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This comprehensive and practical two day course covers all aspects of the credit controller's job. It will enable delegates to get the complete picture so that they not only improve their knowledge b... more information   send enquiry

This new one day course will cover working with and understanding different types of behaviours, how to get the most from others and how to collaborate and cooperate more effectively. The course will... more information   send enquiry

As the role of the project manager becomes more diversified so too does the range of skills and techniques needed to manage projects successfully. This three day interactive course has been designed t... more information   send enquiry

This practical and intensive two day course will enable delegates to gain an appreciation of and confidence to handle employment issues on a day-to-day basis. For full course details please visit our... more information   send enquiry

Specifically for senior managers with a non-financial background, this course provides an introduction to strategic financial issues including how to assess the financial health of your business , com... more information   send enquiry

This practical and intensive programme provides a broad overview of HR issues and is designed for people embarking on a career in HR, or those taking on new HR responsibilities. This course can be tai... more information   send enquiry

This course aims to provide a general introduction for those non-practitioner professionals who are likely to get involved with M&As and in doing so need to retain decision making capability. more information   send enquiry

Neuro Linguistic Programming (NLP) is the study of human excellence. By applying the principles of NLP you can model yourself on talented people in order to replicate their success. This course will ... more information   send enquiry

This course is focused on the practical elements of strategic planning and decision making. The consultant will work with you to begin to develop your strategic mindset when planning and making decisi... more information   send enquiry

The key to effective event organisation, whether it is for seminars, conferences or large meetings, is in the planning. This practical course provides an opportunity to develop the self-confidence nee... more information   send enquiry

This intensive and practical course introduces delegates to the principles of analysing company accounts using ratios and trends. With this knowledge and skill they will be able to make informed judg... more information   send enquiry

This one day course focuses on the practical application of NLP techniques in the workplace. It builds on the material covered in the introduction to NLP course and introduces you to new models and te... more information   send enquiry

This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence... more information   send enquiry

Having the confidence and skills to communicate in the workplace is central to everyone's role. This practical course will enable you to improve your confidence in writing and speaking with colleague... more information   send enquiry

This one day course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your organisation and develop a relationships that becomes long lastin... more information   send enquiry

An excellent introduction to the world of middle management, and an internationally recognised qualification. This course quickly establishes key skills, knowledge and behaviours and then assesses ap... more information   send enquiry

This course provides guidance on the planning and delivery of coaching and its application and effectiveness within a variety of workplace environments. Delegates benefit from practice and feedback th... more information   send enquiry

The key to effective communication is that you understand what others are trying to communicate. Listening and questioning skills play a vital part in ensuring good communication is achieved and open ... more information   send enquiry

This one day programme will identify the benefits of appraisals and reviews. It will allow the delegates to learn and practise the key skills required to plan for and hold effective appraisal meetings... more information   send enquiry

This practical two day course will provide individuals with guidance in the skills and techniques essential to conducting successful selection interviews. Delegates will participate in a simulated int... more information   send enquiry

The workshop is designed to provide delegates with the knowledge and skills to understand the principles and methodology of risk assessment and their practical application to processes involving poten... more information   send enquiry

The workshop is designed to provide delegates with the knowledge and skills to understand the principles and methodology of risk assessment and their practical application to processes involving poten... more information   send enquiry

Why not consider D&B's Distance Learning Programme 'Credit and Financial Analysis'? The programme brings together the essential elements required for good credit management across domestic trade credi... more information   send enquiry

This one day course examines the causes of stress and its impact on individual and team productivity. Delegates will analyse their individual stress levels and learn how to deal with stress and confli... more information   send enquiry

Once all other avenues have been exhausted, the final option to recover a debt may be by suing the customer. This highly practical programme equips delegates to process a claim through the County Cour... more information   send enquiry

Litigation may be the final option to collect debts. This programme provides an up-to-date view of the law and current debt collection practice so that delegates will know what is involved in processi... more information   send enquiry

This one day, practical and 'hands on' workshop is designed to be a catalyst for innovation and creativity! Based on proven methods and models used in problem solving, the course ends by providing yo... more information   send enquiry

