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Employee absence currently costs UK business £17 billion annually & accounts for on average 8 working days per staff member each year. Managing this process requires understanding of the key reasons f... more information   send enquiry

Designed to give a detailed overview of UK statute, common law and up to date case law affecting the world of work, this course is designed to provide step by step guide through the legal minefields. ... more information   send enquiry

Access databases can be challenging even to experienced users - this course delivers expert advice to help you get the most out of your database, as well as integrating it with other office applicatio... more information   send enquiry

Microsoft Excel offers a vast array of functionality to assist in manipulating and analysing data. This course looks at: Count Functions Advanced ‘If’ statements Auditing Worksheets Trace Cell Precede... more information   send enquiry

A detailed look at the advanced features of MS PowerPoint that will enable you to create high impact presentations, including: • Principles of good slide design: high impact slides, communicating the ... more information   send enquiry

A comprehensive guide to MS Project’s more complex and powerful features, with plenty of hands on practice to enable you to make the program work harder for you, including: -Review: project scheduling... more information   send enquiry

This course will enable you to use style sheets to apply formatting to longer documents, learn how to apply different page layouts or headers & footers in the same document. How to get Word to automat... more information   send enquiry

The course is designed to help those delegates who have some experience of presentations to strengthen their existing skills to create a more professional impact. It is suggested, therefore, that for... more information   send enquiry

This clearly structured course provides an insight into the tools and methodologies essential for analysing projects of all types, in order to plan and manage them to a high degree of accuracy. This c... more information   send enquiry

Detailed reports are a key output of management activity, critical to influencing and achieving goals. This course will ensure the reports you write actually get read and the contents are then acted u... more information   send enquiry

Sometimes there’s no getting away from the people, situations or things that drive you mad. The only thing you can do is learn to manage your response to stay in control at times of stress. This cours... more information   send enquiry

Too often appraisals become an adversarial meeting where the manager has difficulty getting their point across successfully and the appraisee becomes defensive and closed to change. As a result manag... more information   send enquiry

Effective planning, objective setting and communication skills can transform the way your meetings run, increase productivity and enhance morale. This course gives a full understanding of the meeting ... more information   send enquiry

This course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will help you make a plan for realistic change and e... more information   send enquiry

This course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues. It will help you make a plan for realistic change and e... more information   send enquiry

This course examines the whole bid cycle and provides tools and structures to enable you to analyse requirements, pull together resources and information and develop a compelling proposal, whilst stic... more information   send enquiry

Whether accounting systems are manual or computerised, many organisations invest significant sums in the provision of accounting information. Often the full benefit of this investment is not realised ... more information   send enquiry

Conflict can have a devastating effect - on productivity, morale, teamwork and ultimately your organisation. Conflict itself though does not have to be a bad thing. However, the way that individuals ... more information   send enquiry

From grand openings to informal social events, your events need a plan for success. This course will teach you where to start, what to take into account, what could go wrong and what to do if it does.... more information   send enquiry

Creative thinking makes problem solving fun. This workshop provides delegates with the tools and techniques to substantially enhance their performance and results. The course will illustrate how to s... more information   send enquiry

Customer Relationship Management (CRM) is a business philosophy, not just a technology. Practising CRM helps you stay close to existing customers and win new ones. Get an overview of this philosophy a... more information   send enquiry

Positive and assertive interaction with customers by credit control is essential to making sure you get paid whilst still maintaining good relations and customer loyalty. The course will assess how as... more information   send enquiry

A course for those experienced in the sales process, providing an opportunity for professional development to maximise sales performance. Delegates gain from a fresh perspective on the sales functio... more information   send enquiry

This course is designed for people of all levels who wish to build and develop strong working relationships with others. It examines ways to build rapport and respect with others by enhancing communi... more information   send enquiry

This course is designed for people of all levels who wish to build and develop strong working relationships with others. It examines ways to build rapport and respect with others by enhancing communi... more information   send enquiry

Sometimes team leadership can feel like herding cats. This course is designed to give team leaders and managers a combination of practical management techniques and approaches to lead, encourage, cajo... more information   send enquiry

