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Aim - To understand how the brain can learn anything five times faster, easier and better. At the end of the course delegates will be able to: Re-assess the delegate’s objectives. Understand the time ... more information   send enquiry

Aims This course is designed for all managers and senior sales representatives who call on large multi-faceted businesses and who wish to gain increased sales from these businesses. Objectives By ... more information   send enquiry

This course covers current business theories and methodology taught on UK accredited MBA courses at the top 100 business schools. The course is extremely facilitative and allows the delegates to exam... more information   send enquiry

Aims: To practise and develop selling skills needed to win business. By the end of the course the delegates will be able to: State effective reasons for telephoning clients. Structure calls in a... more information   send enquiry

Aims: To provide participants with the required knowledge and skills to competently prepare, conduct and manage an appraisal scheme. Objectives: To understand why the company has introduced an appr... more information   send enquiry

Aims: To practice and develop selling skills needed in all parts of the business pipeline. This course brings together the learning from Effective Selling and Sales Planning and Organisation in a rea... more information   send enquiry

Aim: A programme which equips individuals with the techniques of assertive behaviour which conveys what you want whilst recognising and respecting the rights of others. It also shows delegates how to... more information   send enquiry

Aim: A programme which equips individuals with the techniques of assertive behaviour which conveys what you want whilst recognising and respecting the rights of others. It also shows delegates how to... more information   send enquiry

Aim: To equip consultants with the knowledge, skills and ability to conduct an effective structured interview with an applicant. The workshop also covers the theory required for the Accredited Traini... more information   send enquiry

Aims: Managers are becoming more pressured to prepare accurate budgets and keep costs under control. This programme will identify key elements and areas in the process. By the end of the course dele... more information   send enquiry

The modules is intended to provide managers with knowledge of motivation theories and ideas as to how to use them in practice. It will also enable managers to consider how they deal with people in aw... more information   send enquiry

Aims: To give managers a broad appreciation of business finance, budgeting and cost control. Objectives: By the end of the course delegates will be able to:- Understand the balance sheet of the compa... more information   send enquiry

Designed for: Staff at all levels who need to become more confident in their business writing. Aims: This course aims to give staff the ability to write good English for a number of different media. ... more information   send enquiry

Aims: The module aims to give team leaders an overview of their leadership role. It will enable them to compare and contrast approaches to leadership and team building. They will also identify diffe... more information   send enquiry

Aims The module aims to give staff the skills to deal with clients and their representatives on the telephone, particularly when the client has a complaint to make, and give them a set of guidelines t... more information   send enquiry

Aims: The module aims to equip managers with the necessary skills to become an effective coach and mentor in the workplace. Objectives: By the end of the course delegates will be able to: Identify th... more information   send enquiry

Aims: The module aims to equip delegates with the necessary skills to become an effective coach in the work place. Objectives: By the end of the course delegates will be able to: Appreciate the value... more information   send enquiry

Aims: To enable sales and technical staff to maximise their contributions to the organisation’s profitability. Objectives: By the end of the course delegates will be able to: Understand the need an... more information   send enquiry

Aims: This module aims to provide managers with an understanding of communicating from an organisational and individual skills basis and give them a chance to practise influencing and assertive behavi... more information   send enquiry

Aims: This module aims to provide sales managers and sales representatives with an understanding of communicating from an organisational and individual skills basis and give them a chance to practise ... more information   send enquiry

Aims: This module aims to provide Supervisors with an understanding of communicating from an organisational and individual skills basis and give them a chance to practice influencing and assertive beh... more information   send enquiry

Aims: This module aims to provide working team leaders with an understanding of communicating from an organisational and individual skills basis. Objectives: At the end of the course delegates will b... more information   send enquiry

Aims: This course is designed for delegates who are new to interviewing applicants. The training enables delegates to understand the purpose of competencies and enables the delegates to conduct struc... more information   send enquiry

Aims: This 5 day workshop provides the foundation for both understanding and writing a robust market strategy and its tactical implementation. Objectives: At the end of the course delegates will be a... more information   send enquiry

Aims: Most managers have to, on a weekly basis, deal with people problems which manifest themselves in many different ways. These skills concentrate on why these problems occur in the first place an... more information   send enquiry

Aims: To inspire and motivate experienced sales people to achieve their full potential, use problem solving techniques and increase their personal effectiveness. Objectives: By the end of the course ... more information   send enquiry

A five day programme which explores the concepts of creativity; the advantages of developing it as an individual and as an organisation to maintain sustainable competitive advantage. Aims: The course... more information   send enquiry

Aims: This programme shows you how to build lasting relationships with customers so they will not only return to do business with you again and again, but recommend you to others. Objectives: By the ... more information   send enquiry

