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The first step in understanding ATM issues and technology, designed to give a thorough understanding of the basics of ATM more information   send enquiry

This programme will analyse performance-based opportunities instead of just learning and training needs. Emphasis will be placed on transfer of learning to the job in order to improve performance. more information   send enquiry

Branding and brand management have long existed within the FMCG market, where they have contributed to market share growth and the ability of the business to gain premium prices. However, today, these... more information   send enquiry

This course will help your organisation develop a consistent standard of customer service excellence in addition to a proactive, motivated and empowered customer facing team. more information   send enquiry

Explores all the key issues underlying the implementation and management of a resilient and truly effective messaging network. more information   send enquiry

Improve the effectiveness of your team to overcome conflict, change and other such problems teams are faced with. The programme will encourage you to examine your management style and develop more fle... more information   send enquiry

The emerging markets in Central and Eastern Europe present a challenge for global leaders in all industries. With its highly educated labour force and the strong entrepreneurial drive in the region, C... more information   send enquiry

A highly interactive programme which concentrates on practical techniques to develop your influencing skills in all forms of modern business communication. more information   send enquiry

Addresses the key issues and provides the tools for planning and change implementation for companies who are involved in business process re-engineering. Examines the factors which lead companies to ... more information   send enquiry

This programme focuses on developing consumer value through managing the marketing, procurement and merchandising processes effectively. This programme combines concept development with practical appl... more information   send enquiry

Change affects every aspect of business - the people, the processes and the strategies. Change initiatives are ever more necessary as companies strive to become even more competitive, however it is vi... more information   send enquiry

This intensive course will help you better understand the dynamics of designing and managing an effective channel marketing programme. more information   send enquiry

This course will equip you with the skill sets you need to coach and manage effectively. You’ll gain hands-on experience of putting the one-to-one skills model into practice: rapport building, counsel... more information   send enquiry

Commercial Awareness covers a number of subject areas. Our approach therefore is to offer a menu of optional modules which can be combined to form a programme which best meets your needs. Whatever com... more information   send enquiry

Explore techniques to understand how your customers view you in relation to your competitors and learn how your customers make their purchase decisions so you can position your company to gain a large... more information   send enquiry

A vital step in today's competitive business environment. However, many organisations do not have the necessary skills to effectively utilise this technology. more information   send enquiry

Gives a structured approach and the tools you need to bring conflict to a constructive and forward-looking resolution. more information   send enquiry

This training is designed to provide consultants and project managers with a combination of professional consulting and project management skills to assist the development of a cohesive and consistent... more information   send enquiry

Takes you through the commercial, organisational and market-focused issues which feed into a business plan. more information   send enquiry

Before a problem can be solved, it needs to be clearly identified and then concisely and accurately stated. Identifying the real problem is important. Often, time is wasted trying to solve the wrong p... more information   send enquiry

This highly practical course will provide you with the essential grounding for any dealings with your international business partners and colleagues - whether you need it for your trip abroad or opera... more information   send enquiry

This course looks at how to identify and extract value from the customer information you hold, and how to use it to develop customer-led strategies which will deliver growth and profit. You will learn... more information   send enquiry

Leave this course with a set of practical, proven sales and marketing strategies to build a pro-active, customer-focused and profitable business. more information   send enquiry

This course focuses on the business, commercial, planning and customer relationship skills needed for effective customer project management. It emphasises both the opportunity and the delivery stage. ... more information   send enquiry

The essential threats arising from electronic commerce via the Internet, firewall products and policies, network firewall definitions and designs etc. more information   send enquiry

This programme's practical emphasis together with an analysis of case studies, means you will be able to start developing your own effective marketing plan as soon as you get back to the office. more information   send enquiry

For those doing business in South-East Asia a course covering the essential cultural differences is vital. This course will provide a foundation for working with South-East Asian partners or colleague... more information   send enquiry

This one day course will show you how to write high-impact letters, memos, e-mails, reports and proposals. You will gain the confidence to write crisp, lucid and persuasive documents within the framew... more information   send enquiry

A practical, intensive course which puts you in total control of your TCP/IP network. more information   send enquiry

An in-depth look at the social, economic and technological aspects of e-commerce from an industry-base perspective and the opportunity to hear from organisations who already have a strategy in place. more information   send enquiry

Through a range of practical exercises you'll learn to control nerves, structure a presentation logically and use visual aids effectively. You'll be amazed at your improvement after just two days and ... more information   send enquiry