This practical three day course provides a comprehensive foundation for new trainers in training session design, development and delivery. Delegate numbers are restricted to eight to allow time for t... more information   send enquiry

Effective communication on the telephone means not only understanding the customer, but also being assertive with difficult callers. This interactive one day course will enable delegates to examine th... more information   send enquiry

This course has been specifically designed to enable individuals to spot assertive, non-assertive and aggressive behaviour. Delegates will then practise assertive approaches to the many difficult sit... more information   send enquiry

This course takes the fear out of budgets and gives delegates the skills to manage departmental budgets, monitor divisional costs and apportion department expenses on an appropriate basis. This course... more information   send enquiry

People make judgements about you and your organisation based on the standard of your written communication. It is the accuracy of grammar, spelling and punctuation which has the greatest impact on the... more information   send enquiry

This challenging and practical two day course introduces participants to a range of change management principles, practices and techniques to ensure that implementation of change is successfully and s... more information   send enquiry

Are you aware of the impact your management leadership style has on others? Is it the most appropriate for enabling others to perform and achieve results? This one day course will provide delegates ... more information   send enquiry

This two day workshop provides guidance on the effective planning and delivery of training in office, shop floor, retail, factory, hotel, laboratory or other workplace situations. The practical and in... more information   send enquiry

Develop and build your knowledge of your own and other people’s Emotional Intelligence (EI) and Emotional Quotient (EQ) in order to improve working relationships and produce better business results. more information   send enquiry

The PMP® qualification in project management by the Project Management Institute is internationally recognised. This course has been designed to provide a complete understanding of the PMI® approach t... more information   send enquiry

This course is designed to ensure that delegates are equipped with the essential skills to confidently give expert support in the planning and preparation of training events and provides delegates wit... more information   send enquiry

Emotional Intelligence (EI) that makes the difference between average and star performers in leadership positions. Exceptional leaders appear to be those who have greater levels of self awareness and ... more information   send enquiry

This highly participative two day course is limited to small groups and each delegate will learn how to implement and evaluate effective and appropriate facilitative approaches in group discussions, a... more information   send enquiry

This rapid development course ensures that delegates are fully equipped with the essential management and leadership skills and confidence to achieve success. Delegates will learn how to plan and set ... more information   send enquiry

This two day overview course has won praise for the straightforward way in which it untangles the web of mystery that surrounds finance in the eyes of many non-financial managers. By so doing it enab... more information   send enquiry

The Financial Services and Markets Act 2000 (FSMA) was implemented on 1 December 2001 and established the FSA as the sole regulator of the financial services industry. This programme provides an overv... more information   send enquiry

People at work can suffer injury or sudden illness. It is important that employers have made arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work... more information   send enquiry

New to negotiation? Learn how to use your negotiation skills to facilitate decisions and agreements that achieve win/win results for all parties involved. This highly interactive and ‘hands on’ cour... more information   send enquiry

The workshop is designed to provide Delegates with the knowledge and skills to understand the principles and methodology of risk assessment and how to take a structured approach to the conduct of gene... more information   send enquiry

This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people's behaviour and how to react assertively when ... more information   send enquiry

This intensive and informative programme provides delegates with an understanding on current health and safety legislation and provides practical options on how best to manage health and safety effect... more information   send enquiry

This course will enable delegates to understand the mechanics of handling letters of credit in simple terms from the exporter's point of view. They will learn what they can do, in practical terms, to... more information   send enquiry

Awarded by the Institute of Leadership and Management, The Introductory Certificate in First Line Management provides supervisors and first line managers with a recognised qualification that focuses o... more information   send enquiry

This 1 day workshop will help you to adopt a structured and effective approach to the identification of the immediate and underlying causes of work related incidents more information   send enquiry

This two day course has been designed to assist delegates to enhance their ability to communicate confidently and professionally without undermining their personal integrity. It will help delegates to... more information   send enquiry

This course is designed to enable you to be more confident, influential and persuasive at work through recognising the link between your communication skills and the impact they can achieve. This cou... more information   send enquiry