Communication is the art of being understood and of understanding others. This course looks at all elements of communication from planning and styles to presenting a positive image. You'll get: - Ass... more information   send enquiry

A DTI survery indicated that the three greatest weaknesses of managers are poor communication, lack of delegation and ineffective training of their teams. This practical course provides an insight int... more information   send enquiry

The development and massive growth of electronic methods of communication have transformed many organisations approach to their marketing activity. This course is designed to give delegates an opport... more information   send enquiry

This course helps take the gamble out of the selection process, showing you how to select a candidate who is suitable for the job while avoiding two major errors: choosing the wrong person and failing... more information   send enquiry

The changing role of PAs, secretaries and administrator has led to an increasing number of staff taking on managerial responsibility. This course provides an awareness of the key management skills nee... more information   send enquiry

The modern manager must fulfill a multitude of roles. As well as having expertise in their field, the manager must have personal qualities such as initiative, empathy, adaptability, persuasiveness and... more information   send enquiry

With reducing levels of support staff, we are increasingly expected to produce our own written letters, memos and reports. Poorly written communication can have disastrous results for your organisatio... more information   send enquiry

The grammar aspects of written English can sometimes give cause for concern. This one-day workshop has been designed to clarify some of the basics. If you are not sure how to use punctuation, or wher... more information   send enquiry

This course combines two of our most popular customer service courses ‘handling customers professionally’ and ‘professional telephone techniques’ into a focussed, intensive course designed to provide ... more information   send enquiry

Designed to update and increase knowledge of employment legislation and case law, this course is ideal for those who need to understand the practical effects of the current legal framework. Delegates... more information   send enquiry

Making the transition, for the first time, from one of the "managed" to the position of "manager" is an exciting step in anyone's career development. However, this transition is often far from smooth ... more information   send enquiry

Against a background where the evaluation of the individual has expanded from qualifications and experience to include attitude, values and relationship skills, this foundation programme focuses on th... more information   send enquiry

Our training consultants have moulded two of our top courses - Introductory to Successful Selling and Successful Negotiation Skills - to provide an intensive residential programme which examines the ... more information   send enquiry

Great copy can turn an everyday business into a dynamic piece of communications. Attend this highly enjoyable two day course and you'll come away with the essentials of copywriting. Led by one of the ... more information   send enquiry

An extremely powerful way of problem solving is through a workshop-style meeting. Its success lies in the facilitator's ability to control and guide the meeting towards its objectives. This course he... more information   send enquiry

It has become increasingly apparent that the financial responsibility of the board no longer rests only with the Finance Director. Increasingly all board members need to have an understanding, and th... more information   send enquiry

Do you want to fear taken out of Finance? Do you want to feel confident in your understanding of financial matters as they relate to your business? Do you want to improve the profitability of your bus... more information   send enquiry

This one-day course has been designed to provide project managers with an understanding of the financial implications of their decisions and so enable them to improve the financial control and outturn... more information   send enquiry

The roles of the Personal Assistant and Administration personnel are increasingly more onerous, with greater accent now being placed on the ability to work alongside senior management rather than in ... more information   send enquiry

In order for excellent sales people to have maximum impact on the performance of their business it is important that they have the right skills and knowledge of finance and figures. This highly pract... more information   send enquiry

Business demands place an ever increasing burden on a diminishing work force. Computers enable us to do things faster but we still need efficient procedures to ensure that the right messages are rec... more information   send enquiry

This course is ideal for people looking to expand their knowledge of Windows, gain an understanding of MS Office and using Email. In addition to a review of the basic features you will learn how to s... more information   send enquiry

The success and reputation of an organisation can be strongly influenced by the way it treats its customers at every point of contact. Building customers' trust and goodwill through the way you treat ... more information   send enquiry

This course provides an outline of current legal requirements, together with principles of accident prevention. The course design caters for every learning style, balancing theory, practical sessions... more information   send enquiry

As more day-to-day Human Resources administration is delegated to Personal Assistants, secretaries and administration personnel, especially in small and medium sized organisations, these roles are evo... more information   send enquiry