Integrate all the key functions of business into your thinking and action and become a much more effective Manager. more information   send enquiry

Maximise the potential of your call centre by offering fundamental principles which are applicable regardless of the size of your operation. more information   send enquiry

To sell effectively there is a fundamental need to understand the psychology of the buying cycle and the critical behavioural actions (selling) that both initiate and sustain the process. The focus of... more information   send enquiry

Presents a comprehensive overview of what an SLA realistically can and cannot accomplish. Helps you to determine whether an SLA is the appropriate mechanism for your circumstances and gives you the o... more information   send enquiry

Designed to give all networking professionals a comprehensive understanding, or review, of the principles of this technology and how recent advancements have put it at the forefront of networking opti... more information   send enquiry

The aim of the programme is to develop the financial awareness of marketing people as it applies in business generally and specifically for their business. It will provide marketers with a solid found... more information   send enquiry

This course will have a solid practical emphasis that will provide an understanding of the key concepts and enable them to be applied in the real project world. more information   send enquiry

A critical and technical look at how fast packet switching works, and gives you the information you need to move forward easily and cost effectively with these technologies. more information   send enquiry

Management skills will get you only so far; to get top performance from your team, you also need inspiring, directional leadership. This practical training will help you make this transition, by addin... more information   send enquiry

If you need to understand the nature of cash flow, budgets, financial ratios, costing decisions and balance sheets then this course is right for you. more information   send enquiry

Provides a comprehensive grounding for professionals who need a thorough grasp of networking and datacoms basics, concepts, technology, practices and future developments. more information   send enquiry

This is the definitive layman's guide to the complicated world of telecoms. more information   send enquiry

This two day course teaches you communication and positive influencing skills which will increase your performance and impact when dealing with colleagues, bosses, customers, partners and suppliers. more information   send enquiry

A no-nonsense look at the benefits of a move towards gigabit networking and how all the technologies compare and contrast. more information   send enquiry

A unique course which will equip Managers with the essential skills to successfully compete in increasingly complex global markets. more information   send enquiry

GPRS has been hailed as a solution through which mobile operators will be able to offer a wide range of new applications at data rates up to 115kbps. Wireless operators need to understand the logistic... more information   send enquiry

What makes a leader great? This fast-moving, interactive two day course examines the practices and skills of exceptional leaders and gives you the powerful techniques to match their behaviour. more information   send enquiry

Marketing and sales executives must learn new tools and strategies to fight against discounting in the marketplace and help grow profits in today’s harsh economic climate. This one day event will help... more information   send enquiry

You will learn how to draw vital information from accounting measures and techniques and take away ideas to drive down the costs of your business and improve profitability. more information   send enquiry

Many companies are now aware of the benefits of having ISO 9000 status and this course offers a practical guide towards certification. more information   send enquiry

Whether you’re dealing with your manager, a colleague, or staff members, in this three day course designed for mid-level and developing managers, the focus is on knowing yourself and how your behaviou... more information   send enquiry

Addresses how to approach the task of negotiating across cultural frontiers. Developing an understanding of Arab attitudes, motivations and decision making styles is the key to success. more information   send enquiry

A fascinating programme which provides you with the techniques and skills necessary to facilitate successful business dealings with the Chinese. more information   send enquiry

Addresses how best to approach negotiations with Japanese business partners, with the emphasis on understanding cultural differences, etiquette and expectations. more information   send enquiry

Provides the background necessary for you to understand the Korean business mind and give you the tools required to succeed in your negotiations. more information   send enquiry

Are you working closely with Russia or working in Russia? Do you understand Russian values? Do you know what motivates the Russians and understand their approach to negotiating with other nationalitie... more information   send enquiry

A unique look at the fundamentals of industrial product management with a special focus on ensuring your contribution enhances the total marketing strategy. more information   send enquiry

The vital steps in developing and agreeing a corporate IT security policy. more information   send enquiry

Leave this course with a clearer understanding of the concepts, issues and practical alternatives for today as well as tomorrow. more information   send enquiry

This programme focuses on the modern selling skills required in business today. It will develop sales people's abilities to add value, work better in partnership with clients and work as part of the c... more information   send enquiry

Explore the true meaning of value to the customer and how a deep awareness of our value makes the sales process more fun and and much more effective. more information   send enquiry

Moving into the role of Consultant means the ability to understand and be understood becomes crucial to your effectiveness. more information   send enquiry