Aims: The module aims to give staff the skills to deal with clients and their representatives via the telephone, particularly when the client has a complaint to make and give them a set of guidelines ... more information   send enquiry

Difficult people can be a serious problem to both individuals and organisations alike. They can undermine our best intentions and cause us a great deal of stress at home and at work. While this work... more information   send enquiry

Aims: This module is intended to provide managers with knowledge of motivation theories and ideas as to how to use them in practice. It will also enable managers to consider how they deal with people... more information   send enquiry

Aims: This module aims to provide delegates with an understanding of communicating from an organisational and individual skills basis and give them a chance to practice influencing and assertive behav... more information   send enquiry

Aims: This course is designed for managers and potential managers who wish to gain an appreciation of the problems of developing successful teams. Objectives: By the end of the course delegates will ... more information   send enquiry

Aims: The module gives delegates an opportunity to receive formal input regarding the best way to conduct the various types of interviews. It gives ample practice in planning and conducting various i... more information   send enquiry

Aims: This 5 day module provides an introduction to the principles and practices of marketing for those serving both external and internal markets. Objectives: By the end of the course delegates will... more information   send enquiry

Aims: This module aims to give delegates the opportunity to develop their skills in chairing or participating in meetings to ensure effective problem solving and decision making. Objectives: By the e... more information   send enquiry

Aims The module aims to give managers an opportunity to practice negotiating in a range of situations. It will enable them to recognise the opportunity to negotiate and give them a set of guidelines.... more information   send enquiry

Aims: The module aims to equip delegates with the necessary knowledge and skills to make effective presentations. It will help them to realise the importance of good presentation and allow time to pu... more information   send enquiry

Aims: To develop the three success factors that sales people influence: 1. Quantity of work 2. Professional selling skills 3. Direction of work Objectives: To build a ten part structure for an eff... more information   send enquiry

Aims: This course is designed for managers and potential managers who wish to gain an appreciation of the problems of developing successful teams. Objectives: By the end of the course delegates will ... more information   send enquiry

Aims: An effective sales person can, on the telephone, achieve far higher results than some sales representatives and at a fraction of the cost. Selling on the telephone requires much more than produ... more information   send enquiry

Workshop Contents: Employment Legislation, Background, EPC, Sex Discrimination, Race Discrimination, Equal Opportunities Policy New European Legislation and the knock-on effects Harassment, Handlin... more information   send enquiry

Aims: To give managers and directors an insight into current employment legislation and how it affects their operations. Objectives: By the end of the workshop delegates will be able to: Describe the... more information   send enquiry

Aims: Most executives have to, on a weekly basis, deal with people problems which may include legal implications. This workshop concentrates on why these problems occur in the first place and how to... more information   send enquiry

Aims To give retail staff the basic skills to sell to the public on a face-to-face basis. Objectives By the end of this course participants will be able to: Understand the role of the retail sales... more information   send enquiry

Designed For: Administration, Personnel Officers, PAs/Conference Organisers and anyone who facilitates training events, meetings, conferences Aims: The module aims to give the participants a knowledg... more information   send enquiry

Designed for: All current and future team leaders and others taking on a facilitation role Aims: To give facilitators the necessary knowledge and skills to facilitate discussions. Objectives: By th... more information   send enquiry

Aims: To enable sales managers to run their sales force more effectively. Objectives: By the end of the course delegates will be able to: Identify the rôle and function of a Sales Manager. Recruit ... more information   send enquiry

Aims: This module is designed for Supervisors who need to understand the language of finance and the techniques of accounting in order to improve their effectiveness. Its aim is to provide non-accoun... more information   send enquiry

Aims: The module is designed for non-accountants who need to understand the language of finance and the techniques of accounting in order to improve their effectiveness as managers. Its aim is to pro... more information   send enquiry

Designed for: All managers with a strategic responsibility Aims: Careful financial analysis can help you benchmark your own performance and discover the secrets of your competitors. The trick is to ... more information   send enquiry

Designed for: Regional Commercial Managers and Area Sales Managers Aims: The module is designed for managers who need to understand the language of finance and the techniques of accounting in order t... more information   send enquiry

Designed for: All managers with financial responsibility Aims: Effective financial control is one of the three keys to business success. The other being client identification and retention and the p... more information   send enquiry

Designed for: Non-financial managers Aims: The course is aimed at giving a very clear understanding of the key financial dynamics in a company, how to interpret information and the key financial benc... more information   send enquiry

Aims: A two day programme for people seeking to enhance their effectiveness by developing a more assertive style of interacting with others. Objectives: By the end of the course delegates will be a... more information   send enquiry

Aims: This workshop introduces managers to the legal framework surrounding Health and Safety and gives practical advice on control systems and risk management. Objectives: On completion of the cour... more information   send enquiry