This one-day course will provide you with the understanding and 'hands-on' ability to create advanced queries, forms and reports using Access 2000. more information   send enquiry

Building on your existing knowledge of Excel this course includes formulas that link worksheets together and linking workbooks. It will also teach you how to get Excel to make decisions using the 'If... more information   send enquiry

On this course you will learn how to teach Word your repetitive typing so that you never have to type it again. You will gain an understanding of the methods available to manage and administer your Wo... more information   send enquiry

This workshop is designed for delegates who have had some experience of using Microsoft PowerPoint to create or edit presentations, and who now wish to consolidate and build on their existing knowledg... more information   send enquiry

This course is about acquiring the tools you need to develop individual performance within your organisation. It will provide you with some introductory coaching techniques to enable you to inspire, m... more information   send enquiry

Businesses enter into contracts all the time, sometimes without fully realising their rights, obligations and liabilities. This practical course demystifies legal concepts, explaining contract law th... more information   send enquiry

As more day-to-day HR decisions are delegated to line management, the role of personnel and training specialists is changing. Aimed at those embarking on a career in HR or taking on new HR responsibil... more information   send enquiry

This course has been designed for people recently - or about to be - appointed to a management position, or those deemed to have management potential which can be developed. They will be introduced ... more information   send enquiry

This course is for those new to marketing. Delegates will be introduced to the importance of identifying customer needs; learn how to target customers; learn how to match their services to customer re... more information   send enquiry

This course if for beginners who want to gain a basic understanding of Microsoft Access. It will help you become well-equipped with the necessary understanding and 'hands-on' skills to build a relatio... more information   send enquiry

This course is suitabel to complete beginners to Excel and also, because of the 'quick tips', for anyone who is self-taught. This course focuses on quick ways to get started with Microsoft Excel. Pac... more information   send enquiry

This course is for all individuals who prepare or oversee the preparation of presentations using Microsoft PowerPoint. A working knowledge of the Windows environment is essential. Effective presentat... more information   send enquiry

This course is suitable for people who need to use Word to produce professional documents. No previous word processing experience is necessary. This course will provide you with the necessary skills ... more information   send enquiry

This course introduces the scope of Microsoft Project to users involved in project management, to give them practical experience in using the product as a tool to help break projects into manageable p... more information   send enquiry

This two-day course has been designed to provide an overview of the basics of payroll and equip those attending with relevant, useful knowledge of operating payroll on a day to day basis. General pay... more information   send enquiry

Responsible for everything from media launches and coroprate events to newsletter production and crisis management, today's public relations practitioner requires a diversity of skills and experience.... more information   send enquiry

Small traders have known for years the 'the profit is in the purchasing' but it is only relatively recently that this has been realised by commercial organisations in general, and yet it appears that ... more information   send enquiry

Thanks to modern technology more and more companies are closing offices, necessitating staff working from home and being managed remotely. This often results in a drop in performance from the team, a... more information   send enquiry

This is the ideal course for those who want a flying start to their sales career. Based upon competent and professional sales skills, delegates are taught how to sell without resorting to high pressu... more information   send enquiry

This course is designed to assist newly promoted or soon to be promoted supervisors/team leaders make the transition from being one of the team to taking on supervisory responsibilities. Key elements ... more information   send enquiry

This highly practical course is designed to train you in basic programming skills using Visual Basic. If you use Excel, you will be familiar with the time saving properties of Macros - this course wi... more information   send enquiry

he Account Mananger not only has to manage the sale, but the strategy to optimise client spend and loyalty. as the relationship between provider and client evolves, the expectations of service and pr... more information   send enquiry

This workshop concentrates on enhancing the success of your sales team through the application of sound managerial practice. It has been devised for sales managers who currently have or expect to have... more information   send enquiry

As technology continues to shrink the world, unite cultures and globalise economic systems, the relentless transformation of the way we organise work is calling for a new kind of leadership. Leaders ... more information   send enquiry

The modern workplace is a myriad of meetings. Whether it is to decide team strategy, agree objectives or impress key clients, the meeting is central to communicating your ideas and getting heard. This... more information   send enquiry