When a customer becomes insolvent the priority is to minimise the impact of that insolvency and maximise the amount of any debt that can be recovered. Using plain English, this practical course explai... more information   send enquiry

With the continuing move to an ever more global market many companies are voluntarily adopting the International Accounting Standards. For listed companies within the EU there is no such leeway and t... more information   send enquiry

This two day course enables delegates to enhance their interpersonal skills and so improve working relationships. Delegates will develop an insight into how others see them and increase their options ... more information   send enquiry

This intensive course introduces delegates to the contents of financial statements, their meaning and uses. It is the first in the series of three company accounts courses and as such provides a soli... more information   send enquiry

This highly practical introductory course provides delegates with the basic knowledge, essential skills and project management tools needed to provide practical solutions in the workplace. Delegates... more information   send enquiry

Certificated by the Institution of Occupational Safety and Health (IOSH), Europe’s leading body for health and safety professionals, this 4 day course is designed for those with responsibility for imp... more information   send enquiry

Delivered in partnership with ‘Partners in Safety’ this course de-mystifies health and safety and provides nationally recognised and respected certificated training The course is certified by The In... more information   send enquiry

Delivered in partnership with ‘Partners in Safety’ and Certificated by The Institution of Occupational Safety and Health (IOSH), Europe’s leading body for health and safety professionals, this one day... more information   send enquiry

Focused on the management of risk at strategic, programme, project and operational levels, this accredited course includes the MoR Foundation and Practitioner examinations. Overview MoR was published ... more information   send enquiry

Focused on the management of risk at strategic, programme, project and operational levels, this accredited course includes the MoR Foundation and Practitioner examinations. This course is an in depth... more information   send enquiry

The professional management of key accounts is critical to an organisation's success or failure. Therefore this course places a strong focus on relationship building and the skills needed to protect k... more information   send enquiry

This two day course is designed to equip individuals with the skills necessary to create, manage and maintain a productive, customer-focused climate. It addresses the requirement to manage the team an... more information   send enquiry

This practical two-day programme will provide individuals with the essential skills and techniques to manage and motivate people to achieve high performance. This course will enable participants to ... more information   send enquiry

This course provides practical guidance for individuals who need to manage hostility, anger and confrontation, within themselves and others. You will gain the tools and techniques to build your confi... more information   send enquiry

In today’s work environment we are constantly under pressure to juggle different colleagues’ needs, dealing with several different projects at once or having to adapt to changing priorities. This cou... more information   send enquiry

With an increase in remote and virtual teams, leaders face new complexities and challenges in building and sustaining successful teams. This programme equips leaders with practical approaches and skil... more information   send enquiry

This intensive 1 day workshop provides an introduction to the MSP Programme Management methodology and the benefits that it can bring to your organisation. MSP is an internationally recognised best pr... more information   send enquiry

Obtain internationally recognised programme management qualifications at the end of this intensive accredited 5 day course. Managing Successful Programmes MSP is the de-facto standard for best pract... more information   send enquiry

Talent and potential management is a highly topical subject for all types of modern organisations. This highly practical workshop will introduce you to a wide variety of practical tools and techniques... more information   send enquiry

Producing accurate, easy-to-understand minutes is vital to an organisation's decision making process. This practical one day course takes delegates step-by-step through the process of meeting prepara... more information   send enquiry

At this workshop delegates will consider good credit management policies and procedures, and the framework for effective credit management, which is provided by a company's credit policy. Delegates wi... more information   send enquiry

This intensive and highly interactive course focuses on providing a measurable improvement in the negotiating performance of all participants. Throughout the course you will participate in sessions, r... more information   send enquiry

This 1 day course will review the requirements of the Manual Handling Operations Regulations 1992 (as amended in 2002) and provide guidance on how your employees can look after their back and muscles ... more information   send enquiry

This two day course develops the essential skills and techniques to turn promising employees into highly effective supervisors and team leaders. Delegates will learn the fundamentals of effective peop... more information   send enquiry

