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This 3 day course is aimed at IT Account Managers, Service Directors, Client Service Managers responsible for managing, developing, building and maintaining the IT and business relationship. more information   send enquiry

This one day overview is designed for IT professionals who have responsibility for the delivery of IT services. On completion of this event attendees will have a thorough understanding of ITIL Servic... more information   send enquiry

This 3 day course is aimed at staff involved in the day to day working in the Change Management environment, particularly those staff with specific responsibility for the creation and improvement of t... more information   send enquiry

This three-day course explores the guidance in ITIL Configuration Management to understand the processes involved in Configuration Management and the opportunities and challenges faced when implementi... more information   send enquiry

This 3-day course explores the guideance in ITIL Financial Management to understand the processes involved, opportunities and challenges faced when implementing the discipline. This course is used in... more information   send enquiry

This three-day course explores the guidance in ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and worki... more information   send enquiry

The course endorses the view of the examination institutes that the ITIL Practitioner certificates must not only reflect a certain level of knowledge but also need to give evidence of practical skills... more information   send enquiry

This three-day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working ... more information   send enquiry

This three-day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the disc... more information   send enquiry

A one day course for IT professional embarking on the Service Support and Service Delivery ITIL Service Management qualification. The purpose of the day is to prepare delegates for the Manager's exam... more information   send enquiry

This 3 day course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. The course includes multiple choice EXIN/ISEB accredited examinatio... more information   send enquiry

3 hour EXIN examination starting 1000 am until 1300 more information   send enquiry

In preparation for the EXIN/ISEB accredited IT Service Manager's Certificate. Week 2 Service Delivery the strategic and tactical processes of ITIL. You will relate ITIL knowledge to the organisation ... more information   send enquiry

In preparation for the EXIN/ISEB accredited IT Service Manager's Certificate. Week 1 Service Support the operational and tactical processes of ITIL. You will relate ITIL knowledge to the organisation... more information   send enquiry

3 hour EXIN examination starting 1000 am until 1300 more information   send enquiry

This 3 day course is aimed at IT professionals responsible for all levels of Supplier management. Topics covered include: Defining requirements, Invitations to Tender and the bid process, choice an... more information   send enquiry