Aims: An effective sales person can, on the telephone, achieve far higher results than some sales representatives and at a fraction of the cost. Selling on the telephone requires much more than prod... more information   send enquiry

Aims: This course will give delegates the skills of effectively transferring skills and knowledge to others. Objectives: By the end of the course delegates will be able to:- Understand how people ... more information   send enquiry

Aims To introduce sales and technical staff to the element of face to face sales techniques. Objectives By the end of the course delegates will be able to: Understand the concept that everybody in... more information   send enquiry

Aims This course is designed for people who wish to develop more effective and successful relationships with external and internal customers. Objectives After attending this course the participants... more information   send enquiry

Aims The module gives delegates an opportunity to receive formal input regarding the best way to conduct the various types of interviews. It gives ample practice in planning and conducting various in... more information   send enquiry

Aim To provide a sound foundation of key management knowledge, skills and behaviours. Objectives By the end of the workshop delegates will be able to: Communicate effectively and with confidence, ... more information   send enquiry

Aims: This course is designed for all Supervisors who wish to gain an appreciation of the problems of contract and project management. Objectives: By the end of the course delegates will be able to:... more information   send enquiry

Aims: A familiarisation of the role and purpose of NVQs and their application in improving business growth and development. Objectives: By the end of the programme delegates will be able to: Underst... more information   send enquiry

Is an accredited programme which aims to give practising and potential First Line Managers the foundation for their formal Managment development. The programme ojectives are: To assist particpants in... more information   send enquiry

Aims: This one day workshop looks at the various methods used by trainers to breakdown the individual tasks involved in a particular job. The delegates are then shown to capture this data in the for... more information   send enquiry

Aims The module aims to give managers an overview of their leadership rôle. It will enable them to compare and contrast approaches to leadership and teambuilding. They will also identify different r... more information   send enquiry

Designed for: Managers, Team Leaders and Supervisors new to the management role. Aim: To provide a sound foundation of key management knowledge, skills and behaviours Objectives: At the en... more information   send enquiry

This is a flexible modular programme covering key management skills, theories and integrated group and individual learning exercises. It progresses according to the ability and needs of the participa... more information   send enquiry

Aims A one day programme for people seeking to enhance their effectiveness by developing a more assertive style of interacting with others. Objectives: By the end of the course delegates will be ab... more information   send enquiry

Aims This five-day workshop aims to enable delegates to recognise factors which make organisational change necessary and to help them manage the change process. The programme includes group discussi... more information   send enquiry

Aims The module will give all managers an insight into the nature of the art of management. It will raise their awareness of the importance of self management, personal planning, delegating and time... more information   send enquiry

Aims: This 2 day module provides an introduction to the principles and practices of marketing for those serving both internal and external markets. Objectives: By the end of the course delegates wi... more information   send enquiry

Aims The module aims to give managers and more experienced consultants an opportunity to practise negotiating in a range of situations. It will enable them to recognise the opportunity to negotiate ... more information   send enquiry

Aims This comprehensive programme is especially for all newly appointed and prospective directors who seek a sound understanding of the essential aspects of their rôle and responsibilities, providing... more information   send enquiry

Aims: Traditionally auditing has been viewed as a passive role – a gatekeeper position only noticeable in a crisis. Now effective auditing can be a way of improving business performance. Objectives... more information   send enquiry

Aims: This course is designed to support people who need to reassess their careers, skills and personal development Objectives: After attending this course the participants will have the ability t... more information   send enquiry

Aims: A highly participative 3 day programme which provides a sound foundation of key management knowledge, skills and behaviours and gives delegates a framework for identifying future training needs... more information   send enquiry

Objectives and Benefits: This is a highly participative two day programme which gives managers and supervisors the skills to manage the performance appraisal process within their organisation. It lo... more information   send enquiry

Aims: To provide managers with the skills to devise performance standards and measure the extent to which their staff achieve them. Objectives: By the end of the course delegates will be able to: S... more information   send enquiry

Aims The module aims to equip delegates with the necessary knowledge and skills to make effective presentations. It will help them to realise the importance of good presentation and allow time to pu... more information   send enquiry

Aims: This module aims to give delegates the opportunity to develop their skills in problem solving and decision making. Objectives: By the end of the course delegates will be able to: Understand ... more information   send enquiry

Aims: The module aims to give delegates the opportunity to develop their skills in effective problem solving and decision making using key tools and structures. Objectives: By the end of the course... more information   send enquiry

Aims This course is designed for potential project managers who wish to gain an appreciation of the problems of contract and project management. Objectives: By the end of the course delegates will b... more information   send enquiry

Aims: This programme introduces delegates to the theory and practice of psychometric testing. Attendees will get the opportunity to try many of the tests for themselves and decide how they may assis... more information   send enquiry