Examine how to set up an Intranet/Extranet, how the world wide web works, concepts of electronic commerce, security risks, how to configure Internet messaging domains etc. more information   send enquiry

This course provides a comprehensive overview of what you as a line manager need to know to surround yourself with the right people to help you meet your business objectives. more information   send enquiry

Offers expert advice to directory architecture and protocols and advice on how to strategically use directories to build a full service intranet. more information   send enquiry

Assess why the Internet has grown at such an explosive rate and how you can adopt the same technical principles to revolutionise the way your company manages its data and communication systems. more information   send enquiry

If you're left wondering what exactly is going on in the world of datacoms, then this course is designed for you. more information   send enquiry

Examines all aspects of mobile comms including the technical options and the commercial benefits. more information   send enquiry

The perfect primer for all technical staff new to the world of telecoms in addition to those with a datacoms or software background who need to get up to speed quickly with this rapidly evolving envir... more information   send enquiry

This course will look at the media of voice, text, image, graphics and video. It will examine all means of contact with the business, the ways in which contacts can be handled, and look at personalise... more information   send enquiry

If you are responsible for designing, building or maintaining networks capable of transmitting and receiving resilient video communications services, you will require a solid understanding of the prin... more information   send enquiry

Incumbent telcos will not survive much longer unless they wake up to the new communications economy being fostered by the internet. Any start-up hoping to compete in this brave new world has only one ... more information   send enquiry

The objective of this course is to provide you with an understanding of the principles and practice of IP over Asynchronous Transfer Mode. In addition MPLS will be discussed in the context of both lay... more information   send enquiry

The risks of network security continues to linger in a rapidly expanding age of electronic commerce were huge volumes of sensitive corporate and personal data is constantly being transmitted over fixe... more information   send enquiry

The transition to IPv6 is now a certainty and the first phase of the next generation Internet will make far more applications possible than the mere provision of more addresses. IPv6 is needed to cate... more information   send enquiry

The techniques to positively motivate your team by keying into their emotions and aspirations so they deliver consistent peak performance. more information   send enquiry

This course takes design theory and converts it into practical and usable information which can be immediately applied to real design situations. more information   send enquiry

Examines the forces which influence leaders and their teams, and provides participants with the opportunity to identify the ways in which they can build a motivated and productive customer service tea... more information   send enquiry

Focuses on practical managerial techniques to create a supportive and creative remote team. Remote teams across different countries/continents have become the standard structure in international orga... more information   send enquiry

An excellent course if your previous education and experience have not included the tasks of a management role and the primary focus has now changed from doing things yourself to getting things done t... more information   send enquiry

A shift in focus from tracking and responding to enquiries, to assuming a more proactive role in the management and prevention of problems. more information   send enquiry

Major accounts contribute to a vast percentage of business. Therefore, these accounts need specific sales, marketing and customer service strategies to meet their needs. more information   send enquiry

Professional project management technques more information   send enquiry

With the increased pace of change driven by new technologies and new market opportunities, chances are you find you’re left with ever shortening lead-times to implement your projects. To balance resou... more information   send enquiry

Many projects rely on products or services provided by external suppliers. Particularly where external organisations play a major role in the projects, the overall project success depends crucially on... more information   send enquiry

This practical training course will help engineers make the smooth transition from a technical position to a successful managerial role. more information   send enquiry

Services and ‘service products’ and their businesses are fundamentally different from those of ‘tangible goods’ and this has a critical impact on the way they need to be marketed. This course will pro... more information   send enquiry

If you want to develop the ability to consistently balance your workload between productively busy and becoming overworked, this course is designed for you. more information   send enquiry

The course examines the role of measurement in marketing management and decision making. It provides delegates with an understanding of how to evaluate and manage marketing performance through a measu... more information   send enquiry

Microsoft Project version 2000-2003 is now widely used by project managers, however without the right instruction it can be frustrating and time consuming. Training in the use of this software is esse... more information   send enquiry

Mobile phones offer a unique opportunity for businesses to market their products on a one-to-one basis. Mobile marketing literally gets them into the customer’s pocket - it enables personalisation and... more information   send enquiry

Multi-Protocol Label Switching (MPLS) is a technique which may very well decide which technology will win the battle. Some see it as a means of implementing IP without ATM while others see it as a way... more information   send enquiry