This course provides techniques to help you move beyond management of your team to become a leader who can inspire, motivate and instil confidence. The course helps you to understand what leadership ... more information   send enquiry

This course provides techniques to help you move beyond management of your team to become a leader who can inspire, motivate and instil confidence. The course helps you to understand what leadership ... more information   send enquiry

As organisation structures become flatter there are increasing opportunities for the Personal Assistant to contribute to the success of their organisation at a management level. For example, more sec... more information   send enquiry

Dealing with difficult customers is not always easy - it can certainly be challenging! Individuals often have heightened and (seemingly) unreasonable expectations of service levels. Given that both cu... more information   send enquiry

The people within a company can be what distinguishes a great company from a poor one. For organisations to remain competitive their greatest asset - the employees - need to be retained and remain mot... more information   send enquiry

Modern business increasingly relies on the individual's ability to manage different projects, often simultaneously. This form of management is replacing the more traditional structured company style i... more information   send enquiry

In today's competitive world an understanding of marketing and how it works is an increasingly important skill for all employees who have customer or marketing contact. This course provides a practica... more information   send enquiry

This course is suitable for people who need to use Excel in decision making. An understanding of Excel formulas and functions is required. You will gain a complete understanding of what Excel is able... more information   send enquiry

The success of a meeting rests not just with the discussion and decisions taken, but also with accurate recording of what has taken place and what action is required. This course will enable delegates... more information   send enquiry

Every one you manage or supervise is different in their personalities. One of the great challenges in managing people is to understand what makes people tick and how to maximise their potential and pe... more information   send enquiry

Sales people are taught how to negotiate a win-win solution, but purchasing staff appear rarely interested in this type of outcome, although they would benefit even more than the seller. This workshop... more information   send enquiry

Networking is only for people in sales, " I don't have the time to waste just chatting to people" - Common enough sentiments in today's busy corporate world but somewhat misguided. No manager or consu... more information   send enquiry

Developing teamwork is critical for the success of all managers who have people reporting to them. This workshop has been designed for managers, team leaders and supervisors with between three months... more information   send enquiry

This two-day course is very practical and gives many opportunities for delegates to focus on their own "people" issues and gain guidance on how to deal with them. The course uses a framework of activ... more information   send enquiry

Learning is a lifelong process; to continue to contribute to the success of your organisation, you must continually develop your skills and knowledge. This course aims to help you manage your learnin... more information   send enquiry

Whether we are speaking one-to-one, to groups of people or are putting forward our views in a meeting, our ideas are only as valuable as our ability to persuade and influence others to take action. Th... more information   send enquiry

This course is for anyone who needs to address meetings or make presentations. You will be given a systematic methodology for ensuring that their presentations are effective and achieve the necessary ... more information   send enquiry

The telephone is perhaps the most essential of business tools. Every member of your organisation will use a telephone. Whether it is the accounts department, sales office or secretarial staff, everyo... more information   send enquiry

This workshop is primarily designed for people taking up Project Management or project leadership responsibilities who need to be Project Management software literate. It analyses the commercial const... more information   send enquiry

Projects frequently result in changes within organisations, so it is not surprising that there is a dramatic growth in the need for project management skills. This one-day course recognises that secr... more information   send enquiry

Report writing is an essential management skill. Good reports can be persuasive, draw conclusions and make recommendations in a clear and concise way. This makes it easy for others to make decisions -... more information   send enquiry

A risk assessment is an important step in protecting your workers and your business, as well as complying with the law. By focusing on the risks that really matter in the workplace, this course demons... more information   send enquiry

A comprehensive two day accounts training course in the essential functions of this financial management tool. This is hands-on accounts training, based in one of our IT suites, allowing you to practi... more information   send enquiry

Self-esteem is the foundation of self motivation, assertive communication and personal empowerment. It is the pivotal ingredient in achieving success at any level. For most people self-esteem has bee... more information   send enquiry

Most people are vocally better equipped than they know. Usually some unconscious habit gets in the way. Whilst the voice is one of our most effective means of communicating with others, many people ... more information   send enquiry

People are key to the achievement of organisational goals - perhaps even the most important competitive edge. Integrating strategies for people with overall organisational strat