Aim: The course studies the basic skills required to become an effective Receptionist. Ideal for new Receptionists or staff who need a “refresher”. Learning Objectives: At the end of the course del... more information   send enquiry

Aims To give an outline of the processes involved in successful recruitment and the legal framework surrounding it. Objectives By the end of the course delegates will be able to: Describe legislat... more information   send enquiry

Aim To encourage participants to examine their own behaviours and to develop skills in relation to their interaction with others. Through developing their skills the participants are shown how they ... more information   send enquiry

Aims This module aims to provide delegates with the opportunity to develop their skills in writing more effective and concise reports. Objectives By the end of the course delegates will be able to:... more information   send enquiry

A one day course designed for those responsible for conducting risk assessments. Objectives To clarify the role of risk assessment, to establish the key steps to successful risk assessment, to establ... more information   send enquiry

Aims: The module aims to give sales managers an overview of sales force management. It will enable them to compare and contrast approaches to sales force management. They will also identify differe... more information   send enquiry

Aims To enable sales staff to plan and organise their territory and time more effectively Objectives By the end of the course delegates will be able to: Describe the difference between urgent and ... more information   send enquiry

Aim: This course is for experienced sales executives and managers who want to upgrade and refine their existing sales techniques in a presentation format. Objectives: By the end of the course deleg... more information   send enquiry

Aims This workshop will give the skills necessary for delegates to assume greater responsibility for their own and others learning and development. Objectives By the end of the course delegates wil... more information   send enquiry

Aims: This three day workshop provides the foundation for both understanding and writing a robust market strategy and its tactical implementation. Objectives: At the end of the course delegates wil... more information   send enquiry

Aims: This programme is for managers needing to develop a strategy for their business. Objectives: By the end of the course delegates will be able to:- Design, develop and implement a strategic ma... more information   send enquiry

Aims: This 4 day programme is for managers needing to develop a strategy for their business. The module will be highly interactive and participative. There is a variety of approaches used to ensure... more information   send enquiry

Aims and Objectives To develop stress awareness in all call advisers, to enable call advisers to understand the stress response and thus appreciate the reasons for, and effectiveness of, employing ce... more information   send enquiry

Aims: This module aims to give managers an overview of their leadership role. It will enable them to compare and contrast approaches to leadership and team building. They will also identify differe... more information   send enquiry

This is a flexible modular programme covering key management skills, theories and integrated group and individual learning exercises. It progresses according to the ability and needs of the participa... more information   send enquiry

Designed For: Those currently in, or entering, their first managerial post, or those considered to have the potential to achieve a supervisory/managerial position in the near future. Duration: One da... more information   send enquiry

Aim: To give sales managers an understanding of business strategy and how a plan may be broken down to tactics at operational level. Objectives: By the end of the course delegates will be able to: ... more information   send enquiry

Aims: The module aims to give managers an overview of the importance of working as a team. It will enable them to compare and contrast approaches to teambuilding. They will also identify different... more information   send enquiry

Aims The module aims to give supervisors an overview of their leadership role. It will enable them to compare and contrast approaches to leadership and team leading. They will also identify different... more information   send enquiry

An accredited programme which aims to give potential Team Leaders the foundation for their formal development. It is also appropriate for participants working from inside teams, who may not be specif... more information   send enquiry

Aims This module aims to give delegates the opportunity to develop their skills in chairing or participating in meetings. Objectives By the end of the course delegates will be able to: &... more information   send enquiry

Aims: This programme addresses the problem which many technically proficient people experience, that of expressing themselves accurately and clearly in writing to clients and subordinates alike. By ... more information   send enquiry

Aims: An effective sales person can, on the telephone, achieve far higher results than some sales representatives — and at a fraction of the cost. Selling on the telephone requires much more than pr... more information   send enquiry

Aims To introduce basic principles of making and receiving telephone calls. Objectives By the end of the course delegates will be able to:- State the importance of good telephone techniques to you... more information   send enquiry

Aims: The module will give all managers an insight into the nature of the art of management. It will raise their awareness of the importance of self management, personal planning, delegating and tim... more information   send enquiry

Aims The module will give all managers an insight into the nature of the art of management. It will raise their awareness of the importance of self management, personal planning, delegating and time ... more information   send enquiry

Aims The programme will explore the training techniques required to present effective sessions. The programme will help individuals enhance their ability to motivate the group, understand various st... more information   send enquiry

Aims: To give managers the fundamental tools for identifying the training and development needs of their people and devising effective solutions to meet those needs. Objectives: By the end of the c... more information   send enquiry

Aims This module aims to give all consultants who have to attend interviews with clients specific input into how to conduct these interviews to get the very best opportunity to increase the business o... more information   send enquiry