In selling, you don’t necessarily get what you deserve, you get what you are capable of negotiating. To achieve truly profitable results, every salesperson must master the demanding skill of negotiati... more information   send enquiry

How new developments in network management techniques are applied to the security of networks. more information   send enquiry

New product introductions, especially the "launch" phase, is a period of corporate hyper-activity. Everything has to come together at one time to ensure launch success. However, the truth is that many... more information   send enquiry

A comprehensive overview of the world of Information Technology for those responsible for IT investment decisions, but not their operational implementation. more information   send enquiry

This course covers the architecture of the transport and control mechanisms that will be used in the mult-service packet switched networks of the future more information   send enquiry

This course covers the architecture of the transport and control mechanisms that will be used in the multi service packet switched networks of the future. It describes the transport mechanisms that su... more information   send enquiry

Despite our increasing use of technology, the performance of people lies at the heart of organisational performance. At the heart of people’s performance is the relationship with their manager. Yet fe... more information   send enquiry

In this 2-day course our e-Marketing expert will teach you how to develop marketing campaigns your customers actually want and how to win and increawse customer permission to talk to them. more information   send enquiry

This course is designed for those with some experience in project management, who understand the fundamentals, but require a more in-depth understanding of planning, estimation and project control tec... more information   send enquiry

Networking is the world’s oldest and most effective way to develop new business. There is nothing more effective than a personal introduction to a potential client to provide speedy access and a fair ... more information   send enquiry

The basic principles of cryptography, network security, OSI security, entity authentication systems etc. more information   send enquiry

Many organisations have not yet seen the expected returns from customer relationship management. This two day course provides a practical and challenging approach to developing and implementing custom... more information   send enquiry

In today’s project environments, there’s huge pressure on project managers to deliver to tight deadlines with limited people and financial resources. This course, designed specifically for project man... more information   send enquiry

This two-day practical workshop will allow telephone salespeople to assess their current performance against best practice. It will provide them with the skills required to develop relationships with ... more information   send enquiry

This new comprehensive two day course has been developed to help improve the effectiveness and integration of your online marketing activity and to ensure you maximise the return on your marketing inv... more information   send enquiry

This 3-day programme will teach you the skills needed to ensure the success of your projects by exploring the interpersonal side of project management. more information   send enquiry

The management of any project or programme is a difficult task. Even when good plans and sound control methods are employed, some projects run into trouble. This one day course explores the threats to... more information   send enquiry

This challenging training will focus on the constraints faced in most projects and help you develop effective measures for managing project resources. We explore various practical tools and techniques... more information   send enquiry

Addresses the most frequently asked questions on how to meet the above criteria. more information   send enquiry

Many engineers who are expected to sell as a part of their role, start off on the wrong foot by convincing themselves they are not real 'salespeople'. This course aims to give you the skills and confi... more information   send enquiry

Sales forecasting is a core component in developing a successful and profitable business and is used to support many decisions covering production, the supply chain and the allocation of financial res... more information   send enquiry

The world around us is in a constant state of change and it’s getting harder and harder to predict how this changing world will impact us and the organisations we work for. Yet some companies always s... more information   send enquiry

Discover the latest ways to apply professional selling techniques to the complex proposition of selling to customers who make high involvement buying decisions. more information   send enquiry

Understand the dynamics of designing and managing an effective channel marketing programme. Develop a step-by-step process for selecting the right distributor for a given market. more information   send enquiry

This course covers a range of tactical and strategic sales issues critical to your effectiveness when selling to a purchasing department. You will learn the skills to effectively adapt your approach f... more information   send enquiry

A practical and comprehensive programme which deals with the unique requirements of developing and managing service products. more information   send enquiry

Creating and generating new business over the telephone is increasingly becoming an important area of focus for many organisations in a variety of fields and markets. Selling over the telephone takes ... more information   send enquiry

Ideal for Executives who need to boost productivity in analysis, planning and measurement by getting to grips with the range of functions on Microsoft Excel v.5. more information   send enquiry

Effective strategic account management is fundamental to developing and maintaining international client relationships. This course will give you the skills to effectively manage and deliver senior-l... more information   send enquiry

Leave this course with a full understanding of what makes an alliance successful and the practical techniques to create and manage long lasting, profitable alliances. more information   send enquiry

Do you have a role where you need to influence at a strategic level – and wish to develop your skills? As a senior manager you need to learn the analytical, creative, behavioural and political techniq... more information   send enquiry