth knowledge of the use and techniques of the M_o_R risk management method, as laid out in OGC’s guide Management of Risk: Guidance For Practitioners. The following topics wi... more information   send enquiry

This course is designed to give delegates a brief insight into the use and techniques of the M_o_R risk management method, as laid out in OGC’s guide ‘Management of Risk’. The following topics will b... more information   send enquiry

Gives delegates a comprehensive knowledge of the use and techniques of the M_o_R risk management method, as laid out in OGC’s guide Management of Risk: Guidance For Practitioners and how it can be app... more information   send enquiry

This intensive workshop is intended for Service Management Consultants (internal or external), Programme Managers and Line Managers with responsibility for increasing the efficiency and effectiveness ... more information   send enquiry

Highly suitable for those staff requiring a general understanding of the PRINCE2 approach to project management. more information   send enquiry

Run as a workshop of duration as required, this course equips Project Board Members with the PRINCE2 terminology and concepts, in preparation for various project board situations. Course available ons... more information   send enquiry

aimed at project support staff who would benefit from an understanding of the methodology. It is not ideal for people that intend to go on and attend the Practitioner course or fulfil a Project Manage... more information   send enquiry

This course is designed to provide delegates with a thorough working understanding of the PRINCE2 structured project management method. It will enable them to use the method when managing a PRINCE2 pr... more information   send enquiry

This intensive course has been developed by FGI to take you from your standing as having passed your Foundation exam to the level of PRINCE2 Practitioner. The course has been designed to make use, in... more information   send enquiry

The objectives of the course are to give the delegates in depth knowledge of the ‘Managing Successful Programmes’ (MSP) philosophy. The course includes modules on: - Identifying and Defining a Progr... more information   send enquiry

The objectives of the course are to give the delegates a comprehensive understanding of the Managing Successful Programmes’ (MSP) philosophy, and how it can be applied to live programmes. Topics Incl... more information   send enquiry

The objectives of the course are to give the delegate an overview of the ‘Managing Successful Programmes’ (MSP) philosophy, and how it can be used to manage programmes effectively. The course include... more information   send enquiry

The objectives of the course are to give the delegates a comprehensive understanding of the ‘Managing Successful Programmes’ (MSP) philosophy, and how it can be applied to live programmes. Topics inc... more information   send enquiry