This two day course will provide managers with proven techniques of people management which are directly applicable to the workplace. Delegates will learn how to channel the energy and motivation of ... more information   send enquiry

This workshop concentrates on the core elements of presentations - focusing on 'preparation, practice and performance'. Delegates will practise several different styles of presentation and will be gu... more information   send enquiry

In today's work environment we are constantly under pressure to juggle different colleagues' needs, or are dealing with several different projects at once. This programme provides practical guidance... more information   send enquiry

As organisations continue to embrace project management methodologies, there is an increased need for formal project management tools and techniques to be employed. This two day programme has been des... more information   send enquiry

Suitable for delegates who have completed the PRINCE2 Foundation examination within the past six months either with Hemsley Fraser or elsewhere and wish to complete the Practitioner examination. Candi... more information   send enquiry

The PRINCE2™ methodology for the management of projects is designed to be adaptable and scaleable for all types and sizes of projects. The methodology has been widely employed by many of the UK's lead... more information   send enquiry

This five-day accredited course provides participants with a thorough grounding in the PRINCE2 methodology. It introduces delegates to the principles of PRINCE2, including how it can be employed to ac... more information   send enquiry

Taken as either a five day option combining both Foundation and Practioners examination or individually as either a three day Foundation or a three day Practioner Conversion,these accredited courses h... more information   send enquiry

This highly participative course is designed for top secretaries/PAs who wish to develop their managerial skills and confidence in order to take on more responsibility in the future. Delegates will al... more information   send enquiry

This two day course provides delegates with immediate and practical guidance on how to communicate effectively and professionally through written communication. From planning and grammar to tone, sty... more information   send enquiry

This two day course has been designed to provide secretaries, administrators and PAs with the essential knowledge to effectively plan, implement and review projects. In addition, through attending th... more information   send enquiry

The focus of this intensive 5-day residential course is on preparing delegates to pass the examination which takes place on the final day. The course also provides a level of knowledge that will be us... more information   send enquiry

This two day course has been designed to provide secretaries and administrators with a clear understanding of what constitutes a project, the project process and project administration, to enable them... more information   send enquiry

Providing a professional supporting role to a team requires excellent time management, planning and prioritisation skills in order to support different roles and conflicting needs. This dynamic progra... more information   send enquiry

Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships. This practical one day ... more information   send enquiry

Our consultants will share with you new ways of thinking and show you how rapid and effective reading can help you to deal faster with information overload. You will learn about the bad reading habit... more information   send enquiry

Topics Include: The value added selling model. Delivering targets. Building rapport. Designing solutions with options and alternatives. Presenting the solutions, style and content. Securing comm... more information   send enquiry

This course explains how to stay calm under pressure, not to over react, and how to remain professional when managing issues. Customer expectations for speed, quality, cost control and delivery have ... more information   send enquiry

Every day, businesses take decisions about how much credit to extend to customers. significant amounts of money and inconvenience. This highly practical workshop will improve delegates' ability to cho... more information   send enquiry

This practical and energetic two day workshop provides all the skills salespeople need to conduct profitable negotiations and maintain positive long-term business relationships. This workshop will en... more information   send enquiry

This enjoyable three day workshop provides a sound foundation to the skills and qualities needed to turn opportunities into results. Individual’s needs and objectives are met through sharing experienc... more information   send enquiry

This workshop provides a unique opportunity for managers and secretaries/PAs to attend a forum together, which will enable them to explore their current working relationship and find ways to work more... more information   send enquiry

The emphasis of this workshop is on you and how you communicate. During the 2 days ‘What you do’ will be examined and practised through a series of experiential learning activities. An open mind and a... more information   send enquiry

This intensive one day programme will help participants to understand the jargon and methodology around financial planning, budgeting to enable their organisation to move forward. For full course det... more information   send enquiry

Presenting confidently to colleagues, managers or customers is a very effective way to communicate your ideas and information. This two day course provides participants with opportunities to develop ... more information   send enquiry

Business professionals of all levels are expected to speak in public to key internal and external audiences such as staff meetings, board meetings and large events. Whether you are seeking to inform,... more information   send enquiry